ESW

MARCH 11, 2024

Omnichannel continues to trend Just because a shopper can complete an entire buying journey online does not mean they want to or will. Your brand can leverage this omnichannel behaviour by creating a pleasant return process and a well-curated store experience that encourages shoppers to linger and browse. Here’s what we found.

eCommerce 88

eCommerce Payment Services Omnichannel Consumer Electronics 88

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. For Q4 2024, Best Buy’s comp sales fell 4.8%

POS 263

POS Omnichannel Mobile Improvements 263

Retail TouchPoints

JANUARY 2, 2024

Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond. Consumers don’t believe they’re receiving the personalized content and experiences they expect. “We

Consumer 268

Consumer Shipping Costs Customer Retention Information 268

Forrester eCommerce

MARCH 26, 2024

Our Digital Customer Interaction Solutions Landscape, Q1 2024 report is now live, and a Forrester Wave™ evaluation will be publishing in June. Guess what? I’m kicking off research on a new technology market!

Customer 228

Customer Technology Marketing Customer Experience 228

Retail TouchPoints

JANUARY 9, 2024

in 2024, lower than India, China, Germany and Brazil. Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. ad spending to increase 5.1% The silver lining?

Retail 283

Retail Omnichannel Channel Mobile 283

Retail TouchPoints

MAY 15, 2024

The delisting warning comes as the Container Stores’s Q4, which ended March 30, 2024, and fiscal 2023 results paint a relatively bleak picture for the retailer. Most recently, former DTC darling Allbirds announced its noncompliance with Nasdaq’s minimum bid requirement in April 2024. Consolidated net sales for 2023 were $849.8

Marketing 220

Marketing Retail Customer Omnichannel 220

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. The 2024 Connected Retail Report includes a survey of 1,012 U.S. Will 2024 be the Year of the Mobile App?

Shipping Costs 251

Shipping Costs Consumer Mobile Channel 251

Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail. This, in turn, leads to higher customer satisfaction and loyalty.

Omnichannel 62

Omnichannel Retail Social Media Demo 62

Retail TouchPoints

OCTOBER 12, 2023

We quickly transformed into an omnichannel offering and quickly scaled our self-serve solutions to serve brands of all sizes. Additional courses will be added on an ongoing basis, including courses in Display Self-Serve that will be introduced in 2024.

Retail 225

Retail Omnichannel Blog Improvements 225

Retail TouchPoints

OCTOBER 18, 2022

That is why AEO recently unveiled its inaugural ESG report. Titled Building a Better World , the report was designed to spotlight more than two decades of internal and external work, and it highlights ESG achievements that span across Planet (Environment), People (Social) and Practices (Governance).

Consumer 253

Consumer Operations Improvements Retail 253

Smile.io

MAY 15, 2024

In 2024, global retail ecommerce sales are expected to reach $6.3   Some brands have achieved monumental success within the DTC world, while others have fizzled out.    Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

NOVEMBER 10, 2023

The luxury house consisting of Coach , Kate Spade and Stuart Weitzman reported revenue of more than $1.5 Tapestry reported that despite economic headwinds in the U.S., Federal Trade Commission’s second request received on November 3, 2023,” the company reported. Across its portfolio, Coach was the clear winner.

Operations 235

Operations Omnichannel Fashion Improvements 235

365 Retail

MARCH 4, 2024

Sitoo , a leading could-native Point of Sale (POS) and Unified Commerce Platform, has been recognised in the 2024 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers. We wanted technology that was omnichannel and would take us into the future – and a partner that was solution-focused.”

POS 52

POS Marketing Retail Sporting Goods 52

Retail TouchPoints

NOVEMBER 6, 2023

store in September — the first step in a much larger global vision that extends into 2024. On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. 2023 was a critical year in Princess Polly ’s growth story.

Fashion 230

Fashion Omnichannel Operations Consumer 230

Retail TouchPoints

MARCH 8, 2023

Initiatives on this front including boosting omnichannel capabilities and implementing projects that will improve efficiency, sustainability and accessibility at these locations. where Walmart Health plans to open 28 new locations by 2024, bringing the total number of sites to more than 75.

Payment Services 221

Payment Services Supplies Electronics Omnichannel 221

365 Retail

DECEMBER 20, 2023

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, warns.

Beauty and Health 63

Beauty and Health Food and Beverages Retail Leisure 63

Retail TouchPoints

MAY 11, 2023

The downsizing is expected to deliver approximately $7 million in annualized selling, general, and administrative expense (SG&A) savings compared to 2022 costs, with the full year impact being felt in 2024. This is the latest step in the retailer’s efforts to save $15 million to $20 million in annualized SG&A costs.

Omnichannel 250

Omnichannel Channel Operations Improvements 250

Pivotree Blog

JANUARY 11, 2024

Experts in digital commerce, supply chain and data management demonstrate their award-winning technologies, paving the way for retail success in 2024 TORONTO–(BUSINESS WIRE)– Pivotree Inc. Fluent Commerce works with organizations such as JD Sports, L’Oréal, Prada Group, Aldo, LVMH, Dulux and Kingfisher.

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Fulfillment B2B Supplies B2C 52

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. The Index reports that 89% of retailers and brands offer loyalty program members special benefits in their loyalty program.

Shipping Costs 220

Shipping Costs Improvements Live Chat Retail 220

Retail TouchPoints

MARCH 13, 2023

This change will include having an omnichannel North America structure that reports directly to executive management. Many of the changes I’ve outlined will take time, and 2023 will be a transition year, which should set us up to significantly improve profitability in 2024,” said Zwillinger on a call with investors.

