365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. . We’ve seen proof of this within retail.

Customer Loyalty 80

Customer Loyalty Customer Games Multichannel 80

Wiser

FEBRUARY 29, 2024

One crucial theme addressed during a recent Customer Panel hosted by Wiser Solutions concerned the deficit of labor resources within the retail sector. As detailed by industry experts at the panel, the impact of staffing shortages extends beyond the bottom line.

Operations 78

Operations Consumer Management Customer Loyalty 78

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

Smile.io

OCTOBER 6, 2023

The electronics industry is only getting bigger. Billion (USD) in 2022. ” With this growth and increasing competition, loyalty is essential for retaining customers and acquiring new ones to stay ahead of your competitors. Flare Audio’s dB Points Every top loyalty program should have a well-branded explainer page.

Electronics 62

Electronics Social Media Accessories Customer Loyalty 62

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These three things alone make loyalty and the beauty industry an essential combination.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

365 Retail

MAY 22, 2023

It’s extending its influence far and wide across various sectors, with the retail industry being one of its prominent benefactors. This system tracks the provenance of diamonds, from the mine to the jewellery store, assuring customers of the diamond’s authenticity and ethically sound sourcing.

Payment Services 52

Payment Services Cryptocurrencies Retail Customer Loyalty 52

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 234

Customer Multi-channel Channel Customer Experience 234

Retail TouchPoints

FEBRUARY 16, 2024

A I – P o w e r e d C h a t b o t s Chatbots empower businesses to provide highly personalized digital experiences to their customers. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 243

Customer Experience Payment Services Improvements Customer 243

Retail TouchPoints

JANUARY 23, 2023

While companies currently interact with customers via multiple channels — mobile devices, desktop computers, email, social media and chatbots — leveraging the metaverse helps companies create immersive and interactive retail experiences for customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

Korona

SEPTEMBER 29, 2022

According to many metrics, the convenience store industry has seen significant growth in the last couple years. Nonetheless, an increase of consumer products and evolving shopper behavioral patterns has shown that customers are eager to buy the products they want from the stores they prefer. Keep All Of Your Sales Channels Accurate.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

Retail TouchPoints

NOVEMBER 14, 2022

This sharp increase is attributed to surging demand for AI-powered retail solutions as the industry continues to undergo digital transformation. Competitive pricing is a key strategy to build customer loyalty and increase sales. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 309

Customer Loyalty Operations Improvements Customer Experience 309

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site. RTP: What about owned channels? per visit. Why the shift?

Merchant Services 206

Merchant Services eCommerce Channel Mobile 206

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs.

Retail 279

Retail Customer Loyalty Games Reference 279

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 254

Social Media Multi-channel Customer Loyalty Shopify 254

Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 231

Technology Customer Loyalty Omnichannel Consumer 231

Retail TouchPoints

FEBRUARY 15, 2022

Even for an industry that has been characterized by change over the past two years, it feels like grocery — and especially digital grocery — is poised to experience upheaval in the coming 12 months. Trade spend is a quarter-trillion dollar industry and critical to profitability in grocery. Spencer Price is Co-founder and CEO of Halla.

Shipping Costs 302

Shipping Costs Payment Services Multi-channel Mobile Payments 302

retailnext

AUGUST 15, 2019

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Offering excellent delivery services is a great way to capitalize on and win customer orders, and ultimately encourage customers to return to your site or store.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

DECEMBER 13, 2023

With shoppers gravitating toward more sustainable beauty products, brands should consider offering options that best fit their customers’ needs. Sustainable beauty considers the environmental impact of the beauty industry and the health and well-being of both the individual and the planet. Additionally, glass is infinitely recyclable.

Beauty and Health 197

Beauty and Health Social Media Consumer Customer Loyalty 197

Retail TouchPoints

NOVEMBER 28, 2023

Siloing these objectives into separate media channels with competing budgets leaves value on the table and hurts overall results. Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel.

