Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 268

Mobile Recommendation Technology Customer Experience 268

FastSpring

JANUARY 10, 2023

Bonus: Optimize the Customer Experience with Customer Portals. FastSpring provides a self-serve portal for your customers to renew subscriptions, manage billing periods, update payment information, view payment history, and more. Related: International Recurring Payments (How We Handle It for You).

Payment Services 109

Payment Services Payments Subscription Banking 109

Omnisend

JANUARY 13, 2023

It is never too late to dive into a detailed comparison to settle WooCommerce vs Wix discourse. Keeping that in mind, let’s touch on the security standards, customer support, pricing , flexibility, compatibility, marketing features, website builder features, third-party integrations, and themes and templates of Wix and WooCommerce.

WooCommerce 88

WooCommerce Payment Services Merchant Services Payments 88

Ecommerce Platforms

APRIL 27, 2022

Keep reading to view our in-depth comparison of Editor X vs Webflow. The popular website builder for beginners launched Editor X as a solution for advanced developers to take full control of their websites, with tools for collaboration, coding customizations, and powerful design features like grid layouts and custom interactions.

X-cart 104

X-cart Payment Services Payments Shipping Costs 104

Omnisend

JANUARY 24, 2022

Our BigCommerce vs. Magento comparison is a great resource for any vendor that’s struggling to choose between these two providers. With BigCommerce, you’ll get a drag-and-drop editor and built-in mobile optimization to streamline the customer experience on smartphones and tablets. Start Free Today.

Magento 78

Magento BigCommerce Payment Services Payments 78

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Omnisend

JANUARY 28, 2022

The right solution depends on the unique needs of your business, and this comprehensive comparison should help you make the right decision. Whether you choose WooCommerce or Shopify, Omnisend enables you to generate sales and nurture your customers on autopilot. In-depth WooCommerce vs Shopify comparison. Start free.

WooCommerce 78

WooCommerce Payment Services Shopify Shipping Costs 78

Retail TouchPoints

MARCH 15, 2024

Publications about marketing often invoke the comparison of a digital shelf with a physical one. After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. This comparison, however, has its limits.

Telecommunications 259

Telecommunications eCommerce Platforms Games eCommerce 259

Retail TouchPoints

NOVEMBER 2, 2022

Details like sale prices and price drops have been part of Google search results for some time, but the new badge offers more details on specific promotional offers to make comparison shopping directly in search easier. To simplify that process, Google is making it easier for consumers to compare deals across retailers directly in search.

Comparison Shopping 281

Comparison Shopping Improvements Consumer Other 281

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

PERQ

AUGUST 4, 2023

With explosive growth of 30% expected over the next year, the PMC team was taking a serious look at how they can offer better online experiences to their prospective renters while also maximizing their lead funnel. The comparison involved evaluating PEQ and a well-known multifamily AI leasing assistant. Here’s what she found.

Marketing 28

Marketing Technology Games Improvements 28

Forrester eCommerce

MARCH 21, 2023

Adobe’s new Firefly service is a leap forward in comparison with other generative AI services for images — it’s a Napster-to-Apple inflection point that bodes well for the future of creativity.

Other 195

Other Customer Experience Technology Customer 195

Forrester eCommerce

MARCH 21, 2023

Adobe’s new Firefly service is a leap forward in comparison with other generative AI services for images — it's a Napster-to-Apple inflection point that bodes well for the future of creativity.

Other 195

Other Customer Experience Technology Customer 195

Groove

JANUARY 27, 2020

Not only does this improve customer experience , but it also increases conversions. Highlighting everything a customer should know before purchasing your product builds trusts with shoppers and strengthens your brand's credibility. The Comparison. Try a product comparison video to help them save time and stress.

eCommerce 355

eCommerce Consumer Information Customer Experience 355

Retail TouchPoints

NOVEMBER 15, 2023

Research has shown that in comparison to legacy monitoring tools, AIOps tools often outperform in a number of ways — including more effectively determining the technical root cause of an issue and helping predict potential problems before they turn into customer-impacting incidents.

eCommerce 325

eCommerce Improvements Operations Consumer 325

Retail TouchPoints

APRIL 10, 2023

The rumored launch has drawn comparisons to ChatGPT, which also is a LLM. Retailers already are experimenting with the vast possibilities the technology unlocks, ranging from efficient development of product descriptions at scale to real-time conversational personalization.

Social Media 290

Social Media Events Technology Retail 290

UpSellIt

APRIL 22, 2024

The campaigns targeted abandoning shoppers and segmented new, returning, and high-value customers into categories to deliver personalized experiences based on user behaviors, browsing patterns, and past purchases. Notably, Upsellit’s proprietary Exit Detect technology stood as a testament to our commitment to innovation.

Comparison Shopping 127

Comparison Shopping Technology Conversion Optimization Recommendation 127

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 287

eCommerce Omnichannel Comparison Shopping Recommendation 287

Omnisend

MAY 31, 2023

Other useful Omnisend features include: Bulk SMS blasts Advanced segmentation Personalization Landing pages and signup forms to collect phone numbers 24/7 customer support Omnisend and Attentive free plans comparison Omnisend’s free plan is generous, allowing you to send up to 60 SMS for free.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

Retail TouchPoints

OCTOBER 19, 2022

For instance, more granular inventory tools might be an information overload for a casual browser, but they could help an experienced associate deliver strong recommendations to known customers. Experiences Are Great — if They Fit Your Needs. Tech Investments Don’t Have to be ‘Sexy’.

