Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 247

Fulfillment Shipping Costs Omnichannel Retail 247

Retail TouchPoints

NOVEMBER 18, 2022

But with new dynamics — such as new digital channels, inevitable delivery delays and the rise of purpose-driven buying — come new opportunities for brands and retailers to reach parents and family members buying for baby. The second was a survey of 2,600 parents as well as their extended family and friends.

Gifts 250

Gifts Jewelry Toys Consumer 250

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 282

Consumer Omnichannel Leisure Supplies 282

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 196

Consumer Leisure Multi-channel Retail 196

Retail TouchPoints

DECEMBER 14, 2020

Offline support, such as the traditional customer service phone call, remains a great channel for two opposite use cases: to answer quick questions, such as “do you have that shirt in size 10?” However, consumers now have access to various communication methods. and to offer advice: “I love contemporary design —what would you suggest?”

Omnichannel 215

Omnichannel Live Chat Channel Improvements 215

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions.

Consumer 214

Consumer Social Media Recommendation Apparel 214

Retail TouchPoints

SEPTEMBER 20, 2022

Direct-to-consumer brands in particular have been hit hard, with many reporting huge increases in marketing spend in Q1. . Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Investing in New Channels. Marketing budgets are 9.5%

Omnichannel 246

Omnichannel Marketing Social Media Channel 246

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 70

Consumer B2C Merchant Services Omnichannel 70

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Though a relatively new channel for retailers in the U.S., Consumers Want Digital Interactions. It’s About Entertainment.

Consumer 242

Consumer Social Media Retail Live Chat 242

Retail TouchPoints

DECEMBER 4, 2020

But even if consumers are doing a lot less shopping in stores, retailers with large footprints are finding that their physical locations still have important roles to play during this online-focused holiday season. Offering the best of both channels will be essential for success during the remainder of the holiday season and beyond.

Omnichannel 174

Omnichannel Webinar Consumer eCommerce 174

Retail TouchPoints

JANUARY 27, 2021

When describing the essence of modern direct-to-consumer (DTC) brands, words like “digitally native,” “quirky,” “edgy” and “creative” are often used. First, consumers working from home have been prioritizing comfort and casualwear,” Shokrian added. Why the pandemic gave MeUndies a competitive advantage. looks like,” Shokrian said. “We

Omnichannel 231

Omnichannel Social Media Subscription Customer 231

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. But underneath this positive blanket statement are a lot of nuances.

Sporting Goods 257

Sporting Goods Technology Omnichannel Operations 257

Groove

DECEMBER 14, 2020

As retailers face the start of a holiday shopping season like no other, there is one dramatic change in consumer behavior that they overlook at their peril. A Signifyd survey shows that 40% of U.S. A Signifyd survey shows that 40% of U.S. And that was only the beginning of the misbehavior that consumers self-reported.

eCommerce 338

eCommerce Merchant Services Fulfillment Consumer 338

Retail TouchPoints

JANUARY 11, 2024

Our recent study also revealed that the majority (75%) of surveyed retail decision makers believe generative AI can be practically deployed in their business, and 78% believe generative AI will impact their industry in the next 12 months. Put simply, generative AI offers unprecedented ease of use to help solve everyday problems.

Retail 216

Retail eCommerce Technology Social Media 216

Retail TouchPoints

JULY 14, 2021

The extreme, rapid shifts in consumer behavior during the pandemic reaffirmed several underlying issues with retailer and CPG brand collaboration. But now, as many retailers and brands strive to understand and respond to ever-changing consumer needs, there is a prime opportunity to make improvements. Cleaning products.

Shipping Costs 262

Shipping Costs Omnichannel Channel Recommendation 262

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94 Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94

Supplies 298

Supplies Consumer Omnichannel Multi-channel 298

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle.

Customer Experience 299

Customer Experience Technology Customer Fulfillment 299

Retail TouchPoints

MAY 7, 2024

69% of consumers go straight to the search bar when they visit an ecommerce site, and their search interactions provide merchants with crucial information about their intent, preferences and needs. Applying insights to off-site marketing channels. How Search Data Provides Insights Search data delivers intelligence in a variety of ways.

eCommerce 213

eCommerce Improvements Information Omnichannel 213

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. Jungle Scout’s survey found that Ebay was still the No. We have 4,600 stores; we are within 10 miles of 90% of the U.S.

eCommerce 265

eCommerce Fulfillment Shopify Omnichannel 265

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 182

Customer Loyalty Customer Retail Shipping Costs 182

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

Omnichannel 250

Omnichannel Consumer Management Technology 250

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. We’ve gotten very good at optimizing, merchandising, understanding the ebb and flow and consumer demand in those physical stores.

