GetElastic

DECEMBER 12, 2017

Customers will talk to their devices, skipping the “tedious” process of typing or scrolling through information. It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. The impact on customer experience: Your voice is now your password.

Customer Experience 144

Customer Experience Technology Customer eCommerce 144

Forrester eCommerce

MARCH 29, 2021

It’s a fair question — after all, the number of web and mobile accessibility lawsuits has increased […]. I speak with companies weekly about the growing importance of digital accessibility, and prior to 2020 those conversations almost always started with this question: “How do we make our sites and apps accessible so we don’t get sued?”

Mobile 390

Mobile Customer Experience Customer 390

Forrester eCommerce

JUNE 24, 2020

Apple revealed major announcements for the new iOS 14 system during its Worldwide Developers Conference 2020. What is coming to the iPhone demonstrates a deep understanding of our behavior and use of our devices in mobility. It also makes a clear statement on privacy and diversity principles.

Mobile 465

Mobile Customer Experience Customer 465

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We

POS 258

POS Omnichannel Mobile Improvements 258

Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. Hear from more of the top leaders in retail at the Retail Innovation Conference & Expo May 10-12 in Chicago. REGISTER NOW. “

Recommendation 287

Recommendation Technology Mobile Customer Experience 287

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

Mobile 224

Mobile PayPal Consumer Customer Loyalty 224

Retail TouchPoints

JUNE 15, 2023

Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes.

Customer Retention 228

Customer Retention Jewelry Outdoor Fulfillment 228

Retail TouchPoints

MARCH 15, 2024

Introducing #RICE24 Community Convos, a new content series highlighting insights from the industry leaders and changemakers who will be taking the Retail Innovation Conference & Expo stages in Chicago this June!

Retail 195

Retail Social Media Customer Experience Mobile 195

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. Our brains don’t work that way. Census data.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 57

Technology Fashion eCommerce Retail 57

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 335

Payment Services Shipping Costs Electronics Fulfillment 335

Retail TouchPoints

MAY 17, 2022

Zaccariello noted that physical stores not only remain important sales channels, they also provide opportunities to deliver vital connections to and among customers. We worked with the local team to understand what is going to work for this young customer in Shanghai. Adjusting Physical Experiences to Local COVID Lockdown Conditions.

Games 254

Games Outdoor Definition Events 254

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ As a result, it becomes easier to browse for all your customers. This story is based on a session from the 2021 Retail Innovation Conference. Registration is now open!

Improvements 317

Improvements Information Retail Shipping 317

Retail TouchPoints

APRIL 20, 2022

Understanding the buyer, their needs and why a consumer would choose owning an EV over a regular vehicle is the first step to engaging the customer. Consumer interest in EVs centers on the perception of lower fuel costs, environmental consciousness, and a better driving experience.

Retail 279

Retail Automotive Mobile Consumer 279

Dynamic Yield

MARCH 11, 2018

100+ digital, eComm and mobile events happening across the globe considered most crucial to attend if you care anything about the customer experience. The post 100+ Best Digital Marketing Conferences to Attend in 2018 appeared first on Dynamic Yield.

Marketing 49

Marketing Events Mobile Customer Experience 49

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). Transparency through content and advanced customer service tools can build consumer trust.

eCommerce 270

eCommerce Consumer Social Media Customer Experience 270

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. This may include visual, image-based messaging and mobile video that take advantage of always-on shoppers’ short attention spans and get to the point quickly.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

MARCH 15, 2022

Originally developed by Google in 2015, accelerated mobile pages (AMP) is open source technology designed specifically to boost how fast pages load on smartphones and tablets. Three years later, Google introduced AMP for email, which enables senders to include AMP components to create interactive email experiences for recipients.

Marketing 254

Marketing Document Payment Services Shopping Carts 254

Dynamic Yield

MARCH 12, 2018

100 digital, eComm and mobile events happening across the globe considered most crucial to attend if you care anything about the customer experience. The post 100 of the Best Digital Marketing Conferences to Attend in 2018 appeared first on Dynamic Yield.

Marketing 45

Marketing Events Mobile Customer Experience 45

iQmetrix

JANUARY 9, 2024

AT CES 2024 in Las Vegas, AI is by far the hottest topic of discussion in the conference rooms and on the show floors

Mobile 49

Mobile Technology Customer Experience Customer 49

Retail TouchPoints

NOVEMBER 3, 2020

During the hustle of the 2020 Retail Innovation Conference (#RIC20) , there may have been more sessions than you could take part in. Consumers have taken shopping into their own hands — literally — with the use of ecommerce on mobile up 80%. The main messages: Lean in to clienteling, partnerships and regional ambassadors.

