Remove Customer Data Remove Customer Experience Remove Recommendation Remove Video
article thumbnail

Ecommerce with Flair: Digital Tools for a More Inspiring Online Experience

Retail TouchPoints

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 256
article thumbnail

Personalization that Consumers Expect Post-Pandemic

Retail TouchPoints

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them.

Consumer 230
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Major Digital Marketing Trends in 2023: Optimize Customer Experience With AI

MagentoBrain

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

article thumbnail

4 Ways to Provide Proactive CX by Leveraging Customer Data

Smile.io

What would your business strategy look like if you didn't have access to any sort of customer data? In short, without understanding your user's key data touchpoints such as demographics, preferences, lifestyles, purchase behaviors, among other things, your brand would be lost in a sea of sameness.

article thumbnail

4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

The AI models powering generative AI are called large language models (LLMs), and they work by learning from vast amounts of data from multiple sources to produce new content. It leverages hyper-localized search combined with millions of product attributes to recommend products. Automated catalog and product descriptions.

article thumbnail

Making The Retail Moments That Matter Most Positively Contagious

RTP blog

Solutions such as these allow you to give shoppers expert opinions when needed and recommendations in real time. By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. Click here.

Retail 150
article thumbnail

The Best CRM Software (In-Depth Review)

Kissmetrics

Don’t forget to consider your: Email platforms Social media tools Internal communication software Customer service tools Calling/video chat software Shopping cart (for ecommerce) Contract/proposal software Connectors (i.e., Before diving into my top recommendations, let’s talk about these different types and what they mean.