Retail TouchPoints

MARCH 24, 2022

“The grocery industry is undergoing a digital transformation where customers expect a seamless experience across many channels, but behind the scenes it’s taking an incredible amount of work and investment for retailers to deliver these new services,” said Fidji Simo, CEO of Instacart in a statement.

Fulfillment 267

Fulfillment eCommerce Operations Omnichannel 267

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

Consumer 233

Consumer Social Media Recommendation Apparel 233

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. It’s that whole spectrum in between.”

Consumer 289

Consumer Retail Merchant Services Fashion 289

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Eyewear brand Bollé , for example, saw a 456% YoY increase in sales at one of its retailers following the launch of the augmented reality (AR) try-out tool for its winter line. “AR

Consumer 251

Consumer Merchant Services Social Media Technology 251

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . We believe it’s the only multi-brand complexion matching tool in the industry, and the more times it’s used, the smarter it gets.

Consumer 214

Consumer Gifts Events Customer Experience 214

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 258

Consumer Supplies Fulfillment Technology 258

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

Consumer 253

Consumer Social Media Multichannel Fashion 253

365 Retail

SEPTEMBER 27, 2023

Faire , the B2B retail marketplace, has today announced a new global partnership with Shopify that establishes Faire as the recommended wholesale marketplace for Shopify, which powers millions of merchants around the world.

Recommendation 63

Recommendation Merchant Services Shopify B2B 63

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify has taken a stake in the B2B retail marketplace Faire and is establishing Faire as the recommended wholesale marketplace for its millions of global merchants through a deeper integration between the two platforms. The size of Shopify’s stake in Faire was not disclosed.

B2B 263

B2B Shopify Merchant Services eCommerce 263

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1. Michelle Gass, President of Levi Strauss & Co.,

ACH 241

ACH Multi-channel Technology Customer Retention 241

Retail TouchPoints

SEPTEMBER 18, 2023

And yet Shopify’s VP of Product, Daniel Debow, made a surprise appearance at Accelerate to tout the benefits of Shopify’s new Buy with Prime integration (particularly notable because Shopify initially, and vehemently, rejected Buy with Prime, telling its clients that using the tool would violate their terms of service).

Payment Services 319

Payment Services eCommerce Shipping Costs Multi-channel 319

Ecommerce Platforms

AUGUST 22, 2022

That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes. One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. But why stop there? Multichannel Support. Workforce Management.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Pivotree Blog

OCTOBER 17, 2022

As consumers, we all understand the drive to find products that meet our needs. If you haven’t had a chance, we recommend going back to read it.). When you present them with personalized recommendations, they learn to trust. . 5: Make Social Channels a Priority. 6: Optimize Product Recommendations.

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. Among the new tools available to Klarna users and merchants are: Search and Compare. Consumers can also set product price ranges to decide whether it’s a good time to buy.

Merchant Services 272

Merchant Services eCommerce Shipping Costs Multi-channel 272

Retail TouchPoints

JUNE 16, 2023

Traditional search marketing tools and reports are often insufficient, and marketers require an innovative solution that addresses gaps in existing search marketing tools to enhance brands’ visibility on the Google SERP and maximize ROAS. Businesses today have access to a wide range of tools that offer valuable data.

SEO 253

SEO Search Marketing Improvements Recommendation 253

Ecommerce Platforms

FEBRUARY 9, 2023

We’re beyond excited about the launch of Shopify POS Go, for both merchants and consumers. We’ll cover: How to sell across channels with Shopify POS Go How to sell in person with Shopify POS Go How multi-brand stores can sell with Shopify POS Go Keep reading to learn all about the selling potential you have with Shopify POS Go.

POS 104

POS Shopify Merchant Services Channel 104

Retail TouchPoints

JULY 14, 2023

Although the impact of ChatGPT and other generative AI tools and plug-ins is yet to be established, these capabilities are being considered a driving force behind how many businesses will gain a competitive advantage. With AI, brands can analyze customer behavior across shopping channels to provide highly customized product suggestions.

eCommerce 207

eCommerce Order Fulfillment Fulfillment Multi-channel 207

Kissmetrics

JANUARY 17, 2022

Most marketers use the strategy on multiple channels. Personalized marketing is also one of the best ways to engage customers between channels and send more relevant marketing messages. For further personalization, businesses can use their data and track consumers’ behavior to tailor the emails and increase the chances of a purchase.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. reads the company announcement.

Merchant Services 249

Merchant Services Payment Services Multi-channel Shopify 249

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data .

Customer Loyalty 203

Customer Loyalty Customer Retail Shipping Costs 203

Groove

NOVEMBER 17, 2020

Investing in an eCommerce marketing tool helps businesses attract, engage and delight customers at every stage of the buyer's journey. Improve your email marketing strategy and exceed customer expectations with a tool that best fits your eCommerce needs. Cross-Channel Orchestrations. Klaviyo vs. Listrak. What Is Klaviyo?