Technology 190

Technology Mobile Consumer Customer 190

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

POS 174

POS Fulfillment Mobile Apparel 174

Optimizely

AUGUST 21, 2017

The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. Whether you couldn’t make it to the conference this year or you skipped a few key sessions, you may have missed out on some of the best insights of the event.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

Retail TouchPoints

MARCH 13, 2024

Don’t miss the chance to hear from Beitler in person when he takes the stage at the Retail Innovation Conference & Expo in Chicago this June. Don’t miss the chance to hear from him live at the Retail Innovation Conference & Expo this June. Check out the full agenda here and register early to save on pass prices!

Home Shopping 260

Home Shopping Consumer Toys Social Media 260

365 Retail

MARCH 7, 2023

Having already announced Queen of Shops, Mary Portas , Dragon’s Den star, Steven Bartlett and former JD Sports CEO, Peter Cowgill , as headline speakers for its conference programme, Humphrey is the latest luminary confirmed to join over 100+ retail thought leaders taking to the stage at the flagship retail event.

Technology 70

Technology Retail Payment Services Events 70

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference.

Supplies 248

Supplies Shipping Costs Travel Multi-channel 248

Retail TouchPoints

JUNE 27, 2023

“We’re seeing retailers link up directly with publishers and media companies, and so we’ve seen an increasing number of streaming TV partnerships,” said Andrew Lipsman, Principal Analyst for Retail and Ecommerce at Insider Intelligence during a recent session at the Retail Innovation Conference and Expo (RICE). Storms added.

Retail 240

Retail White Paper Customer Experience Marketing 240

Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Jess Huang, Partner at McKinsey, said that by honing data governance and targeting practices, retailers can give consumers a better experience not just on their site but across the internet.

Consumer 245

Consumer Merchant Services Social Media Technology 245

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

BigCommerce

SEPTEMBER 5, 2017

50% Off The Content + Commerce Conference. 18-20, 2017 conference features Casper, Rue La La, RACKED, Jet.com, ZICO, Fossil and more. It was revolutionary : a mobile device that instantly made you connected and accessible anywhere you went. Pillar #1: Customer Centricity. Learn how to make money now. .

Toys 399

Toys Shipping Costs Operations Books 399

RTP blog

MAY 9, 2018

The 2018 Retail Innovation Conference has come and gone, but not without showcasing its fair share of content and insights from some of today’s greatest industry minds. Customers who viewed this item also viewed” and “Customers who bought this item also bought” seemed helpful in 2002, but they waste too much precious time in 2018.

Fashion 150

Fashion eCommerce Mobile Definition 150

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. We really want to give our customers the ability to shop where they want, how they want. It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want?

Consumer 295

Consumer Omnichannel Leisure Supplies 295

Dynamic Yield

MARCH 12, 2018

100+ digital, eComm and mobile events happening across the globe considered most crucial to attend if you care anything about the customer experience. The post 100+ Best Digital Marketing Conferences to Attend in 2018 appeared first on Dynamic Yield.

Marketing 28

Marketing Events Mobile Customer Experience 28

Retail TouchPoints

AUGUST 23, 2022

Prior to her current role as VP of Data Analytics & Customer Insights at Amyris , a biology company in the clean beauty, health and wellness and flavors/fragrances markets, she held ecommerce and digital marketing roles at brands like Coca-Cola and Unilever. How Unilever Harnessed the Power of Microsegments.

Marketing 221

Marketing Beauty and Health eCommerce Consumer 221

Optimizely

AUGUST 9, 2018

Whether you couldn’t attend the conference yourself, or you couldn’t see every session you wanted while you were there, we’ve got you covered. The Customer Is the Center of Everything. “We For many B2C brands, the customer is the center of the world. Seamless Customer Experience Wins. It’s unique to your customer.”

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

OCTOBER 24, 2023

What better place than a defunct mall to explore the future of retail and customer engagement? That’s exactly what attendees at Advertising Week NY did last week as thousands of marketing and brand executives descended on the former Manhattan Mall in midtown for the annual conference and trade show.

Food and Beverages 250

Food and Beverages Workshop Games Consumer 250

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150