Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 213

eCommerce Order Fulfillment Fulfillment Multi-channel 213

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Evaluate your customer relationships. This reorganization around proprietary data is what has led us to today’s retail media boom. Identify talent gaps.

Retail 262

Retail Multi-channel Omnichannel Technology 262

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And how are companies using AI classification to revolutionize the customer experience?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

JANUARY 23, 2024

And after three years of pandemic aftershocks, industry experts confirmed what everyone in attendance felt (especially in their aching feet): the Big Show is officially back. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 247

ACH Multi-channel Technology Customer Retention 247

365 Retail

NOVEMBER 28, 2022

On the one hand, operational changes and on the other hand, changes linked to the user experience. If experience has become an integral part of brand strategy, it is because brands are more customer-focused than ever. Bands are looking at ways to add value to the customer’s journey within their spheres. .

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

JULY 27, 2022

Spoiled for choice, customers are so used to consuming content and making purchases across different channels that legacy retailers are struggling to define agile and modern digital strategies to bring added value and build brand loyalty. Provide smooth and efficient customer experiences.

Payment Services 248

Payment Services Shipping Costs Omnichannel Fulfillment 248

Algopix

APRIL 14, 2024

As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future. Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies. LinkedIn 2.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 271

Social Media Multi-channel Customer Loyalty Shopify 271

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. Doing this will drive customer loyalty and in turn increase geo-expansion and revenue.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

NOVEMBER 10, 2022

RTP: Sephora is known for having a rich customer experience. Beauty Insider members can save the recommendations they receive [during these sessions] to their loyalty program account, which then makes for a better customer experience in the future. The combination of all of these is how we’re trying to deliver value.

Consumer 220

Consumer Gifts Events Customer Experience 220

ESW

AUGUST 29, 2023

Expanding DTC channels to global markets involves many complex and moving parts. Since 2019, ESW and SalesForce Commerce Cloud (SFCC) have worked together to propel the world’s best-loved brands into new markets with industry-leading solutions that grow business and create exceptional customer experiences.

B2C 78

B2C Payment Services Multi-channel Payments 78

Retail TouchPoints

JULY 13, 2023

Compliance has an image problem — it’s seen as boring, complicated and only relevant to legal experts steeped in industry jargon like KYC, AML and PCI DSS. Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services.

Merchant Services 230

Merchant Services Payment Services Payments Banking 230

Retail TouchPoints

JULY 28, 2023

“To succeed in this market, retailers and brands should not overgeneralize when it comes to examining the drivers of consumer behavior,” said Jill Standish, Senior Managing Director and Global Lead for Accenture’s Retail industry practice in a statement. The survey uncovered three core themes and takeaways: 1.

Consumer 223

Consumer Leisure Multi-channel Retail 223

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Multi-variate testing.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Kissmetrics

AUGUST 25, 2020

But year after year, global ad spend across every major PPC channel is growing even higher. Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform. They focus on the right PPC channels. There’s no right or wrong marketing channel.

PPC 279

PPC Multi-channel Social Media B2C 279

GetElastic

AUGUST 10, 2021

To scale and stay competitive, companies need to ensure they’re meeting customers where they are, on the devices they use, and are delivering consistent messaging. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels.

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Retail TouchPoints

NOVEMBER 30, 2021

Done right, these programs reach customers intelligently and authentically — within the normal flow of their online shopping — surfacing the right offer (e.g. for a store the customer is actually interested in, not by random email blasts), at the right time (e.g. when the customer is actually shopping a given store).

Social Media 229

Social Media Marketing Customer Recommendation 229

Retail TouchPoints

OCTOBER 5, 2023

The biggest store brands are worth billions of dollars, and in the post-pandemic era the industry is setting all-time sales records. But if the chain fails to follow up by re-envisioning and reinvesting in its shopping experience, this “new direction” could fall flat on its face due to misalignment. Alas, not quite yet.

Retail 238

Retail Specialty Retailers Multi-channel Consumer Electronics 238

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Retailers also need to focus on how AI/machine learning and social commerce are impacting customer acquisition and retention.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

GetElastic

APRIL 24, 2019

Customer experience, platform models, digital noise, oh my! Hopefully the first step you took was registering to join the smart people of the B2B industry at B2B Online 2019 in Chicago, April 29 to May 1. Day 1 – Keynote Panel Discussion: Designing A More Customer Centric and Agile Digital Organization.

