RTP blog

FEBRUARY 11, 2019

By Mitch Doust, Cover Genius It’s no secret that consumer power is on the rise. A hyper-personalized experience is no longer seen as a benefit, but an expectation. So how can e-Commerce companies create more captivating and impactful experiences? Translation: consumer experience.

eCommerce 150

eCommerce Consumer Payment Services eCommerce Platforms 150

Retail TouchPoints

APRIL 26, 2024

The Bark product portfolio now includes toys, food, treats, dental kits and dental chews, and the brand is forging deep relationships with retailers like Target and PetSmart to bring this growing assortment to consumers. Consumers want what is best for their dog; it’s personal. It also means we go beyond the core function of a product.

Toys 278

Toys Social Media Subscription Consumer 278

GetElastic

DECEMBER 12, 2017

It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. The impact on customer experience: Your voice is now your password. Voice technology requires a future-proof ecommerce platform that facilitates marketing agility.

Customer Experience 144

Customer Experience Technology Customer eCommerce 144

Retail Technology Review

DECEMBER 16, 2020

Global eCommerce platform, Kooomo, has announced further updates to its platform, including improved accuracy of stock, increased garment context through updated size charts, greater flexibility when managing cookies and a progress bar which indicates how close a consumer is to qualifying for free shipping.

Customer Experience 87

Customer Experience Improvements eCommerce Platforms Customer 87

Fabric

MARCH 14, 2023

trillion fashion and apparel industry—where $898 billion is transacted online —and where consumers are constantly seeking new styles, trends, brands, and designs. fabric Commerce Platform is a complete, fully-composable e-commerce platform that provides the building blocks to create superior online shopping experiences for customers.

Apparel 130

Apparel Fashion Shipping Costs eCommerce 130

Fabric

DECEMBER 15, 2023

Read on to learn about the strategies and technologies that will shape the retail experience in 2024 and beyond. Navigating consumer habits in the instant gratification economy Lori and Jon kicked off the event by discussing the shift in consumer habits and the rise of the instant gratification economy. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. But what does this look like in practice?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Kibo

MARCH 24, 2021

Starting with in-store displays and shopping experiences, and now encompassing home page and app design, merchandising presents products to consumers to help suggest what to buy. The post Drive Revenue With Searchandising: Boost and Bury Products for Better Customer Experiences and Promotions appeared first on Kibo Commerce.

Customer Experience 118

Customer Experience Customer B2C Recommendation 118

Pivotree Blog

OCTOBER 18, 2023

With consumers becoming increasingly tech-savvy and younger generations entering the market, the way products are discovered and purchased is evolving rapidly. The pandemic accelerated the shift towards digital platforms, which has brought both opportunities and challenges.

eCommerce 69

eCommerce Technology eCommerce Platforms EDI 69

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

365 Retail

MAY 1, 2024

Consumers now have the luxury of browsing products from their homes. E-commerce platforms offer a large selection of items that can be compared and purchased with just a few clicks. Many are integrating technology to enhance the customer experience.

Payment Services 52

Payment Services Mobile Payments Social Media eCommerce 52

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based digital commerce.

Customer Experience 146

Customer Experience Customer Technology Games 146

RTP blog

SEPTEMBER 25, 2017

By Susan Wall, Oracle + Bronto Consumers today want it all when they shop. As time goes on, and as consumers continue to weave seamlessly in and out of channels, their expectation for a smooth, frictionless shopping experience will continue to rise, making it vital that retailers meet their needs every step of the way.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

Retail TouchPoints

APRIL 20, 2023

Despite the ecommerce and brick-and-mortar businesses operating as separate companies, the two do partner to enable seamless customer experiences. “As the largest luxury ecommerce platform in the U.S., “As the largest luxury ecommerce platform in the U.S.,

Jewelry 328

Jewelry Events Travel eCommerce 328

Retail TouchPoints

JUNE 29, 2020

and Canada, is rolling out its first-ever online store and mobile app for consumers within the delivery or pickup radius of its locations. The retailer has tapped Local Express , an e-Commerce platform for independent grocers, as its white-label technology provider.

eCommerce Platforms 176

eCommerce Platforms eCommerce Payment Services POS 176

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Live Chat 263

Live Chat Social Media eCommerce Consumer 263

Retail TouchPoints

MARCH 15, 2024

Digital shelf optimization (DSO) means constantly making changes to your product display on ecommerce platforms in an attempt to keep it as optimal as possible. It may even improve customer experience by providing opportunities to buy items at a lower cost. trillion in sales by 2026. What is Digital Shelf Optimization?

