Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 241

Customer Loyalty Customer Retail Shipping Costs 241

Smile.io

JULY 2, 2020

What would your business strategy look like if you didn't have access to any sort of customer data? In short, without understanding your user's key data touchpoints such as demographics, preferences, lifestyles, purchase behaviors, among other things, your brand would be lost in a sea of sameness.

Customer Data 46

Customer Data Live Chat Customer Merchant Services 46

Retail TouchPoints

DECEMBER 23, 2022

During challenging economic times, retailers’ natural inclination is to slash prices; however, brands must fight the urge to use discounting as a customer acquisition, conversion and retention strategy, which decreases margins in the process.

eCommerce 258

eCommerce Shipping Costs Retail Recommendation 258

Retail TouchPoints

JULY 24, 2023

Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more. To determine which method will work best for each consumer, retailers must pay close attention to customer data. Yet subject lines are just the beginning.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

FEBRUARY 23, 2023

Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on customer experience, according to a survey by RedPoint Global. They’re going to be more comfortable if they’re getting precise answers [from chatbots].

Retail 277

Retail Technology Customer Experience Consumer 277

Kissmetrics

JANUARY 17, 2022

Segmentation helps brands to understand their customers better and target their products accordingly. You can implement email segmentation by analyzing the customer data and behavior over various channels to deliver the content and style most valuable to your buyers/prospects. Product Recommendations. Dynamic Websites.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Kissmetrics

MARCH 5, 2021

Databox pulls your data into one cohesive place so you can track performance and see real-time insights. If you’re interested in taking a deeper dive into your KPI benchmarks and building your own custom data dashboard, then Databox is a great choice. Survey Monkey. Are you just getting into the survey creation game?

Marketing 287

Marketing Multi-channel Social Media Channel 287

Optimizely

JULY 11, 2019

You can actually equip your customer service team with the data they need to upsell products and make personalized product recommendations during the customer service process. Here’s how to transform your customer service team from a team that reacts to problems to a team that drives real value for your brand.

Customer 150

Customer Shipping Costs Recommendation Customer Experience 150

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce uses a mix of human agents and AI-driven messaging so buyers can ask detailed questions, request personalized product recommendations and make purchase decisions right from their mobile devices. As a result, it empowers customers to make quicker and more efficient purchases. Consideration.

Payment Services 258

Payment Services Live Chat Payments Retail 258

RTP blog

JUNE 10, 2019

Additionally, according to the SDL Global CX Wake Up Call report, 73% of consumers satisfied by the customer experience will recommend a brand to others. Knowing where a retailer stands with its customers has never been more important.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 316

Customer Loyalty Customer Consumer Gifts 316

Retail TouchPoints

SEPTEMBER 28, 2021

“In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data. If you’re going to ask for their email address, explain what they get in exchange, such as better offers and more targeted ads and recommendations.

Consumer 278

Consumer Customer Experience eCommerce Technology 278

Wiser

AUGUST 28, 2023

Listen to what your customers are saying about your products – which items do they love, and which ones do they believe need improvements? Utilizing social media, customer surveys, and review platforms can facilitate the collection of this feedback. Are there any products they’d love to see in your assortment?

Retail 146

Retail Fashion Information Customer Data 146

Inflow Insights

OCTOBER 4, 2021

With the reduced data, Facebook is having a hard time finding “similar” people to create these audiences. 7 Recommendations for Facebook Ads Post-iOS 14. Unfortunately, in this new age, more campaigns don’t mean more data. Instead, we recommend scaling down your strategy by running fewer campaigns and combining your ad sets.

eCommerce 112

eCommerce Recommendation Social Media Events 112

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences.

Customer 239

Customer Retail Information Consumer 239

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. It’s the data we don’t understand that will hurt us ,” said Brown.

Supplies 260

Supplies Retail Customer Data Technology 260

Retail TouchPoints

FEBRUARY 18, 2021

consumer health concerns still loom, according to survey data from Shopkick. Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors.

Retail 311

Retail Beauty and Health Books Omnichannel 311

Sailthru

JUNE 1, 2023

Designed as an always-on experience with continuous promotion across the brand’s website, the food finder tool collects data about the pet’s age, build, size, and health conditions to auto-generate the right food products for each pet owner. Once customers share their data, Sailthru Experiences populates in your Sailthru user profiles.

Travel 78

Travel Customer Retention Demo Recommendation 78

Retail TouchPoints

FEBRUARY 23, 2022

Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences. But what if associates had the power to send last-minute product recommendations before bringing an order out?