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Omnichannel Improvements Channel Retail 192

Retail TouchPoints

DECEMBER 1, 2023

Poor Q2 Results Spurred Investor Involvement For Q2 2024 , which ended Sept. 30, 2023, VF reported significant losses across the business, including a 1% drop in wholesale, largely driven by the Americas, which fell 11% , and a 3% decrease in the direct-to-consumer business. The company reported revenue of $3.03

Shipping Costs 147

Shipping Costs Shipping Consumer Operations 147

Retail TouchPoints

FEBRUARY 8, 2024

Langowski, Mahajan and Burger will report directly to Wentworth and join WBA’s current executive leadership team when they officially start their roles in March 2024. She has more than 25 years of experience developing strategies designed to support business growth.

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Operations Retail Management Marketing 238

Retail TouchPoints

JANUARY 26, 2023

He has extensive experience as an ecommerce and omnichannel executive driving operational excellence and profitability. Prior to his time at CTC, Koryl helped modernize Neiman Marcus ’ omnichannel experience as President of Stores and Online and President of Neiman Marcus Direct. in February 2021 down to $1.48

Omnichannel 167

Omnichannel Operations eCommerce Improvements 167

Retail TouchPoints

AUGUST 3, 2023

AEO) Chief Operations Officer Michael Rempell has announced he will step down from his role, effective early in the company’s fiscal 2024 in May. Full Q2 2023 results will be reported on Sept. Photo credit: AEO, Inc. American Eagle Outfitters, Inc.

Operations 192

Operations Supplies Improvements Channel 192

CPC Strategy

APRIL 1, 2024

Streaming Tubi Advertising Guide: How it Works & Ad Costs By Liz Krupa Apr 01 2024 More consumers than ever are cutting the cord and switching to streaming. The viewership of Tubi skews young, and many members of Gen Z report having a shorter attention span than their older counterparts. Contact us today.

Blog 91

Blog Multichannel Technology Consumer 91

365 Retail

JANUARY 12, 2024

Flash-forward to EuroCIS 2024 : Digital payment solutions are among the hot topics in 2024. Topics such as the digital Euro or the European Wallet “wero” announced for 2024 are likely to add further dynamism here. Adyen also sees considerable sales potential in omnichannel for companies.

Payment Services 63

Payment Services Mobile Payments Banking POS 63

Retail TouchPoints

AUGUST 3, 2021

The resale market is set to hit $36 billion by 2024, growing at 39% CAGR (versus overall retail at approximately 2% pre-pandemic). Source: ThredUP, 2020 Resale Report. Selling a product once is great but being able to sell it twice — that is no mean feat.

Fashion 289

Fashion Social Media Consumer Clothing 289

365 Retail

FEBRUARY 2, 2024

Angel Central, located in the heart of Islington, has reported significant commercial achievements. Alongside Accessorize, these openings have meant that we have started 2024 in a strong position, with more to come to help Angel Central thrive.” The retail destination saw its sales figures soar by 16% from the previous year.

Leisure 68

Leisure Fashion Accessories Omnichannel 68

Retail TouchPoints

MARCH 11, 2021

At the same time Adidas reported currency-neutral sales growth of 1% in Q4 2020, following declines across markets earlier in the year as a result of the pandemic. The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. More than €1 billion ( $1.2

eCommerce 194

eCommerce Sporting Goods Games Operations 194

Retail TouchPoints

DECEMBER 12, 2023

Nothing really, except they are all up-and-coming trends that will drive consumption in 2024, according to Pinterest. People on Pinterest aren’t here to passively scroll, they’re here to plan,” said Sydney Stanback, Global Trends and Insights Lead at Pinterest in a recent briefing on the 2024 trends.

Clothing 252

Clothing Social Media Fashion Travel 252

365 Retail

DECEMBER 20, 2023

Al-generated descriptions) Product recommendations personalised by AI – 15% AI-Powered Chatbot – 14% Alexander Goncharuk, VP of Retail at Intellias, commented: “There’s little doubt that the hype curve surrounding GenAI will continue to accelerate as we look ahead to 2024.

Consumer 63

Consumer Customer Experience Download Omnichannel 63

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. By 2024, 15% of B2B organizations will use digital commerce platforms to support both their customers and sales reps in all sales activities.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

MARCH 3, 2022

Target reports that Roundel drove more than $1 billion in value in 2021 and it expects that to grow to over $2 billion in the next few years. Since 2019, Target reports that its same-day fulfillment services have grown nearly 400% , accounting for more than half of the company’s $13 billion in digital growth.

Payment Services 223

Payment Services Operations Fulfillment Supplies 223

Fabric Blog

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. Real-time inventory In 2024, online retailers should never have to rely solely on background jobs and schedulers.

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Order Fulfillment Payment Services Shipping Costs eCommerce 52

Retail TouchPoints

JULY 11, 2023

In 2024, retail sales worldwide are expected to reach $30.6 Download the complete report to get tips and best practices from some of the industry’s top global analysts and commerce experts! trillion, a 4.3% increase over 2023 and the first time global retail sales are expected to surpass the $30 trillion mark.

Fulfillment 241

Fulfillment Consumer Consumer Goods Download 241

CPC Strategy

APRIL 25, 2024

Amazon How Amazon Marketing Cloud (AMC) Works [2024 Update] By Emily Sullivan Apr 25 2024 Amazon Advertising kicked off 2021 by announcing the beta release of Amazon Marketing Cloud , a measurement and analytics solution designed to help marketers measure performance across different media channels.

Marketing 84

Marketing Subscription Blog Events 84

Retail TouchPoints

JUNE 27, 2023

“The debate is over — retail media is now almost universally recognized as one of the most effective methods of commerce marketing,” declared The Mars Agency in its third annual Retail Media Report Card. And in its latest report card, Mars crowned Amazon the “best-in-class market leader” among all the players in the space today.

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Retail White Paper Customer Experience Marketing 245