Telecommunications 264

Telecommunications eCommerce Platforms Games eCommerce 264

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

Customer Experience 330

Customer Experience Arts Customer Telecommunications 330

Algopix

SEPTEMBER 19, 2023

The Impact of ASIN, UPC, and EAN on Product Identification In today’s digital age, the world of commerce has undergone a profound transformation. Consumer Trust: Reliable product identification builds consumer trust. Data Accuracy: Accurate product data is crucial for both online marketplaces and physical retailers.

eCommerce 96

eCommerce eCommerce Platforms Supplies Point of Sale 96

Retail TouchPoints

AUGUST 11, 2020

Starting this fall, more than 50,000 additional items will be available to Ship customers across multiple categories including natural and organic, international food, specialty items, housewares and toys. The third-party vendors will ship the products directly to the consumers’ homes.

Shipping Costs 288

Shipping Costs Shipping Merchant Services eCommerce 288

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Retail TouchPoints

NOVEMBER 13, 2020

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com.

Outdoor 299

Outdoor Management Apparel eCommerce Platforms 299

Retail TouchPoints

SEPTEMBER 4, 2023

For example, a payments integration can process a customer’s purchase quickly and securely, keeping merchandise flowing smoothly. But if the integration isn’t seamlessly integrated into the site, it can compromise the customer experience, leading to churn and abandoned carts.

Payment Services 263

Payment Services Payments eCommerce Customer Experience 263

Retail TouchPoints

NOVEMBER 17, 2021

Beauty brand Charlotte Tilbury has become the first retailer to debut the new Shop with Friends ecommerce functionality from Obsess , which allows groups of consumers to visit Charlotte Tilbury’s virtual Beauty Gifting Wonderland shop together in real time. “My

eCommerce 264

eCommerce eCommerce Platforms Gifts Games 264

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. What is the post-purchase experience?

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

ESW

DECEMBER 4, 2023

The partnership gives ecommerce brands built on Shopware access to ESW’s suite of solutions to enable all aspects of DTC cross-border expansion, including compliance, data security, fraud protection, taxes and tariffs to checkout, delivery, returns, customer service and demand generation, in as little as four weeks.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

NOVEMBER 30, 2023

The ultimate goal of the platform is to “transform the buying experience” of Hearst’s consumer media businesses, which collectively reach 165 million unique users each month. “Their new Vtex-powered platform is redefining the industry.

eCommerce 255

eCommerce Fashion Customer Experience Technology 255

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. a more suburban area where consumers live and shop. “We The store is at the Shops at Merrick Park in Coral Gables, Fla.,

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264

Kissmetrics

FEBRUARY 3, 2021

Online shopping is more convenient than ever, and so is building an ecommerce store. And while there are several ecommerce platforms on the market, Shopify and WordPress remain the most prominent. If you already have a WordPress website ready, it would be better to go with WordPress for ecommerce as well.

Shopify 326

Shopify Payment Services WooCommerce Payments 326

Retail TouchPoints

SEPTEMBER 21, 2023

Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care. Feedback loop: Implement AI-driven feedback systems to continuously gather and analyze customer feedback.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

MAY 20, 2021

“Through this exclusive partnership with Klarna, we are delivering on our commitment to strengthen ABG’s ecommerce platform, broaden our consumer audience base and attract new shoppers to our brands.”.

Payment Services 275

Payment Services eCommerce Platforms Consumer eCommerce 275

Retail TouchPoints

FEBRUARY 1, 2022

Consumer expectations have become even more demanding. Another example set to launch next year is an endeavor by Combs Enterprises with Shop Circulate , a curated digital marketplace that allows consumers to discover and buy products exclusively created and sold by Black entrepreneurs. The Year of the Seller. The Year of the Seller.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

Retail TouchPoints

JUNE 28, 2022

forcing retailers to grapple with remaining relevant to increasingly price-sensitive consumers. Illustrating the consumer response to the Fed’s activity, on June 15 the U.S. We’re doing everything we can to help this customer stretch their budgets.”. What do customers see when they ask for things? 7% increase.

Customer Data 290

Customer Data Customer Retail Consumer 290

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 256

Technology Management eCommerce eCommerce Platforms 256

Retail TouchPoints

MAY 16, 2022

Retailers need to start by realizing that consumers in today’s digital-heavy retail world are the center of it all — increasingly, everything revolves around them. Retailers can incorporate these elements into their strategies not to gain consumers but to build relationships that are unique and long-lasting.

Improvements 278

Improvements Customer Retail Consumer 278

Retail TouchPoints

DECEMBER 7, 2021

Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce. Product eXperience (PX) is perhaps the most important part of the customer experience journey.

Arts 276

Arts Customer Shipping Costs Customer Experience 276

Kissmetrics

NOVEMBER 23, 2020

Amazon reviews are a crucial part of customers’ decision-making process. Without the ability to touch, feel, and test a product in real life, consumers look to reviews to determine whether or not an item will fit their needs. A study by Podium found consumers won’t engage with businesses that have less than a 3.3-star

eCommerce 307

eCommerce Consumer eCommerce Platforms SEO 307