Retail TouchPoints

MARCH 9, 2023

We’ve done a lot of brand studies and our brand image with Gen Z is very, very strong, so we don’t have an issue with brand image,” said Hawkins in an interview with Retail TouchPoints. “We The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base).

Omnichannel 277

Omnichannel Social Media Mobile Fashion 277

RTP blog

APRIL 7, 2019

By Rob Maille, CommerceCX As retailers look to improve the shopping experience for customers, a top priority is removing friction while delivering on quality. In the past, many brands thought this meant going mobile, but mobile doesn’t always level up the shopping experience.

Retail 150

Retail Mobile Customer Data Subscription 150

Retail TouchPoints

JANUARY 12, 2023

Inspired by his own experience — starting Chobani as a Turkish immigrant who himself hired refugees and found they were among his best employees — Ulukaya founded Tent Partnership for Refugees in 2016 to mobilize businesses to hire, train and mentor refugees. Get the Skinny on 2023 Trends.

Consumer 278

Consumer Food and Beverages Beauty and Health Toys 278

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Let’s look at a D2R case study in action and go over what they were able to achieve. Every few decades, retail brands discover a new way to connect with consumers.

Retail 243

Retail Social Media Consumer Channel 243

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers.

Merchant Services 282

Merchant Services Customer Payment Services Social Media 282

ESW

JULY 6, 2023

What the Customers Say Not only do Amazon shoppers report high satisfaction with their experiences, but customer feedback for other retail sites suffers as a result. Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Sailthru

MAY 19, 2023

Customer engagement has been upended. The new competitive battlefield is the customer experience. This translates into delivering a superior experience versus your competitors. If we are building more accurate profiles of our customers to drive repeat purchases, our data must be accurate and flexible.

Customer Data 78

Customer Data Technology Demo Channel 78

Sailthru

MAY 8, 2018

Download the Gartner Magic Quadrant for Multichannel Marketing Hubs to learn more about how multichannel marketing hubs can help your organization unify customer data across channels, enhance personalization and decisioning with AI, and integrate customer journey analytics.

Multichannel 101

Multichannel Marketing Document Mobile 101

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

Kissmetrics

JANUARY 6, 2021

Secondly, retail media benefits shoppers by offering a better customer experience (CX). They invested in mobile apps where customers could shop for products and get delivery right to their homes. The same study reveals that 60% of respondents said they’d continue shopping online even after the pandemic.

Retail 362

Retail eCommerce Banking Customer Data 362

Sailthru

SEPTEMBER 4, 2018

We identified more than 50 attributes of the customer experience across email, web, mobile, digital advertising, direct marketing, in-store, and social media for evaluation. Nearly every retailer in the study had some kind of product recommendations on their site. customers also bought”) product recommendations.

Mobile 68

Mobile Recommendation Social Media Improvements 68

Kibo

DECEMBER 14, 2021

This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience. Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices.

Social Media 62

Social Media Retail Mobile Omnichannel 62

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Sailthru

JUNE 5, 2018

We identified more than 50 attributes of the customer experience across email, web, mobile, digital advertising, direct marketing, in-store, and social media for evaluation. Nearly every retailer in the study had some kind of product recommendations on their site. customers also bought”) product recommendations.

Mobile 60

Mobile Recommendation Social Media Improvements 60

Kibo

MAY 17, 2021

To develop a winning marketing strategy, CMOs extract meaningful data points from every customer touchpoint, including mobile and social media. However, they are challenged with cutting through the data noise to find what makes their customers tick.

Social Media 62

Social Media Mobile POS Point of Sale 62

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Sailthru

SEPTEMBER 18, 2019

This feature lets customers take a picture with their camera or smartphone or upload an image to see if Wayfair sells a similar item. In addition to creating a better customer experience, the visual search engine provides Wayfair with data that gives them insight into customer behaviors and preferences.

Home Furnishings 60

Home Furnishings Retail Customer Experience Mobile 60

365 Retail

MAY 7, 2021

Data Privacy : Various studies suggest that consumers are accepting of emails and messages that provide them offer and discounts, provided they have consented to it. Trust is an important factor in customer experience. Being transparent to customers about the usage of such software will also help in building trust. .

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Omnisend

MAY 5, 2021

Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience. The customer can be easily guided to exactly the right location at exactly the right time, ensuring that their order is ready to pick up with no lengthy queuing.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Steve Dennis

OCTOBER 9, 2017

Instead, many emphasized the importance of brick-and-mortar stores in delivering a remarkable customer experience. TechStyle CEO Adam Goldenberg showcased statistics on how Fabletic’s overall brand performance has been enhanced through the opening of stores and on how the merging of cross-channel data gives them an edge.

eCommerce 103

eCommerce Channel Books Download 103

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 141

Consumer Payment Services Fulfillment Multi-channel 141

Liveintent

NOVEMBER 17, 2020

According to a recent LiveIntent study, 53% of publishers reported an increase in engagement with their email newsletters and 50% saw a jump in subscriptions and memberships. You can build audience segments based on customer behavior and interests, and target repeat readers and engaged users who are most likely to convert.

