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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Customers Still Get Frustrated by Phone Support Many customers (37% in Microsoft’s Global State of Customer Service Report ) prefer speaking to a customer service agent on the phone, especially for highly emotional issues. It’s no wonder companies have been discouraging live contact with customers as much as possible in recent years.

Customer 278
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PetSmart Invites Vets to Open Clinics in its Stores

Retail TouchPoints

PVS will provide each practice owner with built-in resources for marketing, information technology, construction, training, reporting and ongoing consultation. To ensure the highest standard of care, every PVS hospital will be required to maintain American Animal Hospital Association accreditation. .

Supplies 261
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Gift Card Association Promotes PSA Warning Consumers About Fraud Dangers

Retail TouchPoints

Unfortunately the trend in gift-card scams is also growing , with AARP reporting that one in 10 adults of 1,000 surveyed fell victim to gift-card fraud, with criminals specializing in this type of crime asking for payment of a nonexistent outstanding bill or fee. .

Gifts 286
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Super Bowl LVIII Ads Go Back to Basics: Touting Product Attributes

Retail TouchPoints

One has to wonder whether it was a smart move for Temu to overtly focus on some of the biggest reasons why many consumers report feeling guilty when they shop on the app. Paramount+ emphasized the breadth and depth of its content catalog and put its stars, both real and animated, front and center.

Gifts 277
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Why CSR Matters To Your Business

Retail TouchPoints

With so many resources directed at these critical functions and capabilities, early 2020 saw brands’ non-essential processes drop into a state of suspended animation. An overwhelming 83% of consumers say it’s important that the company they buy from aligns with their beliefs and values, according to a report from PR firm 5WPR.

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October newsletter ideas to spruce up your next campaign (+ examples and tips)

Omnisend

According to a Drive Research report, 74% of Americans drink coffee every day. Source World Animal Day (October 4th) October 4th marks World Animal Day, a day dedicated to raising awareness and celebrating the diversity of our planet’s animal kingdom. This day also serves as an opportunity to support coffee farmers.

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Conversion Rate Optimization Agency: eCommerce Services

Groove

Through modern interfaces, images, graphics, illustrations and animations, our expert designers create the assets that your company needs to thrive in the eCommerce space. Plus, we create reports to regularly update you on SEO performance, and we deliver ongoing support if needed. Email Marketing. eCommerce PPC. Sales Enablement.

eCommerce 329