Retail TouchPoints

DECEMBER 20, 2023

This isn’t the first time Rite Aid has received an FTC order to enhance its data security; it happened in 2010 , when the retailer had to pay $1 million to settle Department of Health and Human Services allegations that it failed to protect sensitive patient information.

Technology 244

Technology Information Consumer Other 244

Retail TouchPoints

APRIL 17, 2024

They do this by providing exhaustive product information, reducing the need to hop to external sites. By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing. It’s about understanding the nuances of user intent.

Social Media 272

Social Media B2C B2B Customer Data 272

Groove

APRIL 17, 2024

Marketing automation is a technology that has allowed companies to supercharge their marketing strategies without blowing up their budgets. Google Ads, meanwhile, has allowed companies to reach their target audiences like never before. And with the integration between Google Ads and Klaviyo, you can leverage the benefits of both.

Customer Data 396

Customer Data Improvements eCommerce Article 396

Retail TouchPoints

MAY 6, 2024

The company first filed for bankruptcy in 2002 , then again in 2017. The retailer’s website currently displays a message that it is being updated, with no further information provided. Over the past two decades the mall-based retailer has struggled to regain the popularity it enjoyed during its heyday in the late ’90s.

Fashion 225

Fashion Toys Operations Information 225

Retail TouchPoints

JANUARY 12, 2024

7-Eleven will acquire 204 Stripes convenience stores and Laredo Taco Company restaurants across West Texas, New Mexico and Oklahoma from Sunoco LP. will own and operate all Stripes and Laredo Taco Company locations across the U.S. No information on the purchase price was available. With this purchase, 7-Eleven Inc.

Operations 228

Operations Information Retail 228

Retail TouchPoints

APRIL 8, 2024

“Boisson’s Board of Directors has determined that entering into a restructuring process for the company to shift its operational focus is in the best interests of its creditors and other stakeholders,” Bodkins wrote. Detailed information about Boisson’s restructuring plans was not available at press time.

Fulfillment 256

Fulfillment Operations eCommerce Blog 256

Retail TouchPoints

APRIL 20, 2023

Amazon has launched the Anti-Counterfeiting Exchange (ACX), a collaborative platform that allows retailers to share information about confirmed counterfeiters in order to make it more difficult for them to move among different stores. Each retailer then makes its own independent decisions about whether and how to use the information in ACX.

Other 240

Other Retail Information Operations 240

Groove

MAY 19, 2023

Using Google Merchant Center, you can upload detailed information about your shoes, including titles, descriptions, prices, and images. This information is then displayed to potential customers across Google's platforms. For example, suppose you run a B2B company supplying laboratory equipment.

Merchant Services 370

Merchant Services eCommerce Shipping Costs Information 370

Retail TouchPoints

FEBRUARY 8, 2024

Kroger will be the first company to test out Intelligence Node ’s new digital shelf optimization solution as it seeks to enhance its online marketplace. The partners hope that clearer, more informative product listings will not only improve the customer experience but also give Kroger better insights into product performance.

Customer Experience 253

Customer Experience Improvements Customer Data Information 253

Retail TouchPoints

DECEMBER 4, 2023

During this episode of Experience Insiders, she shares how JCPenney is leveraging consumer insights to inform its in-store services, and how the company is using beauty and self-care services to drive traffic, engagement and loyalty.

Information 236

Information Consumer Retail 236

Retail TouchPoints

OCTOBER 17, 2023

Through greater collaboration and sharing across industries, including information on fraudsters’ tactics and how they operate, we can more effectively shut down fraudulent review activity, deter other bad actors from attempting to game our systems, and protect more consumers.”

Definition 243

Definition Games Information Operations 243

Retail TouchPoints

APRIL 26, 2024

To mark World Consumer Rights Day, I explore how packaging serves as a powerful tool for companies to tackle particular consumer apprehensions, and strategies to assist businesses in actively engaging, educating and comforting consumers regarding their ethical commitments.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

APRIL 26, 2024

Bark is one company that is laser-focused on engaging these pet lovers — specifically, pup parents. The company was founded in 2012 with its core product offering, BarkBox. RTP: How have these insights informed the business’ overall evolution and priorities? We then funnel our insights and data back into our development process.

Toys 247

Toys Social Media Subscription Consumer 247

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example).

Fulfillment 256

Fulfillment Technology Consumer Retail 256

Retail TouchPoints

APRIL 18, 2023

Vuori has gone outside its own ranks to fill four C-suite positions, including the activewear brand’s first-ever Chief Information Officer, Chief People Officer and General Counsel & Corporate Secretary. The retailer also has named a new COO.

Operations 326

Operations Fulfillment Technology Information 326

Forrester eCommerce

MAY 26, 2023

In India, competitive pressures and customer expectations are driving firms to provide personalized information, products, and services to customers and employees. Improving employee and user experiences are among the top software initiatives of Indian companies for the next 12 months.

Improvements 195

Improvements Information Customer 195

Retail TouchPoints

MAY 22, 2023

Tanger’s vision is to leverage insights and experience to inform the future of shopping,” said Andrew Wingrove, EVP and Chief Commercial Officer at Tanger in a statement. “As To mark its 30 th year as a publicly traded company, Tanger Outlets has updated its logo and corporate identity.

Customer 276

Customer Customer Experience Customer Data Improvements 276

Retail TouchPoints

DECEMBER 11, 2023

Increase Brand Trust and Awareness Brand awareness is all about how you portray your company, products, and, in this case, your app to align with your prospects’ values and encourage them to trust what you have to offer. Here are some of them: Company culture videos. EXAMPLE: [link] FAQ videos.

