RTP blog

APRIL 26, 2018

By Glenn Taylor, Senior Editor While the Retail TouchPoints team is gearing up for next week’s 2018 Retail Innovation Conference in New York City, I had the opportunity to attend two user conferences this week in Las Vegas — Magento Imagine and NetSuite SuiteWorld. Although RTP.

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Ecommerce Platforms

AUGUST 15, 2022

Save the date for the “Make it Big” Conference, to connect with thought leaders, ecommerce industry experts, and other merchants interested in growing their online businesses. Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? What can conference participants expect to learn this year?

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BigCommerce Workshop eCommerce Platforms Small Business Retail 104

365 Retail

SEPTEMBER 12, 2022

The show, held at London’s ExCeL, has a dedicated conference with sessions tailored to address the needs of retail professionals, covering marketing, growth, delivery, customer engagement, omnichannel innovation and fulfilment. Topical conference – exploring replatforming. Taher Khaliq, CTO, Trinny London. Register for free .

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eCommerce Omnichannel Customer Experience Technology 70

Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. There’s the AI-powered Customer Data Platform provider Pairzon , AI imaging provider Claid.ai ; and AI-powered inventory optimization from syrup.

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Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. Hear from more of the top leaders in retail at the Retail Innovation Conference & Expo May 10-12 in Chicago. REGISTER NOW. “

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Recommendation Technology Mobile Customer Experience 288

Pivotree Blog

OCTOBER 18, 2023

Fresh from the 2023 MEMA Technology Conference , I feel re-energized and even more passionate about my love for this industry, if that is even possible! Marylou Homung Marylou brought a unique perspective to the discussion by focusing on technology adoption, industry standards, and customer satisfaction.

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eCommerce Technology eCommerce Platforms EDI 69

Retail TouchPoints

APRIL 29, 2022

That’s why the Retail Innovation Conference & Expo is collaborating closely with key partners to ensure attendees have an entertaining and valuable experience when they had to McCormick Place May 10-12. CPG and DTC brands are exploring new ways to build customer engagement across all channels. Clicks 2 Bricks.

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Payments eCommerce Events Payment Services 246

Retail TouchPoints

APRIL 19, 2024

Executives attending the Retail Innovation Conference & Expo June 4-6 in Chicago will be able to get the inside scoop from her on Rowan’s incredible growth trajectory. (To And we want to service and take care of customers that prioritize safety and that want to commemorate this moment and have a really joyful experience.”

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Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

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Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

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Technology Retail Customer Experience Presentation 265

Retail TouchPoints

AUGUST 1, 2023

“Innovation happens in all areas of Walmart, but a lot of the business-unit specific innovation tends to focus on the short- to medium-term,” Balasubramaniam said during a session at the Retail Innovation Conference & Expo in June. 8 has explored to support future experience innovation. Then, Store No.

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Presentation Operations Consumer Technology 227

Retail TouchPoints

APRIL 20, 2022

While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers. This technology is useful in cities and states that don’t allow customers to see the product.”

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Retail Social Media Technology Events 353

Sailthru

APRIL 8, 2019

That’s why we recommend all email marketers attend the Association of National Advertisers’ upcoming Email Evolution Conference, which is designed to “keep you on the cutting edge of email marketing.”. But of course, the agenda is the main catalyst for conference attendance. Luckily, the Email Evolution Conference has a great one.

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Workshop Technology Omnichannel Marketing 74

Retail TouchPoints

SEPTEMBER 23, 2022

Many are no longer content to exist solely in a homogenized environment, cut off from the customers they sell to and the data those sales generate, even if that environment does offer massive reach and infrastructure. As Herrington sees it, a good experience with the Amazon brand, whether it happens on Amazon.com or not, is a win.

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Retail TouchPoints

MAY 17, 2022

Zaccariello noted that physical stores not only remain important sales channels, they also provide opportunities to deliver vital connections to and among customers. We worked with the local team to understand what is going to work for this young customer in Shanghai.

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Games Outdoor Definition Events 256

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. Our brains don’t work that way. Census data.

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Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

FEBRUARY 27, 2024

Bodkins will dig deeper into this vision during the Retail Innovation Conference & Expo , taking place June 4-6, 2024, in Chicago. We’re the ones getting paid media in front of customers to introduce them to the category,” said Bodkins. “We’ve We’ve invested in content.

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Food and Beverages Fulfillment Omnichannel Specialty Retailers 235

PERQ

NOVEMBER 14, 2022

Did you get a chance to attend the Optech conference this year? The technology discussion included access controls for self-touring, parking technology, the need for a customer data repository outside the CRM, omnichannel experiences, and more. but the experiences are not connected. ” REMAPPING THE PROSPECT JOURNEY.

