Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. What the research found that was a little surprising to me was the importance of customer experience,” said Anderson. “If

Shipping Costs 293

Shipping Costs eCommerce Retail Merchant Services 293

365 Retail

MAY 10, 2024

Understand the journey: Today’s customer journey is hardly straightforward. Your customers are interacting with your brand across a wide range of digital and physical channels. What are data gaps and how do they affect my ability to market effectively with first-party data? It’s sometimes called declared data.

White Paper 104

White Paper Retail Information Customer Data 104

Retail TouchPoints

NOVEMBER 22, 2022

Personalization along with convenience is at the forefront of customers’ minds, and conversational commerce integrates this into every step of the sales funnel. In fact, 62% of consumers now prefer to engage with brands on digital channels. As a result, it empowers customers to make quicker and more efficient purchases.

Payment Services 223

Payment Services Live Chat Payments Retail 223

Smile.io

JULY 2, 2020

What would your business strategy look like if you didn't have access to any sort of customer data? In short, without understanding your user's key data touchpoints such as demographics, preferences, lifestyles, purchase behaviors, among other things, your brand would be lost in a sea of sameness.

Customer Data 46

Customer Data Live Chat Customer Merchant Services 46

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Robust ecommerce analytics programs allow you to measure performance, uncover trends, use customer data, and optimize pricing. Are you funny? Motivating?   

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

SEPTEMBER 28, 2021

“In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data. If you’re going to ask for their email address, explain what they get in exchange, such as better offers and more targeted ads and recommendations.

Consumer 266

Consumer Customer Experience eCommerce Technology 266

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. The big difference between the two is how they’re collected.

Customer 203

Customer Retail Information Consumer 203

Wiser

AUGUST 28, 2023

Listen to what your customers are saying about your products – which items do they love, and which ones do they believe need improvements? Utilizing social media, customer surveys, and review platforms can facilitate the collection of this feedback. Are there any products they’d love to see in your assortment?

Retail 146

Retail Fashion Information Customer Data 146

ESW

MAY 17, 2023

Brands can and should consumerise B2B experiences and enable online business shopping that’s as easy and convenient as a DTC channel. Non-digital channels like ordering by phone and exchanging emails about purchase orders and invoicing are not just inefficient – they create unnecessary friction throughout the buying journey.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Inflow Insights

OCTOBER 4, 2021

With the reduced data, Facebook is having a hard time finding “similar” people to create these audiences. 7 Recommendations for Facebook Ads Post-iOS 14. Unfortunately, in this new age, more campaigns don’t mean more data. Instead, we recommend scaling down your strategy by running fewer campaigns and combining your ad sets.

eCommerce 112

eCommerce Recommendation Social Media Events 112

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Sailthru

JUNE 1, 2023

Designed as an always-on experience with continuous promotion across the brand’s website, the food finder tool collects data about the pet’s age, build, size, and health conditions to auto-generate the right food products for each pet owner. It’s what we call personalization at scale.

Travel 78

Travel Customer Retention Demo Recommendation 78

Retail TouchPoints

FEBRUARY 18, 2021

consumer health concerns still loom, according to survey data from Shopkick. Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors.

Retail 291

Retail Beauty and Health Books Omnichannel 291

lateshipment

APRIL 2, 2021

However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). Take away – With hybrid (omnichannel) selling becoming the norm, you can make use of public cloud platforms , which help you to collect customer data across all platforms.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

NOVEMBER 26, 2023

Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated. Such customers don’t just keep shopping with you but will recommend your brand to others and are also willing to pay more. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. It provides customers with rewards for repeat purchases, which can help increase their attachment to your brand. Highlight the benefits of the program and explain how it works.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Optimizely

JUNE 10, 2020

And consumers are looking for loyalty programs — according to Yotpo , 90% of shoppers surveyed would join loyalty programs from their favorite brands. The more data, the more personalized the experience for your customers. Surface product recommendations to your shoppers where they are and make sure they are relevant.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Optimizely

AUGUST 9, 2018

For brands that decide to really focus on growing digital channels, they’ve realized they can compete with even the buzziest digital-native brands. But despite this, many brands make a lot of assumptions about what their customers want and need. There’s no one correct approach to creating great experiences for your customers.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Ecommerce Platforms

JANUARY 27, 2023

On top of that, live chat software usually makes it easy for customer support agents to send links to help articles or product recommendations. All these features better enable you to provide quick but effective customer support while freeing up your agent's time to focus on more complex customer support queries.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

RTP blog

SEPTEMBER 17, 2018

According to a recent survey, 91% of consumers are more likely to shop with brands that recognized and provide personalized offers and recommendations. In order for brands to circumvent customer loyalty program desertion, they need to focus on creating a personalized and relevant experience for their customers.

