Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Supplies 226

Supplies Customer Experience Technology Omnichannel 226

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1. ” 5.

ACH 236

ACH Multi-channel Technology Customer Retention 236

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

Payment Services 207

Payment Services Merchant Services Omnichannel Consumer 207

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

Shipping Costs 271

Shipping Costs Shipping Small Business Retail eCommerce 271

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

Small Business Retail 246

Small Business Retail Omnichannel Consumer Retail 246

Retail TouchPoints

OCTOBER 11, 2023

Because of this niche focus, GSN’s target customer, who is aged about 40 years and older, tunes in largely for the education and entertainment value. In the end, what we’re trying to do is remove friction and to provide customers with great flexibility when it’s time to transact with us,” Hauser explained.

Jewelry 242

Jewelry Payment Services Payments ACH 242

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Retail 232

Retail Supplies Merchant Services Social Media 232

Retail TouchPoints

JUNE 7, 2023

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years, personal finance concerns are high on their list of worries. That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012.

Food and Beverages 262

Food and Beverages Travel Hobbies Shipping Costs 262

Retail TouchPoints

AUGUST 14, 2020

This adds up to a new outlook on finances for Gen Zers who are already taking a more careful approach in how, when and where they spend. Like the Millennials who came before them, Gen Zers opt to spend on memory-making experiences over physical things. Double Down On Building An Integrated Mobile Experience .

Merchant Services 262

Merchant Services Payment Services Mobile Customer Experience 262

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 163

Payment Services Games Live Chat Customer 163

Retail TouchPoints

AUGUST 3, 2021

Modular replacement parts are available, allowing consumers to repair broken items rather than simply tossing them away. Packaging is made from post-consumer paper, printed with vegetable-based inks and uncoated for 100% recyclability. for millennial and Gen Z consumers” with products people are “proud to use.”.

Shipping Costs 335

Shipping Costs Consumer Shipping Arts 335

Retail TouchPoints

JUNE 4, 2020

Retailers have scrambled to ensure customers are able to get essential items as quickly as possible, using different methods to remain contact-free such as curbside pickup, social distancing while shopping in-store and home delivery. Today’s Spotlight Is On E-Commerce, But An Omnichannel Approach Will Be Key Post-Pandemic .

Shipping Costs 234

Shipping Costs eCommerce Retail eCommerce Software 234

RTP blog

DECEMBER 8, 2017

In urban settings in particular, where it’s costly to open and manage full-size locations, retailers are opting for smaller spaces that offer a more intimate customer experience and significant cost-savings. Bobbi Leach is the CEO of FuturePay , an e-Commerce financing solution for the omnichannel shopper.

eCommerce 150

eCommerce Shipping Costs Payment Services Retail 150

BigCommerce

AUGUST 6, 2018

Today, about 20% of baby products sales take place online—more than any other consumer packaged goods category. Shoppers browsing their ecommerce site can view a fan page with reviews and photographs from happy customers, size charts, FAQs, and a blog with tips for parents. Scentos Wins Best Customer Experience Website.

eCommerce 197

eCommerce BigCommerce Customer Clothing 197

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. With its Composable Commerce solutions, Astound Commerce can further transform its clients’ digital propositions by implementing custom technology solutions to provide consumers with a unique brand experience.

Telecommunications 81

Telecommunications Omnichannel Technology Customer Experience 81

GetElastic

APRIL 11, 2023

This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment. billion in financing has been obtained for headless commerce in 2020 and 2021 alone. According to a study , over $1.65

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

MAY 27, 2022

While customers are gaining benefits from easier access and smarter online commerce with friendly features, the real action is happening behind the scenes. We use data to gain consumer insights, test market reception and decide when and where we’re going to advertise. Understanding the Consumer Journey. government systems.

Shipping Costs 319

Shipping Costs Multi-channel Technology Information 319

Retail TouchPoints

JUNE 17, 2020

Purposeful injection of analytics into the store environment will drive valuable measurements that influence design and the customer in-store journey, enhance conversion and operating efficiencies while improving omnichannel practices. Customer Journey And Operational Efficiency.

Retail 163

Retail eCommerce Omnichannel Shopping Carts 163

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 263

Fulfillment Vend Operations Technology 263

BigCommerce

JUNE 19, 2018

Historically, however, in order to properly organize and orchestrate ERP data flow, customer-facing tool options have been limited. ERPs are essential in allowing retailers to offer multichannel experiences to their customers. This is because ERPs rely heavily on EDI and APIs to sync with outside systems.

