ROI Revolution

SEPTEMBER 29, 2023

Being a leader of a consumer brand is both thrilling and challenging. Consumers have an uncanny ability to tune out noise and distractions. Ecommerce leaders are grappling with the constant emergence of new players, the shifting tides of consumer behavior, and the battle for market share.

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White Paper Consumer Marketing Books 78

Salsify

AUGUST 4, 2022

The line between retailers and brands will continue to blur for consumers, making close collaboration essential to meet the needs of modern shoppers.

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Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 249

Consumer Telecommunications Banking Fulfillment 249

Salsify

JULY 12, 2022

The demand from global consumers is apparent: They want personalized shopping experiences — and brands and retailers must have a clear strategy to create them.

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Download Retail eCommerce Consumer 147

ChannelAdvisor

AUGUST 2, 2021

Retail relationships came under pressure, shopping habits across geographies and generations changed — and many brands were thrust into the world of direct-to-consumer (D2C) sales. As shopping activity continues to evolve, online marketplaces are also becoming a first stop for many consumers searching for a particular product or brand.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

ChannelAdvisor

AUGUST 2, 2021

Retail relationships came under pressure, shopping habits across geographies and generations changed — and many brands were thrust into the world of direct-to-consumer (D2C) sales. As shopping activity continues to evolve, online marketplaces are also becoming a first stop for many consumers searching for a particular product or brand.

Consumer 98

Consumer Shipping Costs eCommerce Multichannel 98

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Sailthru

JANUARY 19, 2023

It has never been more difficult, nor more important to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Retail TouchPoints

DECEMBER 28, 2023

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments that have no chance of succeeding unless they are actively understood by consumers and put into practice.

Consumer 275

Consumer Presentation Document Supplies 275

365 Retail

FEBRUARY 10, 2023

Consumer electronics brands are looking to increase their direct-to-consumer selling in 2023, despite the cost of living crisis and reductions in consumer spending. Amazon has been a mainstay for consumer electronics brands and 69% of those surveyed claimed it is still a key channel.

Channel 122

Channel Consumer Electronics Consumer Electronics 122

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

eCommerce 195

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Groove

MARCH 12, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Gentry Jensen of Cordova Outdoors In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Gentry Jensen, founder of Cordova Outdoors, delving into Jensen's remarkable journey from a Navy SEAL to an innovative entrepreneur.

Outdoor 195

Outdoor eCommerce BigCommerce Travel 195

Smile.io

JUNE 2, 2023

As the attention to environmental issues becomes increasingly mainstream and consumers become more mindful of their effect on the planet, a shift towards sustainability has emerged in consumer trends. Do consumers care about sustainability? Do consumers care about sustainability? The answer is a resounding yes.

Consumer 83

Consumer Shipping Costs Shipping Social Media 83

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Mobile 276

Mobile Mobile eCommerce eCommerce Shipping Costs 276

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. How to Take Consumer Engagement and LTV to New Levels. Listen to the session on demand. Listen to the session on demand.

Consumer 190

Consumer Payment Services Fulfillment Multi-channel 190

Profitero

FEBRUARY 4, 2020

Click and collect, also known as “buy online, pickup in store” (BOPIS), is a hybrid eCommerce business model in which brands offer consumers the option to place orders online and pick them up in person, at a retail location or central collection point. What does the future of click and collect hold? What is click and collect?

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Download X-cart Shipping Costs Shipping 78

Salsify

MAY 13, 2021

The vast majority of shoppers (86%) rely on digital information while shopping , according to the 2021 Salsify consumer research report. For most shoppers, a product page was central to this buying moment.

Download 78

Download Information Consumer Omnichannel 78

Retail TouchPoints

JANUARY 18, 2024

Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue. In fact, most consumers use an app only once or twice before deciding to delete it or not. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 317

Retail Customer Loyalty Games Reference 317

365 Retail

DECEMBER 20, 2023

Original research of over 1,000 UK shoppers by Intellias revealed that almost half (45%) of UK consumers already use Generative AI (GenAI) tools, such as ChatGTP, in their day-to-day lives, rising to 79% of Gen Z.

Consumer 64

Consumer Customer Experience Download Omnichannel 64

UpSellIt

NOVEMBER 4, 2020

Each year, a palpable shift occurs in consumer spending during the holiday season: shoppers become more impulsive. As ecommerce prepares for the busiest online shopping period in history , let’s take a look and how and why consumer behavior is so affected by the holiday shopping season. Consumers Expect to Spend Money.

