Retail TouchPoints

SEPTEMBER 15, 2023

has announced a series of executive leadership appointments across its merchandising and store organizations, effective immediately, including the promotions of Jamie Nordstrom to the role of Chief Merchandising Officer, Fanya Chandler to President of Nordstrom stores and Gemma Lionello to the newly created role of President of Nordstrom Rack.

Management 254

Management Operations Customer Retail 254

Retail TouchPoints

OCTOBER 31, 2023

The Home Depot has made a number of executive moves to better “align the organization” around this consumer set, which the company describes as its “largest growth opportunity,” and Lowe’s is bringing back its “Pro-vember” savings event to help home improvement professionals “restock and recharge for the year ahead.”

Improvements 257

Improvements Operations Events Customer 257

Wiser

JUNE 14, 2024

In the fast-paced retail sector, staying ahead means leveraging technology to enhance visibility and compliance across store operations. The Rise of Image Recognition in Retail Image recognition technology uses cameras and a layer of AI to interpret and analyze visual information from store shelves.

Technology 78

Technology Retail Presentation Management 78

Retail TouchPoints

MAY 3, 2023

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs.

Beauty and Health 300

Beauty and Health Document Consumer Operations 300

Retail TouchPoints

JANUARY 29, 2024

We’re seeing a resurgence of retailers placing focus back on their physical stores. Many of these retailers have added several technologies to their arsenal to boost the in-store shopping experience for the customer and to better understand the customer journey to and through their stores. Passer-by traffic. Proofing point.

Retail 294

Retail Toys Fashion Customer 294

Retail TouchPoints

FEBRUARY 26, 2024

After opening a net 23 new stores in 2023 for a total of over 400 locations, Sprouts Farmers Market plans to open 35 new locations this year, all in its new smaller-store format. Sprouts committed to shrinking its stores’ square footage by 23% as a way to reduce environmental impact in June 2023. Q4 net sales of $1.7

Customer 226

Customer Improvements Marketing Retail 226

Retail TouchPoints

FEBRUARY 16, 2024

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products.

Accessories 255

Accessories Apparel Fashion Consumer 255

Retail TouchPoints

MARCH 26, 2024

During this period, Canada Goose opened two permanent stores — in the American Dream mall and in Kobe, Japan — and converted a temporary NYC store to permanent status, bringing its total brick-and-mortar count to 65 locations. Canada Goose earned $609.9 million (Canadian) in its Q3 for 2023, which ended Dec. 31, 2023, a 5.8%

Operations 245

Operations Channel Management Retail 245

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025. It needs to be operationalized.”

Retail 292

Retail SEO Operations Consumer Goods 292

Retail TouchPoints

JANUARY 26, 2024

The expansion will include the opening of dedicated Babies ‘R’ Us stores, the first of which is slated to open in the second half of 2024. This first store opening will then be followed by additional brick-and-mortar locations as well as the launch of an ecommerce site.

Toys 232

Toys Omnichannel eCommerce Retail 232

Retail TouchPoints

MARCH 26, 2024

You may recall that last year, Target caught a lot of flak from LGBTQ+ groups for moving (and in some cases removing altogether) Pride-themed merchandise from prominent locations in its stores. Jim Fielding: I didn’t like their reaction of pulling or moving product; I felt they were kowtowing to the few loud far-right voices in the room.

Social Media 269

Social Media Books Magazine Retail 269

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% increase in same-store sales driven by larger basket sizes and a small increase in traffic. “We The quarter, which ended Oct. 28, also saw a 6.8%

Operations 308

Operations Consumer Retail Other 308

Retail TouchPoints

SEPTEMBER 1, 2023

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% billion, largely driven by positive sales contributions from new stores. billion, largely driven by positive sales contributions from new stores. Dollar General reported a net sales increase of 3.9%

Operations 243

Operations Apparel Supplies Improvements 243

Retail TouchPoints

JUNE 12, 2024

Now, imagine capturing that very essence and weaving it into the fabric of your retail store. While in-store experiences have long been a focus for retailers, offsite events have emerged as a new frontier. Imagine throngs of festival-goers pulsing with energy, immersed in the electrifying atmosphere of Coachella.

Events 239

Events Social Media Arts Fashion 239

Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

Omnichannel 287

Omnichannel Technology Customer Retail 287

Retail TouchPoints

JANUARY 19, 2024

executives across industries say they have either already been impacted by financial risk or expect to be within the next 12 months. Creating an agile infrastructure allows for rapid testing and implementation, facilitating the evaluation of technology’s effectiveness within specific store locations or sections before scaling up.

Payment Services 335

Payment Services Merchant Services Retail Customer Experience 335

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Technology 274

Technology Customer Experience Omnichannel Improvements 274

Retail TouchPoints

MAY 13, 2024

Seeking a middle ground on support for LGBTQ+ causes as Pride Month approaches, Target will offer Pride-themed adult apparel and home goods in “select stores, based on historical performance,” with the full collection available online. He also discussed the company’s long-term support for LGBTQ+ causes.

Document 228

Document Apparel Events Retail 228

Retail TouchPoints

OCTOBER 18, 2023

American Eagle Outfitters (AEO) has appointed two executive leaders to replace COO Michael Rempell following his previously announced departure. across sourcing, merchandising, supply chain strategy and global production for the company’s brands. She will have full accountability for AEO store operations across the U.S.

