Retail TouchPoints

JULY 28, 2020

Zebra Technologies Corporation has entered an agreement to acquire Reflexis Systems for $575 million. Zebra’s complementary solutions include Zebra Prescriptive Analytics, Workforce Connect and SmartCount. Zebra’s complementary solutions include Zebra Prescriptive Analytics, Workforce Connect and SmartCount.

Technology 217

Technology eCommerce Banking Mobile 217

Retail TouchPoints

SEPTEMBER 3, 2020

as its location analytics provider as part of a wider effort by the property management firm to leverage new technologies at its retail locations. Unibail-Rodamco-Westfield (URW) has named Placer.ai URW will use the Placer.ai URW will use the Placer.ai

Mobile 255

Mobile Technology Information Management 255

Retail TouchPoints

MARCH 28, 2024

To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology. Using AI for predictive analytics, last mile logistics companies can optimize fleet planning.

Technology 282

Technology Presentation Travel Operations 282

iVend

OCTOBER 16, 2023

Read how our analytics system helps retailers with personalization. In-store engagement – providing associates with Mobile retail POS to provide customers with in-aisle, personalised service, recommendations and upselling, enhances their experience and your holiday season sales.

POS 98

POS Payment Services Payments Omnichannel 98

Groove

JANUARY 28, 2019

Add in the number of sales made exclusively on mobile devices and the importance of mobile optimization becomes unavoidable. The challenge for many businesses, however, is developing a mobile strategy that makes sense for them. Mobile eCommerce Trends. Offer Native Mobile eCommerce Checkouts.

Mobile eCommerce 270

Mobile eCommerce Mobile eCommerce Social Media 270

Ecommerce Platforms

APRIL 7, 2022

As technology evolves, so does the power of digital surveillance. One area in which this has become particularly prominent is web analytics. A website that isn’t using ethical website analytics will collect data on where you are, how you use the site, and how often. Why All the Fuss About Ethical Website Analytics?

Payment Services 211

Payment Services Small Business Retail Recommendation Customer 211

Retail TouchPoints

AUGUST 2, 2022

DTC frozen food delivery service Yelloh (known as Schwan’s Home Delivery until earlier this year) has tapped Amazon Web Services (AWS) to deliver a slate of technology-enabled personalized experiences for both its customers and employees.

Mobile 276

Mobile Retail Customer Experience Improvements 276

Retail TouchPoints

FEBRUARY 19, 2024

According to online shopping data from Adobe Analytics , Black Friday sales were $9.8 Adobe’s data also showed that mobile commerce passed the tipping point, driving 51.8% And based on data from Adobe Analytics , online spending during the Q4 holiday season (November 1 – December 31, 2023) increased by 4.9% billion, up 7.5%

eCommerce Marketing 271

eCommerce Marketing eCommerce Marketing Mobile 271

Forrester eCommerce

MAY 29, 2020

Rather than simply enabling clients to push their apps and data closer to the customer, these edge technologies are collecting data from IoT devices and end-user mobile devices, then enabling near-real-time AI/ML of this data to help your application best understand […].

Mobile 345

Mobile Technology Customer 345

Retail TouchPoints

SEPTEMBER 30, 2020

To ensure realogram-to-planogram (R/P) alignment, retailers need to invest in advanced technology solutions that help them identify any missteps. In order to effectively implement R/P alignment technology, companies first need to have a strong grasp of their needs. Handheld mobile computers. Prescriptive analytics.

Technology 164

Technology Retail Mobile Arts 164

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 280

Technology Other Consumer Fashion 280

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., Canada and the UK, with plans to roll out the technology in additional geographies over the next year.

Customer Data 279

Customer Data Workshop Customer POS 279

Retail TouchPoints

NOVEMBER 13, 2020

As people dramatically decrease their inclination to shop in-store and increase reliance on their phones, retailers that invested in their mobile commerce (m-commerce) strategies will stand a greater chance of seeing stronger returns from the end-of-year festivities, more so than those that haven’t. . Don’t just take our word for it.

Mobile 178

Mobile Multichannel Retail Social Media 178

Forrester eCommerce

NOVEMBER 1, 2019

Mobile’s share in the US online retail and travel commerce will increase from 36% in 2018 to 45% in 2024, as per our recently published forecast Forrester Analytics: Mobile And Tablet Commerce Forecast, 2019 To 2024(US).

Mobile 150

Mobile Travel Online Retail Retail 150

Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years. The Retail Management Suite from Jesta I.S.

POS 231

POS Omnichannel Supplies Mobile 231

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? The nature of the customer’s mobile lifestyle is premised upon a mobile-first approach.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

Retail TouchPoints

JULY 16, 2021

A significant investment for 1822 Denim is 3DLOOK, an AI-first, mobile body measuring and fit solution. Cathcart explained that this strategy “encourages people to use the technology and have confidence in its claim, knowing the size they get will be the size that fits them best.”. A Seamless Cross-Platform Experience Builds AOV.