Consumer 146

Consumer Recommendation eCommerce Supplies 146

RetailMinded

NOVEMBER 18, 2020

For example, There was a huge shift to online shopping since the start of the crisis, with 53% of consumers now buying more things online than normal, and many retailers found themselves unable to adapt to the new consumer demands without the correct infrastructure in place. . Download from [link]. . BrightpearlHQ.

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Salsify

JUNE 1, 2021

The overwhelming majority (86%) of shoppers will pay more for a product when it comes from a brand they trust, according to the Salsify 2021 consumer research report.

Download 78

Download Consumer Omnichannel eCommerce 78

ChannelAdvisor

JANUARY 12, 2023

Recession or not, marketers can take swift action to safeguard their businesses and stay resilient in the face of ever-changing consumer behavior. While the pandemic forced consumers online, today, many choose to shop multiple digital channels in favor of convenient browsing, product research and click-and-collect options. .

eCommerce 59

eCommerce Consumer Multichannel Social Media 59

Salsify

JANUARY 27, 2022

Consumers started the 2021 holiday shopping season with new expectations. Shoppers around the world have been forced to evolve and adopt new buying behaviors at unprecedented rates, and demand for engaging omnichannel commerce experiences has never been higher.

Download 78

Download Omnichannel eCommerce Consumer 78

Retail TouchPoints

MARCH 13, 2024

Consumers, especially younger ones, have moved on to places like Netflix , YouTube and TikTok. Enter Sune , a shopping app founded by Beitler under the Qurate banner that is the company’s answer to the demands of the “Gen Zennial” consumer (as Beitler calls them). He has his own built-in focus group right at home. “ audiences.

Home Shopping 278

Home Shopping Consumer Toys Social Media 278

Retail TouchPoints

AUGUST 15, 2023

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. And consumers agree, with 90% saying that the post-purchase experience is just as important as the quality of the products they’re getting.

Live Chat 241

Live Chat Merchant Services Recommendation Customer Experience 241

TalkingRetail

JUNE 3, 2020

Retailers can download an Independents’ Day logo to display in their shop windows direct. This story continues at Independents’ Day asks consumers to Pledge a Pound. The campaign is calling on shoppers to ‘Pledge a Pound’ to an independent retailer on Independents’ Day, on Saturday 4 July.

Consumer 78

Consumer Download Retail 78

Retail TouchPoints

AUGUST 10, 2023

Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. But these features often end up backfiring, ultimately confusing consumers and making the experience feel chaotic and frustrating. of total U.S.

Mobile 246

Mobile Retail Consumer Customer Experience 246

Retail TouchPoints

MARCH 8, 2022

Each day, more electric vehicles (EVs) are hitting the road as consumers and commercial drivers look to reap the potential long-term financial and environmental benefits of the technology. But such networks don’t communicate with each other in ways that benefit the consumer.

Presentation 278

Presentation Payment Services Retail Download 278

Retail TouchPoints

JULY 11, 2023

These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders. Do the Market’s Consumers Understand Your Products and Services? ” 4. “For ” 4.

Fulfillment 264

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RetailDive

JANUARY 11, 2021

Target, eBay and Wayfair also made the top 10 list as consumers increasingly rely on mobile as a shopping channel, per Apptopia.

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Retail TouchPoints

JANUARY 20, 2022

Mobile Wallet as a Channel lets shoppers download mobile passes from a brand, offering a number of benefits that marketers can use to engage with customers. Retailers also can use mobile passes to send alerts and push timely, personalized content to consumers using geolocation.

Mobile 278

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Retail TouchPoints

JULY 21, 2023

A recent Retail TouchPoints special report dug into these stages and supporting technology use cases, which include: Discovery and Inspiration During the discovery phase, consumers want to be inspired. Download the special report to get more perspectives from some of the industry’s top voices.

Technology 246

Technology eCommerce Outdoor Consumer 246

Retail TouchPoints

NOVEMBER 10, 2022

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. But clearly deal hunting is top-of-mind for older consumers: while 55% of Gen Z consumers said they plan to spend more on holiday shopping and celebrations, a mere 39% of millennial shoppers intend to do the same.

Gifts 264

Gifts Social Media Shipping Costs Consumer 264

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Download our recent report, Turning Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration.

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

JULY 6, 2022

These creators, whether nano-, micro- or macro-influencers, have cultivated communities who eagerly consume their content and hang onto every product recommendation they make. And because they have a guided experience that’s driven by Galeries Lafayette’s employees, consumers ultimately feel more confident in their purchase decisions. .

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