TalkingRetail

FEBRUARY 15, 2024

British Retail Consortium’s (BRC) recently issued Retail Crime Survey 2024 shed more light on a serious, ongoing and escalating problem for many convenience retailers.

Retail 52

Retail 52

Salsify

FEBRUARY 8, 2024

Salsify publishes its 2024 consumer research report — a survey of 2,700 U.S. respondents — highlighting the latest consumer trends and the intricacies of the modern buying journey.

Consumer 158

Consumer eCommerce 158

Practical eCommerce

MAY 30, 2024

Per the recent PwC survey, climate concerns are among the top consumer priorities in early 2024. The post Charts: Global Consumer Trends Q1 2024 appeared first on Practical Ecommerce.

Consumer 93

Consumer eCommerce 93

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 262

B2B eCommerce BigCommerce Omnichannel 262

Groove

MARCH 7, 2024

In 2024, email marketing is far from dead. Email subscribers now expect interactive experiences such as surveys, quizzes, polls, and more, all from their inbox. Contrary to popular belief, it continues to evolve.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370

Forrester eCommerce

JUNE 3, 2024

Brands are expanding their loyalty budgets: 65% of B2C marketing decision-makers in Forrester’s 2024 Marketing Survey said they were planning to increase their investment in relationship/loyalty marketing in 2024.

B2C 235

B2C Consumer Marketing Customer 235

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Once you have a baseline, you can do a lot with that number.

Sporting Goods 319

Sporting Goods Technology Omnichannel Operations 319

Forrester eCommerce

MARCH 28, 2024

My recent analysis of Forrester’s Marketing Survey, 2024, reveals that growing organizations face many of the same challenges as organizations with no growth, but they order their marketing priorities differently.

B2B 403

B2B Marketing Other 403

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond.

Consumer 308

Consumer Shipping Costs Customer Retention Information 308

Forrester eCommerce

MAY 13, 2024

In Forrester’s Marketing Survey, 2024, nearly 900 global B2B Marketing executives and operations leaders indicated they expected an overall Marketing budget increase. Breaking that down further, 67% expected their technology budget to increase, 62% anticipated a larger programs budget, and even 59% projected to spend more on personnel.

B2B 285

B2B Marketing Operations Technology 285

Practical eCommerce

MAY 1, 2024

PwC surveyed U.S. The post Charts: Investment Trends in Operations Q1 2024 appeared first on Practical Ecommerce. operations and supply chain executives on tech investments — plans and outcomes.

Operations 93

Operations Supplies eCommerce 93

Forrester eCommerce

MARCH 27, 2024

Analyzing data from Forrester’s Consumer Digital Experiences Survey, 2023, we find that: CTOs […] Simultaneously invisible and immersive, digital experiences can also help manufacturers adapt to changing customer demands, optimize production processes, and enhance collaboration across the supply chain.

Supplies 235

Supplies Technology Consumer Customer 235

TalkingRetail

JUNE 13, 2024

Its consumer survey revealed that… This story continues at Kopparberg launches Euro 2024 football shirt with UV ray-protection Or just read more coverage at Talking Retail The Kopparberg shirt, which blocks 97.5% of UV rays, was made in response to stark findings around sun protection.

Consumer 52

Consumer Retail 52

RetailDive

DECEMBER 5, 2023

While Amazon is the preferred e-commerce retailer overall, Walmart is the top pick for online grocery shopping, a Bank of America survey found.

eCommerce 125

eCommerce Banking Consumer Retail 125

Retail TouchPoints

MARCH 11, 2024

The KCI Q1 2024 Briefing found that while many consumers have habitual connections to brands, that does not necessarily mean they’re part of a fandom, which fosters community and belonging.

Social Media 264

Social Media Consumer Reference Definition 264

Practical eCommerce

MARCH 20, 2024

Research firm GWI surveyed global consumers as to their internet habits. The post Charts: How Consumers Use the Internet 2024 appeared first on Practical Ecommerce. Chatting and messaging were the top activities.

Consumer 90

Consumer eCommerce 90

Retail TouchPoints

JUNE 12, 2024

The Accenture Consumer Pulse 2024 survey revealed that just over half ( 51% ) of consumers already are open to using conversational AI solutions.

Customer 264

Customer Mobile Customer Experience Technology 264

Practical eCommerce

JANUARY 24, 2024

Per a PwC survey, global execs see a long-term need to reinvent their companies and short-term optimism on economic improvement. The post Charts: 2024 Outlook of Global CEOs appeared first on Practical Ecommerce.

Improvements 96

Improvements eCommerce 96

Practical eCommerce

FEBRUARY 21, 2024

January survey results from the National Federation of Independent Business are mostly gloomy. Small Business Trends Q1 2024 appeared first on Practical Ecommerce. The post Charts: U.S.

eCommerce 81

eCommerce 81

Retail TouchPoints

MAY 22, 2024

In March 2024 the White House announced the creation of a Strike Force on Unfair and Illegal Pricing, co-chaired by the Department of Justice and the Federal Trade Commission (FTC). For April 2024, overall inflation increased by 0.3% The FTC’s report examining U.S. Target’s announcement comes as inflation appears to be cooling.

