Retail TouchPoints

APRIL 21, 2022

When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future. Activating In-Store Communities with Events, Experiences and Inclusion.

Retail 273

Retail Workshop Events Consumer 273

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. Make it Big is the biggest virtual ecommerce conference of its nature that's on-demand and free. How to Attract, Convert and Retain Your Customers.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

RTP blog

NOVEMBER 10, 2017

By Miguel Ramos, Confirmit Retailers are facing increasing pressure to create a compelling and interactive shopping experience. The ease of online shopping is great for the customer — but what about the retailers who are trying to entice that same customer to enter their brick-and-mortar stores? Talk about convenience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

365 Retail

JUNE 8, 2023

Adobe Experience Manager empowers TeamViewer to globally roll out new products on its website, including the latest release of TeamViewer Remote, and deploy new online services with local language translations – 10x faster than before.

Customer Experience 70

Customer Experience Customer Management Information 70

Forrester eCommerce

AUGUST 4, 2020

B2B marketers are turning to virtual event solutions as an alternative to physical conferences and meetings during the coronavirus pandemic. Successful marketers start with strategy and define the customer experience they want their online events to deliver.

Events 391

Events B2B Customer Experience Technology 391

Retail TouchPoints

OCTOBER 13, 2020

Although simple in concept, PWAs have the potential to massively improve a retailer’s operations, from shortening website load times to boosting natural Google search ranking, according to the Progressi v e Web Apps: The Best Kept Tech ‘Secret’ In Retail session at the 2020 Retail Innovation Conference.

Customer Experience 285

Customer Experience Customer Improvements Technology 285

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. To learn more about these and other speakers lined up for this jam-packed event, visit the Retail Innovation Conference agenda.

Retail 164

Retail Omnichannel Customer Experience Events 164

Retail TouchPoints

MARCH 29, 2024

The announcement was made at the retailer’s inaugural in-person retail media marketing summit, where Melanie Babcock , VP of Orange Apron Media and Monetization, walked supplier partners through customer insights, new retail media product offerings, measurement capabilities and best practices for the upcoming year. “We

Retail 245

Retail Customer Experience Channel Customer 245

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Retail 280

Retail Mobile Consumer Operations 280

GetElastic

JANUARY 3, 2019

In 2018, brands experimented more freely with voice and video technology, leveraged AI to improve customer experiences and took bigger steps towards unifying their commerce strategies. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

Forrester eCommerce

OCTOBER 10, 2018

I am very excited to have been invited for the third time to give the opening keynote speech at One To One – a great marketing conference taking place on October 10, 11, and 12 in Biarritz in the South West of France. To summarize my talk in a few points, I have shared some […].

Marketing 252

Marketing Customer Experience B2C Customer 252

Algopix

DECEMBER 5, 2022

Attending an eCommerce conference is one of the best ways to stay informed and network with other professionals in the field. . Here are the top 10 eCommerce conferences that you should attend in 2023. Magento Imagine is the world’s largest eCommerce conference and is held annually in Las Vegas, Nevada. Shopify Unite.

eCommerce 78

eCommerce Workshop Magento Events 78

Ecommerce Platforms

AUGUST 15, 2022

Save the date for the “Make it Big” Conference, to connect with thought leaders, ecommerce industry experts, and other merchants interested in growing their online businesses. Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? What can conference participants expect to learn this year?

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

GetElastic

DECEMBER 12, 2017

Customers will talk to their devices, skipping the “tedious” process of typing or scrolling through information. It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. The impact on customer experience: Your voice is now your password.

Customer Experience 144

Customer Experience Technology Customer eCommerce 144

365 Retail

SEPTEMBER 12, 2022

The show, held at London’s ExCeL, has a dedicated conference with sessions tailored to address the needs of retail professionals, covering marketing, growth, delivery, customer engagement, omnichannel innovation and fulfilment. Topical conference – exploring replatforming. Taher Khaliq, CTO, Trinny London. Register for free .

eCommerce 70

eCommerce Omnichannel Customer Experience Technology 70

RTP blog

APRIL 26, 2018

By Glenn Taylor, Senior Editor While the Retail TouchPoints team is gearing up for next week’s 2018 Retail Innovation Conference in New York City, I had the opportunity to attend two user conferences this week in Las Vegas — Magento Imagine and NetSuite SuiteWorld. Although RTP.

B2B 150

B2B B2C Magento eCommerce 150

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Register for the Retail Innovation Conference & Expo here.

Workshop 310

Workshop Omnichannel Arts Fulfillment 310

Retail TouchPoints

MAY 16, 2022

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. To really reach today’s customers, retailers need to create loving relationships with them. Next Steps in Customer Engagement.

