Retail TouchPoints

MARCH 15, 2024

Digital shelf optimization (DSO) means constantly making changes to your product display on ecommerce platforms in an attempt to keep it as optimal as possible. Reasonable price flexibility does not damage a brand’s reputation only if it is based on accurate and current data. trillion in sales by 2026.

Telecommunications 221

Telecommunications eCommerce Platforms Games eCommerce 221

Groove

NOVEMBER 17, 2020

In this blog, we're comparing Klaviyo vs. Listrak to help you determine which platform is best for your eCommerce business. Though both are great for increasing efficiency and creating a positive customer experience, we recommend keeping your core needs in mind when making a decision. Data Science & Reporting.

BigCommerce 368

BigCommerce Social Media Customer Data Recommendation 368

365 Retail

MAY 15, 2024

In the dynamic realm of retail, the fusion of technology with traditional shopping practices is not merely enhancing consumer experiences—it’s fundamentally transforming the industry. IT departments are tasked with implementing and maintaining security measures that protect customer data and prevent fraud.

Payment Services 52

Payment Services Operations POS Retail 52

GetElastic

OCTOBER 5, 2017

The consumer Internet of Things (cIoT) is here. In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. But what exactly is it?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

The consumer Internet of Things (cIoT) is here. In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. But what exactly is it?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? What to Look Out For.

Retail 225

Retail Customer Data Information Consumer 225

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

Customer Experience 280

Customer Experience Arts Customer Telecommunications 280

Groove

APRIL 29, 2022

Brands are now using text messaging to send promotional messages, updates, company announcements and more to consumers that provide consent. After the recession in 2009, businesses used direct mail less and less due to its cost, and consumers weren’t shopping as much during that time when compared to before the recession.

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

Fabric

APRIL 20, 2023

For retailers, this presents a unique opportunity to tap into a growing market and offer consumers a wide variety of options to spruce up their living spaces. With the rise of e-commerce, home decor retailers can now reach a wider audience than ever before. per consumer unit.

Shipping Costs 130

Shipping Costs Retail eCommerce Arts 130

Smile.io

MAY 15, 2024

    Choose the right ecommerce platform There are countless ecommerce platforms an entrepreneur can choose from. The factors you consider when starting an ecommerce business differ significantly from those that matter when scaling an ecommerce business.   

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Optimizely

JULY 17, 2018

As a marketer, you understand why you’re collecting the data, but what are you doing with it? In fact, fewer than a quarter of marketers are extremely satisfied with their ability to use customer data to create more relevant experiences. And 54 percent of marketers are only using half of their customer data.

Marketing 170

Marketing Social Media Customer Data B2C 170

Algopix

JULY 26, 2023

Furthermore, advancements in mobile technology have enabled consumers to make purchases on-the-go, further boosting eCommerce sales. Shopping cart solutions facilitate the online purchase process by allowing customers to add products to their cart, review items, and proceed to checkout securely. What are Shopping Cart Solutions?

Shopping Carts 126

Shopping Carts Payment Services 3dcart eCommerce Platforms 126

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. The critical components of the e-commerce platform. Trust is an important factor in customer experience. Suvish Viswanathan Head of European Marketing, Zoho.

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. Brand Experience. Data And Insights.

eCommerce 213

eCommerce Merchant Services Games Payment Services 213

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ESW

NOVEMBER 26, 2018

There’s no question that eCommerce is opening up a literal world of opportunities for consumer brands. A recent report from eMarketer says that eCommerce accounted for more than 10 percent of all retail sales around the globe in 2017. They intuitively understand the power of focusing on customer experience and engagement.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

Omnisend

MAY 12, 2021

At that time, analysts predicted a rise in the number of online shoppers, but the unexpected and devastating global pandemic limited consumers’ purchasing channels. With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Ecommerce Platforms

MARCH 18, 2023

To understand the difference between retail vs ecommerce, we need to take a closer look at both concepts. The term “retail” refers to the sale of goods and services to consumers. Over the years, various forms of “retail” have emerged, from online retail (Ecommerce) to mobile and app-based retail sales. What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