Marketing 71

Marketing eCommerce Subscription Gifts 71

Liveintent

OCTOBER 25, 2018

Along with selling great products and creating better customer experiences, they can also leverage customer intelligence and innovative technology to stay in the game. Offer customers augmented reality. Interactive screens can be used to collect customer data and give people improved experiences.

Customer 48

Customer Retail Technology eCommerce 48

Retail TouchPoints

NOVEMBER 6, 2023

Our consumer study found that 79% of shoppers conduct product research online, on a brand’s website and on social media, while 37% do their research online and then purchase items in-store. A recent Bazaarvoice study found that 89% of consumers prefer holiday shopping in-store; 72% said online and 22% prefer social media.

Omnichannel 305

Omnichannel Social Media Channel Mobile 305

Teamwork Retail

JULY 8, 2020

A well-designed website encourages customers to shop more, more often and is tailored according to their needs.”. Omnichannel is by nature a limitless approach to retail, enabling a wide array of functionality and features to drive improvements in the customer experience. Do the customers purchase on mobile devices?

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Korona

FEBRUARY 16, 2021

Studies reveal that by 2023, money spent on technologies and digital-transformation-enabled services worldwide will reach $2.3 It’s about improving the customer experience and engaging with your shoppers on a deeper level. For instance, customers now crave a mobile experience for their business dealings.

Small Business Retail 52

Small Business Retail Payment Services Payments POS 52

MagentoBrain

APRIL 3, 2023

Customization: Offers a wide range of customization options. Mobile responsiveness: This is mobile-responsive, meaning that your online store will look and function great on all devices. Including catalog management, order management, payment and shipping integrations, and mobile responsiveness.

Magento 52

Magento Payment Services eCommerce Shipping Costs 52

Retail TouchPoints

JUNE 30, 2021

Transformative shifts in consumer behavior have forever changed the dynamic between customers and the businesses they patronize. As a result, customers are increasingly turning to mobile devices to shop and becoming loyal to retailers that deliver digital experiences tailored to their unique preferences.

Merchant Services 206

Merchant Services Payment Services Payments Customer 206

BigCommerce

JUNE 27, 2017

Unlike a brick and mortar store, web-based ecommerce stores cannot rely on the visitor’s physical experience with their products to make a sale. According to a study conducted by professor Brent Coker , shoppers trust ecommerce stores 30% less than they trust brick and mortar stores. Extensive studies by Stanford professor B.J.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Shirley Gao: My career started with my computer science studies, and then I started as a software developer. They are very mobile-savvy.

Social Media 272

Social Media Customer Data Shipping Costs Management 272

Smile.io

SEPTEMBER 23, 2020

Run targeted email campaigns based on customer data Running a rewards program gives you access to lots of data that can tell you a lot about who your best customers are. Otherwise, you run the risk of providing a poor customer experience that doesn’t bode well for future engagement.

Social Media 83

Social Media Reference Customer Events 83

RTP blog

JULY 14, 2017

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. In 2015 alone, they grew by 36%, according to a recent Javelin study. That’s up from $1.4 Monitor behavior.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

BigCommerce

NOVEMBER 28, 2017

That’s why below you’ll find aggregated data across tens of thousands of online brands that shows: Year over year same-store sales and orders data. mobile and iOS v. Get The Data Now. Mobile Orders Surpass 50%. Mobile orders have surpassed desktop orders on all Cyber Week days except for Cyber Monday.

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

Omnisend

MAY 12, 2021

With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce. By differentiating themselves from their competition, business owners can focus on revolutionizing customer experience and increasing brand awareness.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Kissmetrics

MARCH 23, 2018

But there is one realm where you can live in the same relative sphere as Amazon: customer experience. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

eCommerceFuel

OCTOBER 1, 2020

Let’s take a look at what it is and how to implement a customer loyalty program for your eCommerce store. What is a Customer Loyalty Program? A study by Experian Data Quality shows that 75% of US companies have seen a return on their investment from customer loyalty programs. Consumers like to feel valued.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Omnisend

DECEMBER 15, 2023

All they did was use Omnisend’s pre-made abandoned cart automation workflows and email templates to advertise to customers most likely to finish their purchase. Read the full case study here. Mobile advertising This refers to product ads appearing on mobile devices like smartphones and tablets.

Outdoor 145

Outdoor Social Media X-cart Channel 145