B2B 135

B2B Multi-channel Multichannel Customer Experience 135

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. At the same time, emails can also get overwhelming for customers. Both Omnisend and Dotdigital are great in this area, although Omnisend scores higher points for the Ecommerce industry.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Retail TouchPoints

MAY 6, 2024

In many ways, Minkoff has become known in the industry as a changemaker and boundary-breaker. Her brother and co-founder Uri Minkoff helped bring the brand’s Store of the Future to life, which was a critical juncture for the entire retail industry. As Co-founder and face of her namesake brand, she has plenty of opportunities to do it.

Social Media 147

Social Media Books Fashion Consumer 147

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

Ecommerce Platforms

OCTOBER 4, 2022

There are over 20 themes to choose from, inspired by various industries. You can choose fonts, change your website’s color scheme, add content, customize images, and more. For instance, You can add and move products in bulk to publish to multiple sales channels. Sales Channel Management. Client Management. Dropshipping.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

SellBrite

APRIL 10, 2019

As part of GoDaddy, Sellbrite will continue to support our existing customers and channel integrations, as well as the broader SMB market. We’ve never wavered from our focus on small businesses and have always made our product and customer experience our #1 priority. What does this mean for customers?

Small Business Retail 120

Small Business Retail Multi-channel Channel Customer 120

GetElastic

MAY 4, 2022

Both major and up and coming brands are adopting its approach and architecture to transform the customer experience at speeds faster than ever expected. Today’s customer demands it. Think of businesses with instances of “multis” – multi brands, multi geographies, multi channels, or multi catalogs.

Multi-channel 78

Multi-channel Payment Services Payments Games 78

GetElastic

APRIL 3, 2023

Our team was thrilled to attend once again in Las Vegas this year- meeting partners, prospects, and clients to talk about the state of the retail industry and discuss their digital vision and initiatives for the upcoming year. What does a unified customer experience look like? We handle the hosting, management and monitoring.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

GetElastic

SEPTEMBER 26, 2019

After extensive research and interviews, the team at Get Elastic is presenting a list of 30 industry movers and shakers in B2B ecommerce. He’s a frequent speaker at industry events around the globe, and the author of Billion Dollar B2B Ecommerce. We’re following them and we think you should be too. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Ecommerce Platforms

JUNE 1, 2021

Today, we’re going to be looking at one of the most popular functions for customer experience: live chat. More than 41% of customers now expect to see live chat on a website. With the right live chat solution, you can communicate with your customers while they’re interacting with your business through Shopify. Best for ?.

Live Chat 197

Live Chat Shopify Multi-channel Omnichannel 197

365 Retail

FEBRUARY 23, 2022

In fact, the value of the subscription box market has more than doubled in size since Royal Mail’s last report on the industry, thanks in part to the Covid-19 pandemic and the more general acceleration in online retail growth. Last year’s COP 26 furthered many eco-focused initiatives in the retail industry. billion by 2025.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Give customers a better experience with an Omnichannnel approach.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

OrderDynamics

SEPTEMBER 21, 2017

By now, all retailers know that Multi-Vendor Unified Commerce systems are a necessity in modern retail. Customers expect to shop across channels without a hassle. They want the experience to be smooth, and they want their purchase ready for them to pickup within a few hours, or delivered quickly, at THEIR convenience.

Payment Services 57

Payment Services Multi-channel Payments Channel 57

GetElastic

OCTOBER 18, 2021

Then came the “delivery marketplaces” like Uber Eats and Grub Hub which expanded the opportunity to digitally order your dinner and providing more local restaurants a channel to sell online. Buying behavior has shifted and we the buyer are expecting better, multi-channel experiences. Building a marketplace of you own?

Multi-channel 78

Multi-channel Channel Shipping Costs Mobile 78

GetElastic

DECEMBER 20, 2021

Depending on your needs, we offer two commerce platforms, Elastic Path Commerce offers self-hosted headless commerce purpose-built for telecommunications, utilities, and regulated goods industries where brands require total control of your data, and infrastructure is paramount. Learn more here. Are There Other Search Solutions?

Telecommunications 148

Telecommunications Multi-channel Recommendation eCommerce 148