Technology 264

Technology Apparel Mobile Customer Experience 264

Groove

APRIL 16, 2024

Speaking of features that are ready to go right out of the box, Magento offers a long list of advanced tools and features that includes things like sophisticated project management tools, insightful analytics and reporting features, marketing and promotion tools, and a wide range of third-party extensions, apps, and integrations.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 283

Customer Subscription Customer Experience Technology 283

Retail TouchPoints

JUNE 21, 2023

These reasons are why retailers consistently turn to technology for help. Some ways retailers have turned to technology for shrink reduction include RFID tags on products to cut down on theft, robots in aisles to check labels and automated pickers in the warehouse to lower the risk of damaging products.

Technology 244

Technology Supplies Operations Mobile 244

Retail TouchPoints

APRIL 28, 2023

businesses could recoup each week with the proper technology in place. Just 43% of all workers say that their company adopts new technology consistently — and only 13% get new technology as soon as it’s out. That adds up to more than $6.5 billion that U.S Some retailers are leading the way in this effort.

Retail 261

Retail Technology Information Mobile 261

ROI Revolution

JUNE 7, 2018

Following this captivating session was an equally informative conversation on the importance of analytics, presented by Danny Gavin, VP of Brian Gavin Diamonds, and Henry Quinn, Digital Analytics Manager at L.L. Graham outlined how the mobile phone is a core part of the customer journey and consumers’ lives.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Retail TouchPoints

DECEMBER 4, 2023

As a result, the industry is witnessing the swift ascent of partially automated systems such as Autonomous Guided Vehicles (AGVs), Autonomous Mobile Robots (AMRs) and Collaborative Robots (Cobots). Such data holds immense value for retail analytics, enabling retailers to assess and optimize process quality and efficiency.

Retail 252

Retail Shipping Costs Travel Operations 252

Retail TouchPoints

JANUARY 19, 2024

Hire the Right Talent to Drive Innovation While data suggests budgetary constraints are a leading hurdle impacting business leaders’ ability to bring in new tech like AI, the reality is that internal roadblocks, such as a lack of technology and data infrastructures, a change-resistant culture and a talent gap, are just as much a factor.

Payment Services 339

Payment Services Merchant Services Retail Customer Experience 339

Retail TouchPoints

JUNE 7, 2022

Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

POS 332

POS Mobile Operations Technology 332

Retail TouchPoints

JUNE 8, 2022

The retailer will test inventory management technology in a sixth store. Through a partnership with Jabil ’s Badger Technologies division, Vallarta will test Badger Retail InSpect technology, which identifies threats to customer safety such as spills of liquids, powders and food items.

Technology 257

Technology Supplies Customer Experience Operations 257

Retail TouchPoints

FEBRUARY 26, 2024

Since then, the demographic makeup of California has changed dramatically, not to mention the economic and technological realities of the state and the country. Sherwood took Retail TouchPoints behind the scenes of the chain’s technology and service evolution as it continues to grow across the West.

Customer 293

Customer Jewelry Payment Services Technology 293

RTP blog

JUNE 26, 2017

We think with the help of Big Data, predictive analytics and some savvy marketing, the retail industry can bounce back. Although data and analytics will never replace the creative minds behind the best marketing campaigns, they can provide marketers with the tools to help improve performance. At least not without a fight.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? Beacon technology clearly has its benefits. What are beacons?

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

JULY 11, 2023

Selfies, social check-ins, livestreams, mobile ticketing and cashless transactions all rely on a network that is sophisticated enough to handle huge spikes in data and heavy demands on the network. Data analytics is a powerful tool retailers can use to deliver better shopping experiences.

Payments 198

Payments Payment Services Retail Social Media 198

Retail TouchPoints

AUGUST 1, 2023

This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. In 2019, it declined to 6.7% and modestly rebounded to 8.6%

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 288

Customer Experience Customer Supplies Technology 288

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Video analytics and computer vision technology gathers comprehensive data on shopper behavior and on-premise trends.

Omnichannel 288

Omnichannel Events Operations Technology 288

SellBrite

JANUARY 17, 2018

But in recent years, buyers are getting even more flexibility and accessibility with online shopping—thanks to the rise of mobile shopping. Mobile commerce is growing in popularity as technology improves. To help sellers prep for “m-commerce” in the coming year, this guide will walk through how much mobile shopping has grown.

Merchant Services 145

Merchant Services Mobile Social Media Payment Services 145

RTP blog

MARCH 2, 2018

This includes investing in the right technologies, bringing uniform consistency across retail channels and activating self-service tools. But amidst all the talk about the customer experience has to be a conversation about big data — specifically the fact that retailers need to rely on analytics as their No.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Forrester eCommerce

MARCH 11, 2019

Mobile technologies, artificial intelligence, and predictive analytics at firms such as Amazon, Netflix, and Pandora anticipate customer needs and improve customers’ daily lives.

Mobile 359

Mobile Management Technology Improvements 359