Other 262

Other Supplies Consumer Retail 262

ESW

APRIL 19, 2024

ESW’s Global Voices Report Shows Many Developing Countries—including India, UAE, China, and Mexico–Are More Sustainably-Minded New York, NY—April 19, 2024—US consumers are less sustainably minded than they were just a year ago, according to a new Global Voices survey from ESW, the world’s leading direct-to-consumer (DTC) ecommerce company.

Consumer 78

Consumer Download Shipping eCommerce 78

Retail TouchPoints

MARCH 26, 2024

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. Though cookie depreciation has been a looming threat since the original announcement back in 2020, Adtaxi’s 2024 Privacy Survey tells us that 33% of respondents still lack a cookie-replacement strategy.

Retail 264

Retail Apparel Consumer Clothing 264

Retail TouchPoints

MAY 24, 2024

billion in transactions at the five BNPL firms the agency surveyed. 1, 2024. Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 The CFPB will accept public comments on the rule until Aug.

Consumer 264

Consumer Payment Services Books Marketing 264

Retail TouchPoints

MAY 27, 2024

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. While this might be expected, the fact that 19% of our survey respondents conduct all of their customer service needs via mobile was a bit of a shocker.

Live Chat 274

Live Chat Customer Social Media eCommerce 274

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. By 2024, 15% of B2B organizations will use digital commerce platforms to support both their customers and sales reps in all sales activities.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

FEBRUARY 9, 2024

Stitch Fix then taps an insights team to conduct a survey of 2,000 U.S.-based based men and women Stitch Fix clients, and a separate survey of more than 300 U.S.-based With our process, we try to understand what is influencing clients today, so we can think about the big themes that may carry forward into 2024.

Merchant Services 277

Merchant Services Arts Fashion Consumer 277

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Why Retailers must Prioritize Loss Prevention in 2024 There’s no doubt that loss prevention will be a major priority for retailers of all sectors in 2024.

Recommendation 259

Recommendation Omnichannel Shipping Costs eCommerce 259

RepslyBlog

MARCH 12, 2024

In our recently unveiled 2024 Outlook Report, a significant shift in the priorities of CPG and Retail Services leaders has come to light. Notably, a whopping 90% of those with access to budget information are planning to either maintain or increase their investments in retail execution technology this year.

eCommerce 52

eCommerce Retail Technology Improvements 52

Retail TouchPoints

NOVEMBER 13, 2023

The Price-Conscious Consumer The greater propensity for bargain hunting was reflected even earlier this year with results from a Wildfire consumer survey. year-over-year. Finally, smart shoppers employ technology to help them shop online and save, notably by using tools like browser extensions to identify coupons and earn cashback rewards.

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

Retail TouchPoints

JUNE 13, 2024

As of March 2024, the departure of what was once the largest online marketplace for alcohol in North America has created a significant void in the adult-beverage industry. According to a recent Swiftly survey, they encourage more frequent purchases, with 73% of consumers choosing retailers that offer alcohol rebates.

Food and Beverages 259

Food and Beverages Marketing Mobile Customer Loyalty 259

365 Retail

MARCH 25, 2024

“Fierce” competition for cash-strapped shoppers among retailers was cited by the British Retail Consortium (BRC) in February 2024 as one of the main reasons for the BRC-Nielsen Shop Price Index showing its lowest reading since March 2022.

Retail 67

Retail Operations Improvements Download 67

TalkingRetail

JUNE 14, 2024

As Euro 2024 approaches, a survey shows that Scottish football fans are planning to spend more than their English counterparts on food and drink during the tournament.

Games 52

Games Retail 52

RetailMinded

NOVEMBER 13, 2023

70% of retail merchants say the ‘double whammy’ of spiralling interest rates and inflation will hit peak trading in the run-up to the Holidays, according to a new Inventory Planner survey 55% of sellers are planning to buy less stock for festive shoppers because of the impact of inflation; with inflation increasing 3.7%

Retail 59

Retail Supplies Consumer Management 59

Retail TouchPoints

FEBRUARY 6, 2024

A survey we recently conducted of 2,000 consumers found that the vast majority of shoppers (85%) were uninterested in using AI to help make purchasing decisions. What Brands Can Do With Google’s phase-out of third-party cookies set to begin in Q1 2024, acquiring customer information is about to become much more difficult.

Recommendation 298

Recommendation Customer Hobbies Technology 298

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. This has clearly changed: the CI&T survey found that 71% of consumers expect all retailers to provide an equally impressive shopping experience, regardless of price. Will 2024 be the Year of the Mobile App?

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

Omnisend

DECEMBER 12, 2023

Send surveys and thank-you notes. Collect feedback and surveys Emails are not just useful for event promotions alone. You could use email follow-ups to send attendees a quick survey link with a short questionnaire for feedback. Attendee satisfaction: Gauge attendees’ satisfaction using CSAT surveys and NPS.

Events 88

Events Seminar Marketing Workshop 88

FastSpring

MAY 14, 2024

Once your issue is resolved, we’ll send a short survey. The post FastSpring Support: 2024 Q2 Updates From Customer Support appeared first on FastSpring. Need It Fixed Fast? Let Us Know! Urgent issues get prioritized, so communicate any deadlines clearly. Feedback Matters! Set up a demo or try it out for yourself.

Document 78

Document Payment Services Customer B2B 78