Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 272

Supplies Customer Experience Technology Omnichannel 272

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. Clearly, online channels are no longer just a nice-to-have — they’re a necessity in our always-on world. In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8 trillion in 2018.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Retail TouchPoints

DECEMBER 3, 2020

Walgreens has launched its own advertising offering, dubbed Walgreens Advertising Group (wag). It’s designed to help brands maximize ROI through data-led execution and optimization on Walgreens-owned platforms and through other external brand-safe channels. .

Channel 153

Channel Technology Customer Experience Consumer 153

365 Retail

JUNE 7, 2023

With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences. reach more consumers, while enriching advertising campaigns through insights on cross-channel behaviour, data science scores, and content affinities.

Customer Experience 73

Customer Experience Customer Customer Data Customer Loyalty 73

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Today, “endless aisles” and “long tails” are being grouped together with “curation” and “curation at scale” as if these trendy buzzwords don’t contradict. million SKUs.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Kibo

OCTOBER 27, 2020

Over the years, small and mid-sized retailers have made great strides competing against ecommerce behemoths by implementing strategies that have allowed them to offer the same customer experience and fast delivery as the Amazons and Walmarts of the world. Retailers now realize customer experience is a fulfillment and delivery story.

Customer Experience 118

Customer Experience Management Customer Fulfillment 118

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. We admire H&M Group’s commitment to innovation and are excited to move forward in our journey together.”.

Customer Experience 264

Customer Experience Omnichannel Supplies Events 264

365 Retail

JUNE 28, 2022

Consumer touchpoints are growing exponentially, making media activation more complicated as shoppers flutter across thousands of channels and apps, making the possible combinations infinite. It means simplifying the customer experience, telling brand stories effectively and evaluating performance more accurately.

Channel 98

Channel Multi-channel Marketing Retail 98

Retail TouchPoints

FEBRUARY 14, 2023

UK-based digital retailer Very has partnered with AI-powered product search and discovery platform Constructor to transform its product discovery experience across online and mobile channels. Very offers products across fashion, tech, homeware, toys, sports equipment and other categories from more than 2,000 brands.

Toys 245

Toys Fashion Customer Experience Channel 245

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer 247

Customer Banking Customer Experience Social Media 247

Retail TouchPoints

AUGUST 29, 2023

Create seamless experiences: Personalizing an end-to-end customer experience requires orchestration across channels, so personalization and omnichannel journeys are inextricably linked. Personalization doesn’t work if, for example, you know the customer deeply on the app but they’re a stranger if they call for support.

Multi-channel 246

Multi-channel Retail Customer Experience Customer Data 246

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 260

Supplies Arts Customer Loyalty Fulfillment 260

Retail TouchPoints

MARCH 14, 2024

The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group.

Retail 310

Retail Omnichannel Consumer Channel 310

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

365 Retail

NOVEMBER 28, 2022

On the one hand, operational changes and on the other hand, changes linked to the user experience. If experience has become an integral part of brand strategy, it is because brands are more customer-focused than ever. Retail formats in an omnichannel context ensure a seamless experience . What lessons can be learned?

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

MARCH 17, 2023

Balireddi joins Glossier as Chief Commercial Officer after holding senior leadership roles at Chanel and The Boston Consulting Group. In her new role she will be responsible for strategically driving Glossier’s global business across all channels of distribution, including ecommerce, retail and wholesale.

Marketing 263

Marketing Omnichannel Social Media Customer Experience 263

Retail TouchPoints

FEBRUARY 9, 2024

Criminal groups — especially those involved in ORC — know that targeting smaller, more vulnerable businesses can be more lucrative than targeting larger, better-prepared stores. That might include customers loitering in high-value areas or behaving aggressively (or in a manner intended to distract store employees).

Small Business Retail 275

Small Business Retail Retail Jewelry Customer Experience 275

Retail TouchPoints

JANUARY 2, 2024

On the heels of its 40th anniversary, Mango Fashion Group has revealed plans to open 500 new stores in key markets, including Canada, France, the UK and U.S., In 2022, 36% of its business came from online channels. through 2026. India, Italy and Spain are the other store “homes” planned for the coming years.