Shipping Costs 266

Shipping Costs eCommerce Retail Merchant Services 266

Retail TouchPoints

APRIL 3, 2023

households own a pet, according to the APPA National Pet Owners Survey. Consumers spending more on their “fur babies” presents a big opportunity for brands like Myos Pet , which provides canine supplements crafted with Fortetropin® that are clinically proven to build muscle for better mobility and vitality. More than 66% of U.S.

Payment Services 198

Payment Services Social Media Subscription Channel 198

ESW

MARCH 11, 2024

To help brands get the information they need, we surveyed American shoppers about their preferences, expectations and behaviour when it comes to online shopping. Omnichannel continues to trend Just because a shopper can complete an entire buying journey online does not mean they want to or will. Here’s what we found.

eCommerce 88

eCommerce Payment Services Omnichannel Consumer Electronics 88

Retail TouchPoints

JULY 30, 2020

However, uncertainty regarding school openings and remote learning practices is impacting what households are spending thus far, according to the NRF survey. Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed.

Merchant Services 244

Merchant Services Apparel Omnichannel Clothing 244

Wiser

JUNE 1, 2018

Customer experience is number one in omnichannel retail. With consumers browsing and buying across channels, the experience needs to be cohesive. Our latest infographic lays out the top challenges omnichannel retailers face and how they can overcome them to achieve new levels of success. . Schedule a meeting today ?

Omnichannel 68

Omnichannel Retail Customer Experience Channel 68

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls. Do you agree?

Payment Services 275

Payment Services Retail Omnichannel Consumer 275

Retail TouchPoints

DECEMBER 22, 2021

Luxury goods were the fastest-growing cross-border ecommerce category in the first half of 2021, increasing by 50% compared to the end of 2020, according to ESW’s Global Voices pulse survey of 15,000 consumers across 14 countries. said Bousquet-Chavanne. They realized that things like returning products was actually easy.

eCommerce 223

eCommerce Consumer Channel Travel 223

Retail TouchPoints

FEBRUARY 17, 2021

The jump in consumer spending after three consecutive months of declines is largely attributed to the $600 stimulus payments shoppers received as part of the $900 billion package passed by Congress in December 2020 to counteract the economic impact of the ongoing pandemic. increase from December 2020, according to the U.S. Census Bureau.

Home Furnishings 147

Home Furnishings Retail Electronics Omnichannel 147

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Retailers Going Live. Looking Ahead.

Social Media 290

Social Media Retail Events Channel 290

Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Why it Matters: In today’s highly competitive marketplace, many consumer brands and digitally native DTC brands are fighting to stand out and chart a path to sustainable growth.

Retail 216

Retail Supplies Merchant Services Social Media 216

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 228

Technology Customer Loyalty Omnichannel Consumer 228

Retail TouchPoints

JULY 21, 2022

For years, consumers have known that their behaviors have been tracked. And for the most part they didn’t mind — if they were offered personalized experience across channels in return. How brands collect first-party data from consumers is shifting state by state, country by country, and there’s a lot at stake.”

Marketing 265

Marketing Consumer Information Customer Retention 265

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 203

Multi-channel POS Customer Data Mobile 203

Retail TouchPoints

JANUARY 11, 2021

With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period. A recent study found that only 22% of D2Cs surveyed experienced a sales decline. CPG will thrive with D2C.

Small Business Retail 231

Small Business Retail Retail eCommerce Social Media 231

Retail TouchPoints

MARCH 8, 2022

Whether they’re shopping for clothes, toys, books, furniture or electronics, consumers shopping for baby items can easily be overwhelmed by the volume of information available — especially online. Through quarterly surveys, consumer panels and individual UX research, Babylist has been able to master its content strategy.

Social Media 285

Social Media Leisure Consumer Toys 285