Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 267

Technology Customer Loyalty Omnichannel Consumer 267

Retail TouchPoints

JULY 14, 2023

The AI industry continues to evolve rapidly with the introduction of ChatGPT, Google Bard, Bing Chat and Jasper, to name a few. This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences.

eCommerce 225

eCommerce Order Fulfillment Fulfillment Multi-channel 225

Korona

SEPTEMBER 29, 2022

According to many metrics, the convenience store industry has seen significant growth in the last couple years. Nonetheless, an increase of consumer products and evolving shopper behavioral patterns has shown that customers are eager to buy the products they want from the stores they prefer. Keep All Of Your Sales Channels Accurate.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. Augmented by Personalized Digital Engagement: After retailers generate a new lead, they have an opportunity to build a customer profile.

Retail 288

Retail Omnichannel Social Media Consumer 288

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Retail media has taken the global industry by storm, and for a good reason.

Customer 223

Customer Channel Technology Improvements 223

retailnext

AUGUST 15, 2019

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Offering excellent delivery services is a great way to capitalize on and win customer orders, and ultimately encourage customers to return to your site or store. Offer rewarding loyalty programs.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

JULY 26, 2022

In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 298

Shipping Costs Gifts Fulfillment Consumer 298

Retail TouchPoints

JUNE 22, 2023

The brand uses a combination of Facebook, Instagram, YouTube, TikTok and even other channels, and adjusts its approach based on its goals and changing consumer behaviors. “In In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained.

Customer 273

Customer Clothing Consumer Fashion 273

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. And it’s these capabilities that Nordstrom, and other industry leading retailers, will continue to double down on to meet consumers’ rising expectations.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

365 Retail

DECEMBER 12, 2023

The world of retail has undergone significant changes in recent years, and the impact is being felt across the industry. On top of that, customers are demanding greater privacy and control of their data. Amperity enables us to create unified customer profiles and actionable insights we need to scale. The old ways are changing.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

GetElastic

AUGUST 18, 2021

Rather than simply comparing product offerings and services across businesses in an industry, consumers are increasingly comparing the digital experiences they have had and have come to expect. Google recently partnered with The Boston Consulting Group (BCG) to research how mobile has been impacting B2B customers and organizations.

B2B 145

B2B eCommerce Payment Services Marketing 145

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Not anymore. billion by 2028.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Omnisend

FEBRUARY 9, 2023

In our BFCM 2022 report, we found that the volatility in ads had encouraged brands to rely more heavily on owned channels like email and SMS, and that these channels were more effective than ever. It’s not only the most popular channel, it’s also the most effective, generating an average ROI of $40 for every $1 invested.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. Lesson 1: Embrace all the senses to bring your brand to life. We display culinary-themed T-shirt designs,” he explained.

Retail 259

Retail Social Media Customer Loyalty Travel 259

ESW

JUNE 6, 2023

Much like omnichannel capabilities give shoppers agency over their experience, when brands offer multiple ecommerce payment options, they remove barriers to purchase and empower the customer. Brands and ecommerce businesses achieve a positive impact on conversion rates, cart abandonment, customer loyalty and international sales.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 144

Consumer Payment Services Fulfillment Multi-channel 144

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. But omnichannel demand has changed the game.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Retail TouchPoints

APRIL 19, 2022

It was a very personal experience, these one-to-one connections, and the ability to make an appointment if a customer is not comfortable coming in when it’s busy. We’re still promoting it because it was such a great experience for the customer. RTP: What omnichannel elements is J.Jill incorporating to serve this customer?

Omnichannel 254

Omnichannel Apparel Clothing Customer 254

Kissmetrics

JANUARY 17, 2022

Most marketers use the strategy on multiple channels. The point of personalized marketing is to understand your customers more and how they like to communicate so you can better engage them in the busy online world. Keep in mind that different approaches might be more effective based on your audience, industry, and business model.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retalon

NOVEMBER 11, 2021

Why does IT spending in the retail industry matter? The retail industry has changed. What is the average IT spending in the retail industry? Of course, the current global pandemic accelerated the adoption of digital transformation within the retail industry and forced retailers to pivot or be left behind.

Shipping Costs 41

Shipping Costs Order Fulfillment Retail Fulfillment 41

Retail TouchPoints

NOVEMBER 18, 2020

There are several ways brands can keep their loyal customers coming back, including exceptional service and loyalty and rewards programs. But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior.

Customer Retention 258

Customer Retention Information Customer Loyalty Mobile 258

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. How to Get the Most Value From Your Loyalty Program This Season.

Payments 242

Payments Payment Services Customer Experience Social Media 242

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

FEBRUARY 18, 2021

“There are some business types — for example large grocery or big box stores — where appointments may not be a requirement in the future,” said Cimarron Buser, President and CEO of the Appointment Scheduling & Booking Industry Association (ASBIA) in an interview with Retail TouchPoints.

Retail 301

Retail Beauty and Health Books Omnichannel 301

GetElastic

APRIL 2, 2019

Bundling builds customer loyalty. Bundling rewards customers for their purchases and makes them feel like they are getting a deal. It can also reduce customer churn. This allows to create added value for the customers and drive ARPU growth while creating superior customer experience. Omnichannel journeys.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Smile.io

JULY 25, 2023

Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events. Take some inspiration from two brands that are effectively connecting their online and IRL loyalty programs.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Ecommerce Platforms

OCTOBER 4, 2022

There are over 20 themes to choose from, inspired by various industries. You can choose fonts, change your website’s color scheme, add content, customize images, and more. For instance, You can add and move products in bulk to publish to multiple sales channels. Sales Channel Management. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

OrderDynamics

FEBRUARY 21, 2018

Are Retail Executives out of Omni-Channel Touch? First of all retail executives, let’s get the definition of omni-channel retail out of the way. Omni-channel retail is a seamless shopping experience offered to customers who shop across different retail channels. OrderDynamics Omni-1000 Research. of US, 23.5%

Channel 50

Channel Retail Definition Technology 50

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. Lockdown Could Bring Lasting Effects On Brand Loyalty. For example, McKinsey & Company’s latest U.S.

Consumer 288

Consumer Retail Merchant Services Document 288

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

BigCommerce

AUGUST 17, 2018

We’re on a mission to provide businesses like yours marketing and sales tips, tricks and industry leading knowledge to build the next house-hold name brand. How Modern Consumers Shop Across Channels. Consumers shop on their own time, in their preferred channels and compare across stores and prices. Don’t miss a post.

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

Smile.io

FEBRUARY 2, 2024

  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size. 

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Kibo

NOVEMBER 23, 2020

As Kibo Commerce President and Chief Commerce Officer Meyar Sheik notes, today’s shoppers expect a consistent personalized shopping experience, and have little tolerance for siloed channels or touch points. But our omnichannel world has made it more complicated to deliver consistent and seamless customer experiences.

Customer Loyalty 62

Customer Loyalty Omnichannel Supplies Customer Experience 62

365 Retail

FEBRUARY 18, 2022

For example, Tesco and Morrisons began offering Christmas food subscription boxes to their customers in 2020. If your organisation hasn’t yet made subscription boxes part of their omnichannel retail strategy, it’s time to do so. stop, emerging purchasing channel? Hello again, and again and again. billion by 2025.

Subscription 52

Subscription Gifts Beauty and Health Payment Services 52