Fashion 260

Fashion Events eCommerce Channel 260

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Tablets that allow customers to look for specific products in your store.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

Retail TouchPoints

APRIL 5, 2024

“We know the LEGO System in Play is enjoyed by neurodivergent fans of all ages and we want to support, inspire and celebrate their creativity,” said Colette Burke, Chief Commercial Officer at Lego Group in a statement. “We

Channel 264

Channel Technology Retail Other 264

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

JUNE 2, 2023

The retailer serves a young, digitally savvy customer with no time for delays, and offers a massive selection of merchandise that needs to keep up with shifting pop culture trends. The retailer has been working with Manhattan for over a decade to help it keep up with its customers’ needs. For our customers it’s all about breadth.”

Management 278

Management POS Shipping Costs Supplies 278

Retail TouchPoints

AUGUST 23, 2023

Brands that stay nimble and ready to adapt to changing consumer habits and expectations have an advantage in earning customer loyalty. Brands can cultivate consumer devotion by offering a mix of emotional and rational benefits and a personalized customer experience that is seamlessly efficient and enjoyable across all channels.

Travel 239

Travel Clothing Technology Customer Loyalty 239

Retail TouchPoints

JANUARY 29, 2024

Marketplaces are still seen primarily as customer acquisition vehicles, with the largest group of retailers ( 71% ) saying access to a wider customer base was a key benefit of marketplace selling. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

Retail TouchPoints

NOVEMBER 20, 2023

The luxury fashion house is partnering with EON , a company specializing in Digital ID technology, to embed a custom-produced song by Archive, a London-based trip-hop group, into items from the collection.

Arts 264

Arts Fashion Channel Technology 264

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

Retail TouchPoints

JULY 24, 2023

According to The Small Business Blog , emails are an effective marketing channel because most U.S. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6% This channel is tried and true, but retailers must take a creative and personalized approach to stand out.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Sailthru

SEPTEMBER 25, 2019

TechStyle Fashion Group and General Assembly are drastically different companies that use email marketing in different ways. Because email is such a crucial channel — every dollar spent sees an ROI of $38, according to the Data & Marketing Association — MediaPost launched the EIS Awards last year to recognize the best of the best.

Fashion 87

Fashion Subscription Improvements Customer Experience 87

Kissmetrics

JANUARY 26, 2021

Once solely a tool for dedicated gamers, it is now a popular base for a diverse range of groups, including influencers and hobbyists. As the founders themselves say, Discord is used by various groups, including study groups, art communities, and hikers. You’ll find this feature in the voice channel. Rule screening.

Channel 316

Channel Games Download Social Media 316

365 Retail

JUNE 22, 2021

The ‘Superdrug Store Insider’ service is now available to all Superdrug.com customers and will connect online users to Superdrug store colleagues for support and recommendation when buying fragrance and makeup – two categories where browsing and recommendation are key to customer experience.

Beauty and Health 52

Beauty and Health Customer Experience Customer Recommendation 52

Retail TouchPoints

AUGUST 2, 2023

Three companies in the space — intimates brand ThirdLove , Shopify aggregator Win Brands Group and apparel brand U.S. There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.”

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

JANUARY 18, 2023

Seeking to advance its Revolutionize Luxury Experiences initiative, Neiman Marcus Group has named executives to fill two new high-level positions: Chief Brand Officer and Chief Retail Officer. He knows our customer and how to create a platform for loyal engagement across channels.”.

Food and Beverages 289

Food and Beverages Retail Channel Technology 289

lateshipment

SEPTEMBER 12, 2023

Back in the 1980s, a large group of suburban tourists would often hit Philadelphia to do their shopping on the Friday after Thanksgiving and go to an Annual Navy Football match the next day. Retailers soon utilized this unique opportunity and started giving additional discounts to keep customers coming.

Social Media 130

Social Media Multi-channel eCommerce Events 130

Retail TouchPoints

MAY 18, 2023

Consumers can now browse and buy Touchland sanitizer across multiple channels, including the brand’s DTC ecommerce site, marketplaces like Faire and even on the shelves of big-name retailers like Ulta , Target and Sephora. and ultimately scale our marketing efforts for specific channels and locations.”

POS 277

POS Channel B2C Social Media 277

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience. 1, reporting to van Raemdonck.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147