Retail 209

Retail Social Media Channel Consumer 209

Retail TouchPoints

SEPTEMBER 14, 2022

One could argue that few, if any industries have been impacted more by the pandemic, and now by inflation, more than retail. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

Retail 260

Retail Social Media Presentation Customer Loyalty 260

Retail TouchPoints

JANUARY 24, 2023

More brands are activating their first-party data beyond their owned and operated ad inventory on channels like connected TV, programmatic video and display, social, email and even direct mail, using in-store shopper and/or ecommerce transactional point-of-purchase data.

Social Media 219

Social Media Channel Customer Loyalty Banking 219

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Retail media has taken the global industry by storm, and for a good reason.

Customer 187

Customer Channel Technology Improvements 187

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 217

Consumer Customer Loyalty Customer Experience Recommendation 217

Retail TouchPoints

SEPTEMBER 18, 2023

Two key examples: Opening up its successful ecommerce platform to third-party sellers, and then taking the tech and infrastructure it had painstakingly developed for its own ecommerce operation and offering it to those sellers as a service.

Payment Services 312

Payment Services eCommerce Shipping Costs Multi-channel 312

Retail TouchPoints

JULY 14, 2023

The AI industry continues to evolve rapidly with the introduction of ChatGPT, Google Bard, Bing Chat and Jasper, to name a few. How to Inspire Customer Loyalty with an Assist from AI Brands can now replicate a positive in-store experience online, but the right AI products can equip them to level up when it comes to personalization.

eCommerce 189

eCommerce Order Fulfillment Fulfillment Multi-channel 189

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The retail industry is no exception to this trend. Generative AI also has huge potential to transform the customer service experience, and in turn drive customer loyalty.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

Retail TouchPoints

OCTOBER 29, 2021

As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications. This helped the ecommerce industry balloon to $3.3 trillion at the end of 2019.

Customer Loyalty 192

Customer Loyalty Recommendation Supplies POS 192

Dynamic Action

FEBRUARY 16, 2024

Implementing AI-driven solutions allows retailers to enhance brand reputation, increase customer loyalty, and drive practices that benefit both business and the environment. Moreover, the fashion industry is responsible for 92 million tonnes of waste in landfills every year.

Retail 62

Retail Customer Loyalty Technology Fashion 62

ESW

MARCH 20, 2024

Selling DTC perfume and fragrance is an effective way to delight current brand fans and also attract new customers by offering an accessible entry point to high-end or luxury brands. Fragrance is also a growing industry. So what happens to customer loyalty and satisfaction when brands don’t address complexity?

Payment Services 78

Payment Services Payments Customer Loyalty Shipping 78

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. However, D2C can be implemented across industries, from healthcare and medical devices to automotive and more.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

JULY 26, 2022

In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 268

Shipping Costs Gifts Fulfillment Consumer 268

OrderDynamics

APRIL 10, 2018

Advanced Omni-Channel: Hub and Spoke. Ok, you have your omni-channel retail systems running. But, you now need to think about more advanced omni-channel options – to make your retail business truly effective. Omni-Channel Alone Is Not A Panacea. We cannot just hope that omni-channel will miraculously save retail.

Channel 48

Channel Shipping Costs Shipping Order Fulfillment 48

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Smile.io

MARCH 8, 2024

There have been shopping channels since the 1980s, but then the internet came along, and ecommerce hasn’t slowed down since.  The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Not anymore. billion by 2028.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Omnisend

FEBRUARY 9, 2023

In our BFCM 2022 report, we found that the volatility in ads had encouraged brands to rely more heavily on owned channels like email and SMS, and that these channels were more effective than ever. It’s not only the most popular channel, it’s also the most effective, generating an average ROI of $40 for every $1 invested.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Retail TouchPoints

SEPTEMBER 29, 2022

But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. As such, navigating the path to sustainability means meeting consumer expectations and industry legislation. Kimberly Morgan is VP Sales and Global Partner Channel Lead at K3. A Starting Point.

Retail 321

Retail Fashion Supplies Apparel 321

Retalon

NOVEMBER 11, 2021

Why does IT spending in the retail industry matter? The retail industry has changed. What is the average IT spending in the retail industry? Of course, the current global pandemic accelerated the adoption of digital transformation within the retail industry and forced retailers to pivot or be left behind.

Shipping Costs 41

Shipping Costs Order Fulfillment Retail Fulfillment 41