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Retail TouchPoints

NOVEMBER 8, 2021

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Connect customers and employees for a delightful digital experience.

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Retail Omnichannel eCommerce Fulfillment 270

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. As you sell on multiple channels, you have to keep a close eye on inventory and fulfillment along. Your customers are on Amazon. Wednesday: June 06.

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Internet Retail Magazine Customer Retention Online Retail 321

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

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eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

JANUARY 11, 2023

When I wore the shirt to work, all these slightly miserable customers who never made eye contact with me started laughing, asking about the bakery and saying they had to get a shirt.”. In fact, customers need to walk through a 13-foot-tall oven door to access much of the store experience, reminiscent of a speakeasy or superhero’s hideaway. “We

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Retail Social Media Customer Loyalty Travel 235

Steve Dennis

MARCH 29, 2017

“Omni-channel” has been one of retail’s favorite buzzwords for years now. At last week’s excellent ShopTalk conference, several speakers challenged the relevance of omni-channel. Many struggling retailers have problems that go far beyond merely drinking the omni-channel Kool-Aid.

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Channel eCommerce Multichannel Customer 60

Omnisend

DECEMBER 12, 2023

Reading Time: 11 minutes Do you believe that customer engagement relies on the appropriate use of technology? Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. The reality is that the human touch should not be underestimated.

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Events Seminar Marketing Workshop 88

Groove

DECEMBER 7, 2023

Etail West 2024 is a four-day conference taking place in Palm Springs, California from February 26th through February 29th, 2024 - although the final day is reserved for retailers only. If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars!

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Events Social Media Workshop Download 195

Retail TouchPoints

APRIL 26, 2022

Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago. In particular, how does dropping the delivery window from hours to minutes help meet the modern customer’s needs? At the end of the day though , for us , fast delivery is table stakes.

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Payment Services Omnichannel Shipping Costs Operations 250

Retail TouchPoints

MAY 6, 2024

Ahead of her keynote session at the Retail Innovation Conference & Expo , Retail TouchPoints sat down with Minkoff to reflect on her work thus far and how she’s helping empower the next generation of female founders and leaders. We tried that for many years, where we froze the customer at 27 years old, and frankly, it didn’t work.

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Social Media Books Fashion Consumer 147

Retail TouchPoints

OCTOBER 24, 2023

What better place than a defunct mall to explore the future of retail and customer engagement? That’s exactly what attendees at Advertising Week NY did last week as thousands of marketing and brand executives descended on the former Manhattan Mall in midtown for the annual conference and trade show.

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Food and Beverages Workshop Games Consumer 252

Retail TouchPoints

SEPTEMBER 22, 2020

However, companies like ThirdLove were able to tap into their core competencies and find new ways to serve customer needs. We can collect a lot of data about customers, where they’re visiting from and from what marketing channel, and really tie it together,” Zak said.

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eCommerce Department Stores Social Media Channel 245

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

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Mobile PayPal Consumer Customer Loyalty 225

Retail TouchPoints

AUGUST 23, 2022

Prior to her current role as VP of Data Analytics & Customer Insights at Amyris , a biology company in the clean beauty, health and wellness and flavors/fragrances markets, she held ecommerce and digital marketing roles at brands like Coca-Cola and Unilever. How Unilever Harnessed the Power of Microsegments.

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Marketing Beauty and Health eCommerce Consumer 223

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference.

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Supplies Shipping Costs Travel Multi-channel 250

Retail TouchPoints

JUNE 27, 2023

“We’re seeing retailers link up directly with publishers and media companies, and so we’ve seen an increasing number of streaming TV partnerships,” said Andrew Lipsman, Principal Analyst for Retail and Ecommerce at Insider Intelligence during a recent session at the Retail Innovation Conference and Expo (RICE). Storms added.

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Retail White Paper Customer Experience Marketing 242

Optimizely

JANUARY 10, 2019

The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition. Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices. Marketing Technologist.

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B2C Marketing Social Media Customer Loyalty 231

Retail TouchPoints

OCTOBER 14, 2020

“Pinterest entered our ‘game’ in 2017, and 2018 was about unlocking scale, when we worked through a lot of kinks,” said Aubrie Richey, VP, Customer Acquisition and Media at Fabletics Group. These don’t get much play on other channels, but they did phenomenally on Pinterest.”.

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Subscription Fashion Games Channel 264

Kibo

JANUARY 15, 2023

For many of us, this is the first conference we’ve attended since the pandemic, and we are thrilled to be seeing our teammates, colleagues, partners, and peers in person. Part of that plan was switching to a modular, composable eCommerce solution to deliver seamless customer experiences.

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Shipping Costs Customer Experience Fulfillment Technology 62

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. When we ponder the future of retail, the store is always involved in discussions.

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eCommerce Supplies Consumer Customer Retention 298