Customer Loyalty 150

Customer Loyalty Customer Customer Data Marketing 150

GetElastic

SEPTEMBER 2, 2021

I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned. Recommended Action: Account managers likely have a list of repeatable tasks the eCommerce and marketing automation teams can use to design more self-service buyer experiences.

B2B 141

B2B Management eCommerce B2C 141

Sailthru

NOVEMBER 25, 2019

A RetailMeNot survey found that 70% of shoppers were already buying holiday gifts on Prime Day – in July. For one, ecommerce giants like Amazon have trained customers to expect fast (and free) shipping and personalization. Here are some effective personalization strategies to implement this holiday season: Revamp Your Recommendations.

Gifts 78

Gifts Recommendation Shopping Carts Social Media 78

Kibo

SEPTEMBER 27, 2021

Personalized shopping technology enables retailers to provide individualized experiences to shoppers across digital shopping channels by leveraging past shopping, behavioral and other data to dynamically display or deliver personalized content during a user’s digital shopping journey. . Improved Customer Engagement and Loyalty.

Payments 62

Payments eCommerce Recommendation Improvements 62

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

X-cart 68

X-cart eCommerce Marketing Live Chat 68

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Ecommerce Platforms

APRIL 30, 2020

It automatically syncs customer data so you can follow up at the right time with personalized shopping and product recommendations. Your customer data with Shopify syncs with Campaign Monitor so you can easily segment your list and build automations that send personalized emails. MailerLite.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

RetailMinded

JULY 8, 2021

The downside of conventional marketing is that it’s hard to touch base with clients if you don’t have their contact information and customer data. Depending on the approach you applied to your business, you will have access to survey results, rankings, impressions, likes, shares, sales, conversions, and clicks.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

RTP blog

APRIL 16, 2018

Study And Segment Customers More Precisely With complete positive data, you can move beyond the more general data you have on people who have opted into your email list and social media channels, many of whom may not be proven customers.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

SellBrite

SEPTEMBER 27, 2017

Buyer personas are created by companies and represent fictional examples of their core customers. Businesses use these personas to make key marketing decisions, like what their messaging should be, what marketing channels they should use, and how much they should spend on acquisition efforts. How do I collect this information?

eCommerce 125

eCommerce Customer Social Media Information 125

365 Retail

DECEMBER 21, 2021

Consumers still want that in-store experience and whilst a digital experience is a must, retailers need to understand the different experiences customers want from different channels. The economic challenges of running a store, such as labour and renting costs is not outweighing customer need and won’t in 2022. consumer survey?we

Social Media 105

Social Media Retail Payment Services Subscription 105

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

eCommerceFuel

SEPTEMBER 6, 2023

Product Insights: Guide product development based on specific customer segment needs. Pattern Recognition: Understand and anticipate buying behaviors to inform your customer segmentation strategy. Channel Strategy: Adapt messaging and tactics for each marketing channel based on segment behavior. Start with 5-7 questions.

Customer 26

Customer Social Media Marketing Recommendation 26

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. Raise does this well, using a long-term multi-channel approach.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

Retail TouchPoints

AUGUST 30, 2023

based survey conducted by Dynata. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. For example, 18% of retailers said they used metaverse stores and offerings as customer acquisition tools in 2023.

Customer Loyalty 258

Customer Loyalty Retail Shipping Costs Financial Services 258

Sailthru

MARCH 8, 2018

Brands must have seamless integrations between channels and expedited shipping options. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. We also cross-referenced those results with a survey of more than 13,000 consumers about their brand perceptions.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

MagentoBrain

FEBRUARY 21, 2023

are also channels to optimize the customer experience. Personalized services can also encourage consumers to actively promote brands, or actively interact with brands through channels such as communities and word-of-mouth recommendations.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Omnisend

NOVEMBER 11, 2022

This is one of the best Wix ecommerce apps allowing you to improve your targeting and remain consistent with your messaging across different channels. It is one of the most amazing plugins for Wix that gives you complete ownership of your customer data and interactions.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97