Retail TouchPoints

APRIL 25, 2023

Customer Tools Enable Greater Discovery Customer-facing additions include the new discovery shopping feed, powered by Klarna’s in-house AI recommendation engine. The feed was designed to give shoppers highly personalized recommendations to make it easier to find items relevant to their needs.

Payment Services 285

Payment Services Social Media Recommendation Consumer 285

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. Amplify insights through targeted surveys.

Social Media 273

Social Media Consumer Information Marketing 273

ChannelAdvisor

NOVEMBER 8, 2023

Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

JANUARY 5, 2023

Retail Dive reported on a Morning Consult survey which revealed that 85% of U.S. Meanwhile, in a survey commissioned by Wildfire, we found that 90% of respondents are more interested than ever in getting discounts, using coupons and earning cashback rewards when shopping online, due to rising prices. More Efficient Marketing Channels.

Shipping Costs 289

Shipping Costs Merchant Services Channel Consumer 289

Retail TouchPoints

SEPTEMBER 27, 2023

Indeed, the study — which over a one-week period in May 2023 surveyed 779 adults who had purchased a product or service from a new-to-them brand within the previous six months — made clear that shopping is now an ongoing part of daily life for most consumers, rather than an occasional, or often even intentional, behavior.

Social Media 297

Social Media Multi-channel Consumer Comparison Shopping 297

Retail TouchPoints

APRIL 16, 2024

This goes beyond recommendations and captures actual customer behavior, such as repeat purchases and referrals, providing a more nuanced understanding of customer satisfaction. The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. But NPS often falls short in this regard.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Pivotree Blog

OCTOBER 17, 2022

If you haven’t had a chance, we recommend going back to read it.). When you present them with personalized recommendations, they learn to trust. . One survey found that 47% of online shoppers used a virtual assistant to purchase with a voice command. 5: Make Social Channels a Priority.

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

FEBRUARY 24, 2023

Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. The resulting impact is exponential — when a company earns their trust, 90% of consumers say it also earns a recommendation to friends and family. Pre-pandemic, that number was 70%.

Consumer 245

Consumer Social Media Recommendation Apparel 245

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Just last year, in the National Retail Security Survey, retailers reported $112.1 Retailers are no longer able to ignore the impacts of theft, fraud and abuse within their online channels.

Recommendation 233

Recommendation Omnichannel Shipping Costs eCommerce 233

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers. “We

Gifts 258

Gifts Social Media Shipping Costs Consumer 258

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. The survey uncovered three core themes and takeaways: 1.

Consumer 228

Consumer Leisure Multi-channel Retail 228

Retail TouchPoints

MARCH 11, 2021

The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S. The survey found that returning an item ranked as the No. 85% of surveyed retailers ranked inventory accuracy as a top priority to improve BOPIS and curbside pickup options. A frictionless return experience is critical.

Fulfillment 310

Fulfillment Order Fulfillment Shipping Costs Social Media 310

Kissmetrics

MARCH 5, 2021

Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. Other features of Databox include: performance alerts and recommendations goal setting options for specific metrics data calculations daily, weekly, or monthly KPI scorecards.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 234

Multi-channel POS Customer Data Mobile 234

Retail TouchPoints

JULY 14, 2021

To fully understand current practices, challenges and opportunities, CI&T conducted qualitative interviews and quantitative surveys with 115 executives at big-box retailers and CPG suppliers. Suppliers are breaking down their demand forecasts geographically, while retailers are breaking them down by channel.

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Ecommerce recommendations and personalized store service are widely known, but social media influencers can also help shape the narrative around product availability and demand.

Customer Loyalty 215

Customer Loyalty Customer Retail Shipping Costs 215

Retail TouchPoints

JUNE 10, 2022

More than two-thirds of shoppers overall are already familiar with the metaverse, but the percentages for each generation vary widely, according to KPMG’s Go boldly, not blindly, into the metaverse Consumer Pulse Survey. However, new channels also mean new expectations. The market could reach $783.3 billion in 2024, up from $478.7

Social Media 271

Social Media Channel Technology Travel 271

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Looking Ahead.

Social Media 305

Social Media Retail Events Channel 305

Retail TouchPoints

JULY 24, 2023

According to The Small Business Blog , emails are an effective marketing channel because most U.S. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6% This channel is tried and true, but retailers must take a creative and personalized approach to stand out.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

Retail TouchPoints

JANUARY 31, 2024

In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email. Lately, Intuit Mailchimp has been laser focused on solving our customers’ clustomer problem.

Marketing 253

Marketing Customer Retention Shopify Social Media 253

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. Thoughts of efficiency, integration with key systems and profitability were put on the back burner during the worst of the crisis.