Fulfillment 297

Fulfillment Vend Operations Technology 297

Kissmetrics

FEBRUARY 9, 2021

Qualitative metrics measure customer experience quality on your site and include recommendations, satisfaction, and ratings. Website forms are a common way for customers to contact you, sign up for information or special offers, and ask for quotes or specifications on a particular product.

Information 304

Information Social Media Other Customer 304

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 98

POS Payment Services Payments Omnichannel 98

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Kissmetrics

SEPTEMBER 14, 2020

Just like Amazon, when users start using Google Shopping for purchases, they’ll begin seeing personalized recommendations across platforms. That last one is optional, but Google recommends running promotions to attract more customers. Google recommends you don’t ship anything until the status changes to “Pending Shipment.”

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

Optimizely

MARCH 2, 2017

Ability to recommend relevant subscriptions to current per-purchase customers. The flip-side also becomes possible when bigger brands know what boxes their per-purchase customers have subscribed to. How can larger retailers benefit from the subscription model in ways that subscription-only retailers can’t?

Subscription 199

Subscription Retail Recommendation Customer 199

lateshipment

NOVEMBER 26, 2023

Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated. Such customers don’t just keep shopping with you but will recommend your brand to others and are also willing to pay more. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Optimizely

JUNE 10, 2020

And consumers are looking for loyalty programs — according to Yotpo , 90% of shoppers surveyed would join loyalty programs from their favorite brands. The more data, the more personalized the experience for your customers. Surface product recommendations to your shoppers where they are and make sure they are relevant.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

RetailMinded

JUNE 3, 2023

For one, retail theft and other security issues can damage your brand reputation and lead to significant financial losses. The National Retail Federation’s (NRF) annual survey, for instance, revealed retail shrink or merchandise losses reached USD$ 94.5 billion in 2021.

Retail 98

Retail Article Other Customer Data 98

Sailthru

NOVEMBER 25, 2019

A RetailMeNot survey found that 70% of shoppers were already buying holiday gifts on Prime Day – in July. For one, ecommerce giants like Amazon have trained customers to expect fast (and free) shipping and personalization. Here are some effective personalization strategies to implement this holiday season: Revamp Your Recommendations.

Gifts 78

Gifts Recommendation Shopping Carts Social Media 78

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. An earlier start – no fewer than four separate surveys (by LTK **, Radial , Bazaarvoice * and Celigo +) all found that shoppers are planning on starting their gift buying before Black Friday and Cyber Monday.

Technology 98

Technology POS Retail Gifts 98

UpSellIt

MAY 21, 2020

As with most things in ecommerce, personalization starts with data. Every user on your site generates customer data; you can use this data to create a unique experience catered toward each individual shopper. Two of the most effective types of dynamic content are Cart Rebuilders and Product Recommendations.

Shipping Costs 146

Shipping Costs Recommendation Shipping Information 146

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. It provides customers with rewards for repeat purchases, which can help increase their attachment to your brand. For example, their preferences, behavior, and purchase history.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

RTP blog

SEPTEMBER 17, 2018

According to a recent survey, 91% of consumers are more likely to shop with brands that recognized and provide personalized offers and recommendations. In order for brands to circumvent customer loyalty program desertion, they need to focus on creating a personalized and relevant experience for their customers.

Customer Loyalty 150

Customer Loyalty Customer Customer Data Marketing 150

ESW

MAY 17, 2023

B2B buyers want the same benefits offered by a streamlined checkout process, a wide range of payment options , personalised product recommendations, helpful product information and clear delivery timelines and tracking information. Building an online shopping channel for their corporate customers delivers an experience that drives sales.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

GetElastic

SEPTEMBER 2, 2021

I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned. Recommended Action: Account managers likely have a list of repeatable tasks the eCommerce and marketing automation teams can use to design more self-service buyer experiences.

B2B 141

B2B Management eCommerce B2C 141

Pivotree Blog

OCTOBER 17, 2022

Hopefully, you saw our first article, 8 Ways to Build Trust in the Customer Journey. (If If you haven’t had a chance, we recommend going back to read it.). When you help your customers easily find what they need, you save them time. When you present them with personalized recommendations, they learn to trust. .

Channel 98

Channel Customer eCommerce SEO 98

Ecommerce Platforms

JANUARY 27, 2023

On top of that, live chat software usually makes it easy for customer support agents to send links to help articles or product recommendations. All these features better enable you to provide quick but effective customer support while freeing up your agent's time to focus on more complex customer support queries.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104