EDI 315

EDI eCommerce BigCommerce Shipping Costs 315

Retail TouchPoints

AUGUST 25, 2021

The term rose to the surface last year as 2020’s unique confluence of events drove consumers toward shopping alternatives that were both environmentally friendly and economically feasible. The consumer is changing, the way that they purchase is going to change,” he said. “We In the retailX keynote session on Wednesday, Aug.

Retail 306

Retail Consumer eCommerce Social Media 306

Retail TouchPoints

JANUARY 11, 2022

But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with broader corporate social responsibility (CSR) strategies. Consumer Demands Accelerate Sustainability Priorities. of purchases.

Shipping Costs 312

Shipping Costs Fashion Consumer Definition 312

ChannelAdvisor

OCTOBER 28, 2019

Product sourcing and shipping modernizations have created a very efficient logistics process that in many ways is turnkey and delivers a great customer experience. Typically, retail stores would offer layaway programs to customers who could not get approved through primary credit methods, which led to wait times of 90 days or longer.

Payment Services 40

Payment Services Payments eCommerce Customer 40

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

365 Retail

MAY 17, 2022

In the purchase process, payment is a delicate phase because it determines the transition from the purchase intention of the customer to the actual sale and the less friction there is at this juncture, the more pleasant the customer experience. billion in fees, labour, and lost business in 2020.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

Omnisend

OCTOBER 8, 2020

Use abandoned cart notifications and offers This year, with stores closing or limiting capacity due to Covid, more businesses will rely on email and SMS to get in front of their customers. Key Takeaways: Marketing at people vs. marketing with people—email has to be valuable for the consumer you’re marketing to.

eCommerce 148

eCommerce Shopify Events Customer Retention 148

GetElastic

APRIL 14, 2022

Microservices-based, API-first solutions deliver on that innovation by opening the door to differentiated customer experiences. You want a high implementation success rate to build your customers’ trust. Elastic Path is the leading independent provider of commerce solutions for digital experiences. Our Customers.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78

Retail TouchPoints

AUGUST 4, 2022

Adding to the curious nature of this new retail concept is the fact that there’s a good chance consumers will walk away from the store with more money than they came in with (it just won’t be in the form of U.S. Adding to the interactivity of the store, customers will also be able to display their own NFTs on the gallery wall.

Cryptocurrencies 256

Cryptocurrencies Payment Services Arts Retail 256

ESW

APRIL 23, 2019

As large retailers like Amazon and Walmart push their digital customer experiences to the next level, smaller eCommerce companies must look for eCommerce solutions that will help them keep pace. Your eCommerce solution needs to offer the following five features to fully serve both you and your customers. . Cryptocurrency.

Payment Services 104

Payment Services eCommerce Payments eCommerce Platforms 104

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. At the same time, emails can also get overwhelming for customers. This leads customers to be wary of emails, and negatively affects the brand’s reputation.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Smile.io

FEBRUARY 7, 2023

To the now looming recession and an increase in prices of everyday goods and services that every consumer is feeling. However, this doesn’t mean that consumers are not spending. Consumers are spending across industries. Shipping is where there are a lot more options and flexibility in what brands can give their customers.”

eCommerce 96

eCommerce Shipping Costs Merchant Services Social Media 96

retailnext

JANUARY 23, 2020

Forty percent of consumers buy more from retailers that provide a personalized shopping experience across digital and in-person channels. Shoppers want a seamless experience between the web and brick-and-mortar stores. Embrace Omnichannel Marketing. A whopping 73 percent of retail consumers use multiple channels to shop.

Small Business Retail 52

Small Business Retail Marketing Retail Omnichannel 52

365 Retail

MAY 5, 2023

AI has the potential to revolutionize various sectors, including healthcare, education, finance, transportation, agriculture and of course, retail. Online Retail: Personalization, Chatbots, and Predictive Analytics In the e-commerce landscape, AI has played a pivotal role in creating personalized shopping experiences for consumers.

Retail 81

Retail Social Media eCommerce Technology 81

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. And if you’re not using an advanced loyalty tool, you’re losing repeat customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

GetElastic

AUGUST 25, 2021

This enabled them to keep 80% of their forecast revenue without having a single customer set foot in their stores. In B2C, retailers are well under way to modernizing their customer experiences by integrating online and offline channels – for example BOPIS is becoming almost common place even in niche retail markets.

Payments 148

Payments Payment Services eCommerce Multi-channel 148