BigCommerce

JANUARY 23, 2018

That is why you must pick the right ecommerce platform – because you need to focus on marketing and growth. Modern ecommerce platforms are the equivalent of a marketing technology, development and IT staff – all in one. Financial Issues Related to Your Ecommerce Platform. It’s Moore’s law.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Ecommerce Platforms

JANUARY 15, 2023

Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies. LiveChat Core Features.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Omnisend

MAY 18, 2021

With the coronavirus pandemic, more and more customers are turning to ecommerce. Consequently, CBD sellers need to boast strong direct-to-consumer skills and marketing strategies, and connect with consumers to offer in-depth knowledge about CBD to enhance sales. The Top CBD Ecommerce Trends.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Optimizely

JUNE 28, 2018

We know the ecommerce world changes rapidly, and it can be tough to keep up. But even with that exponential progress, consumers are still underutilizing ecommerce websites , with just 9 percent of U.S. After all, this is the same industry that has seen upwards of $150 billion in growth over the past five years.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

BigCommerce

JUNE 5, 2018

In a Digital Commerce 360 study , consumer reported the following reasons for why they shop on branded websites over Amazon: They want a sense of belonging. The winning sites and finalists fell into the following 4 categories: Best Overall Ecommerce Website Design. Best New Ecommerce Website Design. Let’s dive in.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

ESW

JULY 24, 2018

In a digital business world, a company’s success depends in large part on its ability to create a flawless customer experience. Why is the customer experience so important? Because customer satisfaction and revenue are directly tied to the customer experience. Headless eCommerce does.

eCommerce 84

eCommerce eCommerce Platforms Presentation Customer Experience 84

MagentoBrain

MARCH 16, 2023

Magento API (Application Programming Interface) is a set of protocols, routines, and tools that enable communication between Magento e-commerce platforms and external systems or applications. Improved customer experience: Provide customers with a seamless shopping experience.

Magento 59

Magento Payment Services Shipping Costs Payments 59

GetElastic

JUNE 4, 2019

Subscription companies face threats from online direct-to-consumer retailers. Savvy subscription providers are heading off the downturn by creating multiple revenue streams (Birchbox recently opened a brick-and-mortar store), but ultimately it will boil down to delivering an exceptional value proposition and customer experience.

Subscription 142

Subscription Payments Payment Services eCommerce 142

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. Starting an ecommerce store is easier than ever with the rise of ecommerce platforms like Shopify. In a highly saturated market, customers have endless choices of brands to support.   Smile.io

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Optimizely

JANUARY 30, 2018

That’s despite the fact that research from the CMO Council and Netsertive revealed that 94% of marketers think that providing an omnichannel customer experience is crucial to business success. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Ecommerce Platforms

OCTOBER 27, 2022

Fulfilment services can help to make this whole process less time consuming and frustrating. Shopify has its own comprehensive tool, which makes it easy to store inventory across the globe, and access a host of valuable data points, including order tracking, customer data, and inventory labels. Go to the top.

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. In one recent study of 1000 consumers, 80% indicated they want personalization from retailers. Real-Time Capabilities.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Ecommerce Platforms

MARCH 4, 2021

Eventually, third-party logistics make sense for online stores , seeing as how it cuts out expensive and time-consuming elements like storage, shipping, and packaging. The goal is to find a fulfillment partner near your primary customers. Multiple integrations for ecommerce platforms, return management platforms, and more.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

BigCommerce

OCTOBER 20, 2017

Both of those strategies have long worked –– and will likely continue to –– but the B2B brands capitalizing on the new B2B buyer shopping habits (as more and more millennials age into Director, VP and C-Suite positions) are using their ecommerce channel to grow revenue and customer acquisition. Avery Dennison. Learn from Amazon.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Korona

AUGUST 3, 2022

How to proceed with an eCommerce POS integration? What Is eCommerce POS Integration? An eCommerce POS integration is a solution that provides a simplified connection between your eCommerce platform and your POS system. A retail system that seamlessly integrates eCommerce and point of sale can do a whole lot more:

POS 52

POS eCommerce Point of Sale Payment Services 52