Improvements 267

Improvements Customer Retail Consumer 267

RTP blog

JULY 18, 2017

By Debbie Hauss, Editor-in-Chief The third annual Retail Innovation Conference (RIC18) is now confirmed for Tuesday-Wednesday, May 1-2, 2018 at Convene in New York City. The conference will kick off, once again, with compelling and unique Store Tours on Monday, April 30 and it will include the fourth annual Retail Innovator Awards.

Seminar 150

Seminar Retail Workshop Events 150

Retail TouchPoints

JUNE 3, 2022

The launch is likely related to Albertsons’ plans to re-enter the marketplace arena; the retailer’s Senior Director of Marketplaces Jasmin Krdzalic provided a “sneak peek” at the May 2022 RICE conference in Chicago. in a statement. in a statement.

Customer Experience 257

Customer Experience Technology Customer Consumer 257

Pivotree Blog

OCTOBER 18, 2023

Fresh from the 2023 MEMA Technology Conference , I feel re-energized and even more passionate about my love for this industry, if that is even possible! Marylou Homung Marylou brought a unique perspective to the discussion by focusing on technology adoption, industry standards, and customer satisfaction.

eCommerce 69

eCommerce Technology eCommerce Platforms EDI 69

Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. Hear from more of the top leaders in retail at the Retail Innovation Conference & Expo May 10-12 in Chicago. REGISTER NOW. “

Recommendation 296

Recommendation Technology Mobile Customer Experience 296

Retail TouchPoints

MARCH 15, 2024

The retailer also is debuting its new 50K DICK’S format, which “completely revolutionizes our most typical 50,000-square-foot store,” said Lauren Hobart, President and CEO of Dick’s on a conference call discussing the results. Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores.

Sporting Goods 284

Sporting Goods Omnichannel Retail Customer Experience 284

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

Supplies 272

Supplies Fulfillment Omnichannel Customer Experience 272

Forrester eCommerce

OCTOBER 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

Technology 294

Technology Telecommunications Online Retail Customer Experience 294

Forrester eCommerce

JUNE 11, 2021

Apple kicked off its annual developer conference on Monday, June 7, 2021. iOS 15 makes experiences more intelligent and more intuitive. Apple is adding features that help its customers 100 times a day in little moments throughout the day, every day. One of its big announcements was iOS 15.

Mobile 414

Mobile Customer Customer Experience Technology 414

Retail TouchPoints

MARCH 15, 2024

Introducing #RICE24 Community Convos, a new content series highlighting insights from the industry leaders and changemakers who will be taking the Retail Innovation Conference & Expo stages in Chicago this June!

Retail 215

Retail Social Media Customer Experience Mobile 215

Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020.

Retail 167

Retail eCommerce Presentation Omnichannel 167

Retail TouchPoints

APRIL 19, 2024

Executives attending the Retail Innovation Conference & Expo June 4-6 in Chicago will be able to get the inside scoop from her on Rowan’s incredible growth trajectory. (To And we want to service and take care of customers that prioritize safety and that want to commemorate this moment and have a really joyful experience.”

Retail 214

Retail Consumer Events Marketing 214

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 274

Technology Retail Customer Experience Presentation 274

Retail TouchPoints

APRIL 29, 2022

That’s why the Retail Innovation Conference & Expo is collaborating closely with key partners to ensure attendees have an entertaining and valuable experience when they had to McCormick Place May 10-12. CPG and DTC brands are exploring new ways to build customer engagement across all channels. The Digital Signage Federation.

Payments 264

Payments eCommerce Events Payment Services 264

Retail TouchPoints

AUGUST 2, 2023

Businesses are encouraged to review the Act and confer with counsel as they take necessary steps to comply. In preparation for enforcement, the FTC sent letters to 50 online marketplaces nationwide notifying them of their compliance obligations under the Act.

Information 215

Information Customer Retail Electronics 215

Forrester eCommerce

NOVEMBER 30, 2023

With UN Climate Change Conference COP28 starting today in Dubai, increased media and activist attention on the implications of climate change is shaping consumers’ perceptions of and attitudes toward environmental sustainability.

Consumer 235

Consumer Marketing Customer Experience B2C 235

Forrester eCommerce

MARCH 29, 2021

I speak with companies weekly about the growing importance of digital accessibility, and prior to 2020 those conversations almost always started with this question: “How do we make our sites and apps accessible so we don’t get sued?” It’s a fair question — after all, the number of web and mobile accessibility lawsuits has increased […].

Mobile 392

Mobile Customer Experience Customer 392

Retail TouchPoints

FEBRUARY 17, 2023

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer.

Games 273

Games Social Media Retail Outdoor 273

Retail TouchPoints

APRIL 18, 2024

Then they actively seek out technological advancements, emerging trends and disruptive innovations to gain a competitive advantage and create value for their customers. For retailers, this means constantly examining how technology can improve their business and the way they serve their customers. Relentless focus on the customer.

Technology 269

Technology Retail White Paper Fulfillment 269

Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

Omnichannel 296

Omnichannel Technology Customer Retail 296