Shipping Costs 299

Shipping Costs eCommerce Retail Merchant Services 299

Wiser

JANUARY 16, 2024

Here are some Wiser insights on best practices for different channels when planning a retail audit: Mass-Market Retailers Common stores that many shoppers frequent, so it’s easier to get a wider array of data. Flexible survey lengths, can be longer if necessary. Good channel for associate evaluation.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Retail TouchPoints

JULY 21, 2022

And for the most part they didn’t mind — if they were offered personalized experience across channels in return. To truly understand the impact of all these forces on consumers and the brands that market to them, Qonsent surveyed 1,000 U.S. But a separate survey from Motive.co adults and 125 marketers.

Marketing 278

Marketing Consumer Information Customer Retention 278

SellBrite

MARCH 9, 2018

And finally, you have to know how to use the right tools for each channel. This blog post will provide you with the tips, tools, and best practices needed to sell more products across different social media channels in the year ahead: Why Social Media Still Matters. Step 2: Survey your customers. million users in the U.S.

Social Media 85

Social Media Channel Recommendation eCommerce 85

Retail TouchPoints

OCTOBER 2, 2023

The same survey reports that 41% of marketers aren’t familiar with targeting methods other than third-party cookies or IDs. “I By contrast, when Amazon saves your login info for you, and makes recommendations based on your past purchases, that’s a first-party cookie. And yet there’s a successional gap.

Marketing 323

Marketing Information Consumer Reference 323

Retail TouchPoints

JUNE 27, 2022

In 2022, businesses with brick-and-mortar channels should be looking to invest in their frontline talent: the influential in-store sales associates who advise, educate and delight every customer who walks in the door. Still, these influencer recommendations do not come cheap. How In-Store Influencers Can Increase Employee Retention.

Retail 273

Retail Recommendation Games Consumer 273

Retail TouchPoints

NOVEMBER 22, 2022

While conversational commerce isn’t brand new, it’s becoming a necessity in the retail space as consumers increasingly interact within digital channels and more and more brands are fighting for their attention. In fact, 62% of consumers now prefer to engage with brands on digital channels. What is Conversational Commerce?

Payment Services 230

Payment Services Live Chat Payments Retail 230

Retail TouchPoints

JANUARY 19, 2023

For brands considering livestreaming or just starting to dip their toes in the water, experts recommend answering three basic questions that will shape their live commerce strategies. During the sales period, 62 influencer and retailer-run livestream channels surpassed RMB 100 million ( $14.2 festival in 2022 for proof.

Social Media 284

Social Media X-cart Consumer Events 284

Kissmetrics

DECEMBER 9, 2020

Look at LinkedIn Recommendations. If you’re a freelancer or are building out the testimonial section for a “work with me” page, LinkedIn is a gold mine of great recommendations and glowing reviews. Of course, you can’t get reviews on your company profile, since recommendations are only available for individuals.

Customer 301

Customer Merchant Services Recommendation Channel 301

Kissmetrics

JANUARY 17, 2022

Most marketers use the strategy on multiple channels. Personalized marketing is also one of the best ways to engage customers between channels and send more relevant marketing messages. Product Recommendations. For example, a razor company might see you purchased a razor a few weeks ago and recommend a shaving cream.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

AUGUST 2, 2022

A recent survey found that 68% of consumers are willing to share information with brands they love in exchange for more personalized loyalty experiences and rewards. Which Channels Work Best for Zero-Party Marketing? There are several channels where consumers have been open to providing more data. Google’s shifting approach).

Clothing 240

Clothing Fashion Channel Information 240

Retail TouchPoints

JULY 30, 2020

However, uncertainty regarding school openings and remote learning practices is impacting what households are spending thus far, according to the NRF survey. Results from two separate surveys, each collecting feedback from 1,000+ U.S. College students and their families are set to spend an average of $1,059.20

Merchant Services 260

Merchant Services Apparel Omnichannel Clothing 260

Retail TouchPoints

OCTOBER 31, 2023

Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. That’s one reason that associates prize schedule flexibility: those citing the lack of it as a reason they consider leaving their employer is up 14% from 2022.

Omnichannel 274

Omnichannel Consumer Management Technology 274

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. 5G can Drive Consumer Engagement.

Payment Services 261

Payment Services Small Business Retail Retail Customer Experience 261

Retail TouchPoints

SEPTEMBER 28, 2021

“In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data. If you’re going to ask for their email address, explain what they get in exchange, such as better offers and more targeted ads and recommendations.

Consumer 271

Consumer Customer Experience eCommerce Technology 271

Retail TouchPoints

MAY 3, 2023

Results from Retail TouchPoints’ most recent Store Design and Experience Survey reaffirm this shift: while a little more than one-third of respondents ( 36% ) named sustainability as a priority in our 2022 survey, nearly twice as many executives ( 68% ) identified its importance this year.

Beauty and Health 304

Beauty and Health Document Consumer Operations 304

GetElastic

MAY 31, 2019

When a friend recommends that I try a restaurant, retailer, or service, I take that suggestion more seriously. And since that influencer looks so much like a friend, you might be inclined to give their recommendations more weight. In exchange, influencers promote those products on their social media channels. Absolutely.

Social Media 163

Social Media Marketing Recommendation Clothing 163