Retail TouchPoints

OCTOBER 17, 2023

The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind.

POS 221

POS Mobile Point of Sale Channel 221

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations. Passing the Baton.

Operations 241

Operations Improvements Supplies Fulfillment 241

Retail TouchPoints

JUNE 16, 2022

The mobile devices support communications throughout the entire store and in the parking lots, via both text messaging and walkie-talkie communications. They also feature more efficient app speeds than other mobile devices. hdPhones are being rolled out to approximately 100 stores per week, with plans to equip all U.S.

Mobile 279

Mobile Demo Improvements Customer Experience 279

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” The family-owned-and-operated business announced its rebrand in March 2022 and expects the new brand identity to be fully implemented by the beginning of 2023.

Mobile 269

Mobile Retail Customer Experience Improvements 269

Retail TouchPoints

MAY 2, 2024

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. As the industry evolves, it will be crucial for stakeholders to remain adaptable, leveraging data and partnerships to meet the changing needs of consumers in a digital-first economy.

Customer Retention 263

Customer Retention Payment Services Gifts Marketing 263

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. That will happen this year.

Retail 279

Retail Mobile Consumer Operations 279

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. For instance, most consumers are willing to tip at restaurants for table service and food delivery.

Consumer 200

Consumer Payment Services Point of Sale POS 200

Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization.

eCommerce 249

eCommerce Consumer Merchant Services Recommendation 249

RTP blog

JANUARY 17, 2018

Store associates, when equipped with custom-made mobile apps tailored specifically for the retail experience, can achieve exponential performance and sales outcomes by offering customers a personalized in-store experience. Take, for example, product promoters who travel across retail sites performing in-store promotions.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Shipping Costs 329

Shipping Costs Consumer Supplies Shipping 329

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 243

Mobile Payment Services Technology POS 243

Retail TouchPoints

MAY 3, 2024

Caper Carts feature interactive screens that allow consumers to track their spending, gain instant access to coupons and deals and see timely brand ads and messaging. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Retail 245

Retail Omnichannel Mobile Operations 245

Forrester eCommerce

JUNE 15, 2018

In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout.

Mobile 223

Mobile Retail Operations Customer 223

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 338

Payment Services Merchant Services Retail Customer Experience 338

Retail TouchPoints

FEBRUARY 5, 2024

Save A Lot is bringing retail media capabilities to its network of 800 independently owned and operated stores to boost their competitive advantage and better serve price-conscious consumers.

Operations 257

Operations Mobile Consumer Retail 257

Retail TouchPoints

MARCH 1, 2021

Brands and retailers often use reviews, ratings and other types of content to boost consumers’ confidence about a pending purchase. We know our members do a lot of research; they read reviews and look at what other consumers’ experiences are. Additionally, Sam’s Club monitors the queries consumers pose via its site’s Q&A feature.

Consumer 288

Consumer Webinar Information Mobile 288

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

Consumer 304

Consumer Social Media Retail Multi-channel 304

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. The cloud also reduces operational, labor and hardware costs while decreasing the risk of data loss.

Consumer 240

Consumer Omnichannel Retail Technology 240

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 310

Consumer Omnichannel Leisure Supplies 310

365 Retail

SEPTEMBER 11, 2023

bp has announced the appointment of Joanne Hall as its new UK retail operations director, reporting to Sonya Adams, VP mobility and convenience retail UK. The post bp Strengthens Retail Leadership Team with Appointment of Joanne Hall as UK Retail Operations Director appeared first on 365 RETAIL | The Latest Retail News.

Operations 110

Operations Retail Customer Experience Mobile 110

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Webinar 271

Webinar Consumer Payments Marketing 271

RTP blog

APRIL 25, 2017

But despite mobile’s meteoric growth as a sales catalyst, the actual number of transactions completed on mobile devices remains low: $60.2 Mobile casts a shadow that’s 30 times its size,” said Laura Naparstek, a Forrester researcher who spoke at the recent Forrester Consumer Marketing 2017 Forum.

Mobile 150

Mobile eCommerce Fashion Channel 150

Retail TouchPoints

SEPTEMBER 21, 2022

Instead, they’ll use sites and their own branded marketplaces or wallets to reach consumers. He has spent 25 years building and operating digital businesses globally with experience in ecommerce, subscription, media, loyalty and rewards platforms, live events, music and sports. He has lived and operated companies in the U.S.,

Consumer 203

Consumer Marketing Games Social Media 203

Groove

APRIL 15, 2024

While there are plenty of options for B2C consumers, the unique capabilities a B2B customer requires simply are not available on B2C platforms and apps. The account management tools make managing a diverse customer base that may have many purchasing preferences much easier and less time-consuming.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Retail TouchPoints

FEBRUARY 19, 2024

Adobe’s data also showed that mobile commerce passed the tipping point, driving 51.8% On that note, and with the market in mind, I reviewed the results of some of the ecommerce mobile user acquisition campaigns we managed, comparing results from Q4 2023 with Q4 2022. billion, up 7.5% from last year. of online sales (vs.

eCommerce Marketing 266

eCommerce Marketing eCommerce Marketing Mobile 266

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. They also need to support a more mobile-enabled workforce that might need smaller, roller-cart type stations, rather than so much emphasis on fixed till cash wraps.

Sporting Goods 285

Sporting Goods Technology Omnichannel Operations 285

365 Retail

FEBRUARY 1, 2024

This, however, is a different consumer. With such habits, the smallest friction in the purchase journey can leave a sour taste in the consumer’s mouth. SoftPoS or Software Point of Sale is a software solution that can turn almost any mobile device into a payment terminal. For businesses, this would mean happier customers.

Payment Services 52

Payment Services Merchant Services Consumer Banking 52

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app.

Payment Services 254

Payment Services Retail Shipping Costs Mobile 254

Retail TouchPoints

JULY 1, 2022

Enjoy will continue operating throughout the bankruptcy process but will wind down its operations in the UK, according to an SEC filing. To fund its operations throughout the Chapter 11 proceedings, Enjoy has received a $2.5 The ultimate plan is to sell to the highest bidder.

Technology 312

Technology Telecommunications Consumer Electronics Electronics 312

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Retail 245

Retail Supplies Merchant Services Social Media 245

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 265

Omnichannel Shipping Costs Operations Fulfillment 265

RTP blog

MARCH 17, 2017

While you may assume that young and middle-aged consumers are the only ones who are really making use of self-checkout, the numbers reveal a different story. Clearly, self-checkout is proving to be useful for consumers of all ages. Operational costs are reduced. The benefits of mobile self-checkout are clear and indisputable.

Mobile 150

Mobile White Paper Payment Services Shopping Carts 150

RTP blog

OCTOBER 5, 2017

3, 2, 1 — Gone Shoppers are demanding a shorter journey from discovery to purchase, and this couldn’t be more relevant for the mobile consumer. 3, 2, 1 — Gone Shoppers are demanding a shorter journey from discovery to purchase, and this couldn’t be more relevant for the mobile consumer.

Mobile 150

Mobile Consumer Retail Channel 150

Retail TouchPoints

MAY 8, 2024

Eligible devices — including TVs, computers, mobile devices, gaming systems, toasters and vacuum cleaners — will be repaired and resold; items at the end of their life will be responsibly recycled by Reworld, which has recycled more than 135 million pounds of e-waste to date.

Electronics 240

Electronics Games Mobile Operations 240