BigCommerce 368

BigCommerce Social Media Customer Data Recommendation 368

Omnisend

AUGUST 1, 2021

Amazon has revolutionized online shopping in multiple ways—and not just for consumers. Fear not—in this piece, we’ll look at the best Amazon seller tools. Why Does An Amazon Seller Need Different Tools? Amazon seller tools exist to help you. You can operate without them but, like any tool, they make your life easier.

eCommerce 148

eCommerce Multi-channel Fulfillment WooCommerce 148

Retail TouchPoints

SEPTEMBER 6, 2023

Legacy FTC rules require sellers to disclose sale terms before consumers subscribe and to provide cancellation information. Businesses must now focus on improving their subscription cancellation process and investing in self-service tools for reactivating subscriptions and managing automated billing.

Merchant Services 236

Merchant Services Payment Services Subscription Consumer 236

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 283

Payments Omnichannel Payment Services Consumer 283

365 Retail

MAY 10, 2024

Your customers are interacting with your brand across a wide range of digital and physical channels. It’s one of your most powerful customer acquisition tools. Nuanced understanding of needs: Targeting is most effective when you have a more comprehensive picture of the consumer. Here, first-party data wins hands down.

White Paper 116

White Paper Retail Information Customer Data 116

Groove

JULY 23, 2020

Continue reading for our software recommendations that are guaranteed to help you achieve your eCommerce goals. With lead generation tools like customizable forms, CTAs and landing pages, retailers are able to customize their strategy to turn more visitors into leads. Based on our experiences with clients, we recommend Smile.io

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

ChannelAdvisor

OCTOBER 9, 2023

From price checks to product identification, this one-dimensional, machine-readable data carrier has been crucial to tracking, tracing and managing inventory across all channels. But as the world and commerce have evolved, so have the demands of today’s consumers. What does a consumer want to know? In short, everything!

Consumer 52

Consumer eCommerce Supplies Information 52

ChannelAdvisor

OCTOBER 9, 2023

From price checks to product identification, this one-dimensional, machine-readable data carrier has been crucial to tracking, tracing and managing inventory across all channels. But as the world and commerce have evolved, so have the demands of today’s consumers. What does a consumer want to know? In short, everything!

Consumer 52

Consumer eCommerce Supplies Information 52

Retail TouchPoints

AUGUST 25, 2022

While email marketing continues to be a consistent high-performing channel, it doesn’t mean messages can’t be improved for a greater chance of conversion. Behavior-based automation is an essential tool for ecommerce brands looking to increase their email marketing sales. Remember, all channels work together. Don’t delay.

Marketing 320

Marketing Shipping Costs Shopping Carts Channel 320

Retail TouchPoints

MAY 7, 2024

69% of consumers go straight to the search bar when they visit an ecommerce site, and their search interactions provide merchants with crucial information about their intent, preferences and needs. Applying insights to off-site marketing channels. Improving the overall search experience for all shoppers.

eCommerce 235

eCommerce Improvements Information Omnichannel 235

Retail TouchPoints

JULY 24, 2023

According to The Small Business Blog , emails are an effective marketing channel because most U.S. consumers have at least one email account, with the average addresses per person totaling 2.5. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6%

Small Business Retail 223

Small Business Retail Marketing Retail Social Media 223

Retail TouchPoints

JANUARY 19, 2023

For brands considering livestreaming or just starting to dip their toes in the water, experts recommend answering three basic questions that will shape their live commerce strategies. During the sales period, 62 influencer and retailer-run livestream channels surpassed RMB 100 million ( $14.2 Who is our target consumer?”

Social Media 274

Social Media X-cart Consumer Events 274

Retail TouchPoints

JANUARY 12, 2024

Source: Statista This forecast highlights the tremendous potential and increasing influence of social media platforms as key drivers of consumer purchasing behavior. E-sellers will leverage social channels more than ever. Its widespread popularity and extensive reach make it an invaluable tool for online retailers.

Social Media 285

Social Media Beauty and Health Multichannel eCommerce 285

RTP blog

SEPTEMBER 18, 2017

Of course, checkout is simple because the retailer set up tools that enable one-touch checkout, so that checkout is as easy as tapping a button — without requiring a customer to enter in all their payment, shipping and billing information. American consumers spend an average of five hours a day on their mobile devices.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300

Kissmetrics

NOVEMBER 26, 2020

Selling to high-end consumers requires a different approach. But that doesn’t mean popular digital channels are off-limits. A ten thousand dollar handbag is well out of reach of the majority of consumers. Digital channels will be essential for luxury brands going forward. Me neither. Or they can do both, like Supreme.

Marketing 363

Marketing PPC SEO Magazine 363

Retail TouchPoints

APRIL 16, 2024

This goes beyond recommendations and captures actual customer behavior, such as repeat purchases and referrals, providing a more nuanced understanding of customer satisfaction. Tracking EGR becomes a little more challenging for businesses that are reliant on wholesale channels. However, the process varies depending on the sales model.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Groove

MAY 25, 2021

Crafting an effective email campaign can be a time consuming process, but with email marketing automation it no longer needs to be. Email marketing automation is the use of software and technology to perform sales and marketing functions more effectively by using multiple channels and automating simple tasks.

Marketing 283

Marketing eCommerce Shopping Carts Accessories 283