Supplies 251

Supplies Operations Management Marketing 251

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 258

Omnichannel Shipping Costs Operations Fulfillment 258

Retail TouchPoints

MAY 15, 2024

The new Miniso IP Collection store at American Dream mall. Photo: Retail TouchPoints) A massive screen covers the ceiling in the center of the store with a banner of the top brands represented displayed on the back wall. Fans line up for the opening of the Miniso store at American Dream.

Retail 245

Retail Toys Consumer Other 245

Retail TouchPoints

MAY 23, 2023

Retail TouchPoints  and Design:Retail have unveiled the 2023 winners of the annual 40 Under 40 Awards , representing a dynamic and diverse class of executives who have contributed to industry progress. Stay tuned to get incredible lessons and insights from these game-changing executives. Erin Houston, Co-founder and CEO, Wearwell

Retail 290

Retail Jewelry Games Operations 290

Groove

OCTOBER 4, 2023

Enter the era of artificial intelligence (AI) - a groundbreaking wave of technology that is revolutionizing the way email campaigns are strategized, executed, and optimized. Powered Content Assistant, both of which are designed to maximize productivity and efficiency. The suite includes innovative tools such as ChatSpot.ai and the A.I.-Powered

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. Wiser’s mobile crowd is your eyes and ears inside stores for real-time, affordable insights into visual merchandising, the shelf, shoppers, promotions, and more. Flexible survey lengths, can be longer if necessary.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Retail TouchPoints

NOVEMBER 3, 2023

In April 2023, former PepsiCo and Reckitt executive Laxman Narasimhan formally took over the CEO position after working closing with Schultz for eight months. After he passed the reins in April the company continued to see strong momentum, with global comparable stores sales up 8% year-over-year in fiscal 2023 , which ended Oct.

Technology 251

Technology Omnichannel Operations Marketing 251

Retail TouchPoints

JULY 17, 2023

Radar , a technology company that provides a platform to support in-store inventory accuracy and location, has secured $30 million in a Series A funding round led by returning investor Align Ventures, along with The Ferrante Group, Future Archives and RX Ventures, which is the venture capital arm of South American retailer Lojas Renner.

Fulfillment 190

Fulfillment Technology Customer Experience Consumer 190

Wiser

MAY 7, 2024

However, like many in the spirits industry, they faced significant hurdles in ensuring effective in-store execution , especially for promotions in secondary locations. Astonishingly, 60 percent of store visits revealed non-compliance, underscoring the urgent need for adherence to campaign protocols.

Management 78

Management Multi-channel Travel Point of Sale 78

Retail TouchPoints

APRIL 3, 2024

That’s hardly surprising considering the pedigree of its Founder, CEO and Executive Chairman, Jason Ackerman, who founded and served as CEO of Fresh Direct for over two decades. Ackerman shared how his experience and retailing philosophy informs Joyleaf’s upscale, female-friendly store. But Joyleaf , in Roselle, N.J.,

Customer 222

Customer Retail Information Operations 222

Groove

APRIL 24, 2024

Have you outgrown Bigcommerce and set your sights on Shopify's extensive app store and user-friendly interface? Extensive App Store: Shopify enlists a vast app store full of tools and functionalities to enhance your store's abilities to serve your customers.

BigCommerce 195

BigCommerce Shopify Shipping Costs Payment Services 195

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Commerce Retail executives and analysts will explore the future of commerce and how the convergence of content, community and commerce will drive future technology investments.

Retail 214

Retail Article Omnichannel Customer Experience 214

Retail TouchPoints

OCTOBER 19, 2023

David’s Bridal is dramatically reshaping its executive suite via internal promotions, including three C-level appointments. The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. in July 2023.

Supplies 234

Supplies Operations Technology Retail 234

Retail TouchPoints

JUNE 30, 2023

Earlier in June, Freshippo executives met with Australian brand leaders about importing produce to China in preparation for the retailer’s IPO , although no date has been set for the public offering. Freshippo combines physical and digital commerce in its 300+ stores throughout the country.

Operations 256

Operations Retail Consumer Customer 256

Retail TouchPoints

JULY 24, 2023

Under his leadership, Alo Yoga focused on a fashion-forward approach to wellness, building community and brand awareness with high-profile influencers along with store and category expansion. Prior to that, Blakeslee held several senior position at Broder Brothers (now Alphabroder), a wholesale distributor of branded products and services.

Apparel 213

Apparel Fashion Retail Customer 213

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations. Financial terms of the deal were not disclosed.

Fashion 236

Fashion Omnichannel Apparel Operations 236

Retail TouchPoints

JANUARY 20, 2023

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. The app also offers a customizable walk path that guides store audits while providing flexibility in how store conditions are evaluated.

Technology 288

Technology Management Events Information 288

Retail TouchPoints

MARCH 16, 2023

BJ’s Wholesale Club has entered a partnership with Simbe to roll out the solution provider’s automated business intelligence robot, Tally, to all 237 stores. Prior to the launch, Simbe worked with BJ’s to refine the technology in order to optimize it for the unique layouts and product assortments of a club retailer.

Technology 268

Technology Operations Improvements Customer Experience 268

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 276

Sporting Goods Technology Omnichannel Operations 276