Marketing 293

Marketing Download Social Media Information 293

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Retail 239

Retail Technology Information Mobile 239

Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As

Technology 290

Technology Information Social Media Customer Experience 290

Retail TouchPoints

SEPTEMBER 9, 2022

This has been true for many companies in the recent past, especially during last year’s rapid consumer spending recovery. . Today, however, the reverberations of the pandemic are beginning to lay bare the fragility of companies’ capital positions. Good sales hide a multitude of sins. Identify Preferred Suppliers.

Shipping Costs 255

Shipping Costs Supplies Information Technology 255

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 236

Fulfillment Operations Technology Information 236

Retail TouchPoints

JUNE 13, 2023

Amazon based its newest strategy on learnings from previous efforts, partnerships with other organizations and prior enforcement actions. Amazon will continue to hold bad actors accountable to protect our customers and selling partners,” said Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon in a statement.

Social Media 241

Social Media Information Operations Improvements 241

Retail TouchPoints

NOVEMBER 13, 2023

While there doesn’t appear to be a formal announcement on the new relationship from either company, a Meta help page outlines the new offering: “For a more seamless shopping experience from an ad on Facebook and Instagram, you can choose to link your Meta and Amazon accounts.

Merchant Services 260

Merchant Services Shopify Social Media Fulfillment 260

Forrester eCommerce

SEPTEMBER 13, 2021

Many companies aren’t. For example, here’s a sampling of what we heard when we evaluated typical approaches to collecting personal information from consumers: “There is no open box to identify yourself. Are you creating inclusive experiences for your customers?

Information 370

Information Consumer Other Customer 370

Retail TouchPoints

JANUARY 5, 2024

Helsinki-based Amer Sports , parent company of brands including Wilson , Salomon , Peak Performance and Arc’teryx , has filed for an IPO with the U.S. No information about the number of shares to be offered, their price or the IPO’s date is currently available. Securities and Exchange Commission.

Outdoor 203

Outdoor Accessories Apparel Books 203

Retail TouchPoints

AUGUST 24, 2022

OPSEngine allows retailers and brands to easily access information and modules through POS, workforce management or custom company portal systems. OPSEngine also can send store- or user-specific information to user headsets or to backroom displays.

POS 269

POS Management Retail Information 269

Retail TouchPoints

JUNE 26, 2023

Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Additionally, as consumers demand more transparency from the brands they purchase from, retailers can use these codes as an opportunity to share information on a product’s origin. Who doesn’t want that?

Merchant Services 269

Merchant Services Retail Shipping Costs Customer Experience 269

Retail TouchPoints

JANUARY 30, 2024

in 2023, according to The Information. In separate but related news, The Information is also reporting that TikTok plans to open studio locations in several U.S. The model is one already used by short-video app Douyin, which is also owned by TikTok parent company ByteDance, in China. billion worth of goods in the U.S.

Social Media 234

Social Media Information Technology Consumer 234

Retail TouchPoints

APRIL 1, 2024

Nearly three out of four customers ( 70% ) feel more loyal to companies that offer support in their native language, and it costs five times more to acquire a new customer than to sell to an established one. When it comes to translation, context matters. In today’s hyper-connected world, customers have unlimited options.

Retail 286

Retail Customer Experience Customer Retention Technology 286

Retail TouchPoints

JULY 6, 2023

The authorization of Gepard at the “seller” level means companies that want to fill product catalogs on marketplaces that function based on Mirakl will be able to load their product data automatically through the Gepard PIM solution.

Management 219

Management Retail Information Operations 219

Retail TouchPoints

APRIL 3, 2024

It’s imperative that companies have a strategic returns process and policy in place to meet the needs of U.S. Read on for actionable steps your company can take to implement a sound returns policy that will have U.S. That same report identified the top aspects that U.S. consumers and retain repeat customers.

Shipping Costs 186

Shipping Costs Shipping Labels Shipping Consumer 186

Retail TouchPoints

AUGUST 10, 2023

And while these claims may technically be possible, there’s an implicit caveat that AI bandwagoners can often gloss over: both your product information and technology stack need to be optimized and up-to-date before you can start to take full advantage of generative AI. AI is only as effective as the data it receives.

Shipping Costs 225

Shipping Costs eCommerce Customer Experience Recommendation 225

Retail TouchPoints

MARCH 18, 2024

Some insurance companies have loss control or loss prevention professionals who can help. Communicate Policies Early and Often If your company has a workplace violence plan, do you know where it’s located and what’s included in it? Do company employees know what’s expected of them in case of an incident? Additionally, the U.S.

Retail 279

Retail Information Supplies Management 279

Retail TouchPoints

MARCH 20, 2024

Removing cookies will wreak havoc on marketers, as they won’t have access to third-party data that many companies rely on to target consumers with personalized ads. These needs include information on current trends, knowledge about the customer (e.g. pop-up, giving you the option to enable that site to remember your data or not.

Small Business Retail 240

Small Business Retail Recommendation Consumer Customer Data 240

Retail TouchPoints

AUGUST 18, 2022

While retailers often raise salaries as a first step to addressing these issues and thwarting employee churn, their IT and human resources decision-makers also can look beyond the obvious measures to strengthen internal brands and elevate company cultures. According to a poll conducted by Gallup, only 32% of U.S. No Problem.

Improvements 248

Improvements Retail Information Management 248