Shipping Costs 277

Shipping Costs Omnichannel Webinar Operations 277

Retail TouchPoints

MAY 17, 2023

But sound is often under appreciated when it comes to the crucial role it can play in delivering an immersive customer experience in retail. To be truly successful, expert assistance is required early in the design process to align sonic architecture with customer experience and branding goals. What is Spatial Sound?

Retail 278

Retail Arts Beauty and Health Technology 278

Retail TouchPoints

AUGUST 24, 2020

Brands can use Amazon’s June summer sale shopper data to help formulate their Prime Day strategy, such as better targeting and personalization based on comparison shopping habits, price sensitivity and search behavior. Last year, a study noted that 68% of shoppers planned to comparison shop against Amazon on Prime Day.

Comparison Shopping 245

Comparison Shopping Retail Shipping Costs Fulfillment 245

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 305

Retail Customer Data Customer Experience Social Media 305

Retail TouchPoints

OCTOBER 19, 2022

New offerings include search and price comparison functionalities , shoppable videos , a creator platform to connect influencers and brands, and upgraded CO2 and charitable donation features. .

Merchant Services 287

Merchant Services eCommerce Shipping Costs Multi-channel 287

Retail TouchPoints

DECEMBER 22, 2021

Ecommerce brands are desperately looking for people with expertise in merchandising, customer experience, site design, conversion optimization and countless other roles, but the available talent pool simply doesn’t exist. As excitement in nascent crypto projects heats up, ecommerce begins to look less attractive by comparison.

eCommerce 304

eCommerce Shipping Costs Shopify Conversion Optimization 304

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Improvements 245

Improvements Omnichannel Fulfillment eCommerce 245

Retail TouchPoints

AUGUST 12, 2020

As Walmart builds its e-Commerce business, the inevitable comparison with Amazon arises. Insider Intelligence’s eMarketer forecasts that Walmart will grow its share of total U.S. e-Commerce to 5.8% in 2020, up from 4.7%

eCommerce 360

eCommerce Electronics Consumer Improvements 360

UpSellIt

OCTOBER 18, 2023

Retailers understand the importance of controlling their website experience, but there’s one common disrupter that remains unaddressed – unwanted third-party browser extensions. Lost Conversions Price comparison extensions, while useful for consumers, can cost ecommerce brands valuable conversions.

Management 82

Management eCommerce Comparison Shopping Download 82

Wiser

JANUARY 8, 2024

This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty. This technology also offers the benefit of easy integration with existing retail systems, providing shoppers an overall seamless experience.

Operations 141

Operations Technology Mobile Customer Experience 141

Algopix

JANUARY 22, 2024

Loyal customers expect continued value from the brands they support. Outstanding service: A positive post-purchase experience, quick resolution of issues, and exceptional service retention. Customer experience: Personalization, loyalty programs , and convenience factors bring customers back.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Retail TouchPoints

JANUARY 22, 2024

For example, the comments of one parent — who when faced with a “wall of diapers” at the grocery store, pulled up the Huggies website to compare different options — prompted the team to create a product comparison tool and place it front and center.

Consumer 261

Consumer Customer Information Customer Experience 261

RTP blog

FEBRUARY 12, 2018

Brick-and-mortar retailers have, in the past, failed to keep pace with their e-Commerce rivals in the capture and use of data to optimize the customer experience. Again, a direct comparison with online analytics shows how the ‘user journey’ in the physical environment can be optimized. And retail is no exception.

eCommerce 300

eCommerce Retail Live Chat Point of Sale 300

Retail TouchPoints

FEBRUARY 21, 2024

With rising fuel prices, supply chain and logistics challenges, and higher labor and production costs, retailers are struggling with how to efficiently deliver a high volume of goods to consumers who have quickly become accustomed to seamless purchasing experiences.

Shipping Costs 255

Shipping Costs Shipping eCommerce Small Business Retail 255

Retail TouchPoints

FEBRUARY 12, 2024

In a series of recurring spots and sponsored segments, the company doubled down on its “Shop Like a Billionaire” theme, but this time in a computer-generated setting that looked a lot like Meta’s Horizon Worlds (if you’re unfamiliar, the comparison is not a good one).

Gifts 268

Gifts Consumer Games Supplies 268

Retail TouchPoints

JULY 21, 2023

The fact that it knows what things mean and what the intent is — that’s the game changer.” Consideration, Comparison and Try-On Many brands are saying goodbye to 2D images and hello to 3D content.

Technology 244

Technology eCommerce Outdoor Consumer 244

Wiser

SEPTEMBER 13, 2023

This comparison can help identify opportunities, such as targeting times when competitor stores are busiest or tailoring promotions to attract their customers. With foot traffic data, you can make informed decisions that drive sales, improve customer experience, and ultimately boost your bottom line.

Small Business Retail 147

Small Business Retail Operations Information Customer Experience 147

Retail TouchPoints

SEPTEMBER 30, 2022

Crafting in-store advertising with these concerns in mind can lighten the anxiety of comparison shopping for consumers while ensuring retailers aren’t leaving money on the table. Use OOH campaigns and in-store audio media to keep customers informed about ongoing promotions and retailer efforts to support them in a difficult time. .

Marketing 293

Marketing Retail Comparison Shopping Workshop 293