Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. By implementing a CRM solution, small retailers can compete.

Social Media 273

Social Media Multi-channel Customer Loyalty Shopify 273

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 231

Shipping Costs Improvements Live Chat Retail 231

Groove

JULY 21, 2020

Choosing which eCommerce marketing tool to invest your time and money into is not an easy decision. Klaviyo is an email marketing tool designed specifically for eCommerce businesses. In this blog, we're breaking down Klaviyo pricing to help you determine how much this highly targeted and personalized marketing tool will cost you.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Retail TouchPoints

MAY 8, 2024

And in the event they do get to venture through a site, they do not see the compelling products, content and creative they expect, which discourages them from continuing their journey. “A Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken.

Merchant Services 216

Merchant Services eCommerce Channel Mobile 216

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. Amplify insights through targeted surveys.

Social Media 271

Social Media Consumer Information Marketing 271

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 302

Retail Customer Data Customer Experience Social Media 302

Retail TouchPoints

FEBRUARY 28, 2023

This confluence of factors makes it possible to send valuable digital offers to retail loyalty program members in highly targeted, personalized ways that also incorporate added contextual dimensions to optimize and improve redemption and engagement. What is Marketing in the Moment? Location: Where is the customer right now?

Retail 270

Retail Books Consumer Social Media 270

Smile.io

APRIL 12, 2024

and Klaviyo to create an even better loyalty and marketing automation experience.  integration with Klaviyo allowed ecommerce merchants to use their Smile Rewards API key to pull static properties about loyalty program members into their Klaviyo account. Dynamic events data.  ” you ask.

Events 83

Events Customer Loyalty Reference Shopify 83

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. Is it user-friendly? 

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Loyalty & Reward Program Insights from Smile.io Examples included.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Wiser

APRIL 26, 2022

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. During today’s event, Zaius will share the Service-led Retail story on stage at 2pm.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Conduct frequent employee education sessions.

Payment Services 264

Payment Services Retail Electronics Information 264

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

NOVEMBER 29, 2023

-based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.    In the sneaker re-sell market, Side Kicks works with sellers and end consumers to offer rare, limited-edition shoes without carrying an expensive inventory. The customers see the shoes, but it’s very subtle.

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. Jim Edgett, Head of Integrated Marketing at Gamestop. As the ecommerce market gets even more crowded, the prices will only continue to rise.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

365 Retail

MAY 1, 2024

Offering round-the-clock technical support ensures that you and your customers receive prompt assistance whenever needed. It keeps your online store accessible and customer-friendly, fostering loyalty, satisfaction, and a great support experience. Security is paramount for ecommerce brands.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Ecommerce Platforms

AUGUST 29, 2022

The Shopify app market makes it quick and easy to extend the functionality of your website however you choose. Referral Candy also integrates with other apps you might be using on Shopify, like ad retargeting tools, email marketing, and web analytics services. You also get automated fraud protection, and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 141

Consumer Payment Services Fulfillment Multi-channel 141

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Retail markets require robust IoT applications where pervasive connectivity is a must, and where a fully developed backend ecosystem allows organizations to effectively and efficiently conduct business.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

JUNE 24, 2022

In addition to content, brands can give members early access to new products, exclusive tickets to events, and even create a bridge to relevant social causes and organizations. By looking at memberships and subscriptions through a larger, more holistic lens, brands can dig into customer data and build programs that truly resonate.

Subscription 285

Subscription Beauty and Health Shipping Costs Consumer 285

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. It provides a clear snapshot of past business performances, sales trends, and customer behavior patterns.

Retail 41

Retail Operations Information Customer Loyalty 41

Korona

OCTOBER 6, 2021

And if you’re not using an advanced loyalty tool, you’re losing repeat customers. It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. CUSTOMER RELATIONSHIP AND EVENT MANAGEMENT.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

MagentoBrain

MAY 4, 2023

At its core, a powerful reporting tool that enables users to create custom reports and dashboards that display real-time data from various sources, including sales, inventory, customer behavior, and marketing campaigns. This allows businesses to track sales, inventory, and customer data from their online store.

Magento 52

Magento Payment Services Payments eCommerce 52

Email Audience

JUNE 30, 2021

If you’re in retail, email marketing campaigns need to be part of your overall marketing strategy. Here are five retail email marketing ideas you absolutely need in your email marketing plan. 1: Celebrate someone else in your email marketing. It’s the same if you’re too promotional in retail email marketing.

Customer 52

Customer Retail Shipping Costs Events 52

Onilab User Guides

JULY 12, 2019

The e-commerce industry gives marketers freedom in promotional campaigns and design. The reason for that is simple: outstanding and smart marketing creates a huge buzz and can attract hundreds of new customers in no time. And behind each fail lies a marketing or design principle that was violated. Censored* domain name.

eCommerce Marketing 40

eCommerce Marketing eCommerce Marketing Social Media 40

Korona

OCTOBER 6, 2021

And if you’re not using an advanced loyalty tool, you’re losing repeat customers. It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Customer Relationship and Event Management.

POS 52

POS Payment Services Point of Sale Events 52

GetElastic

SEPTEMBER 16, 2021

This post was originally published on March 11, 2019 and has been updated for accuracy and relevancy in the market. Why a Hybrid Customer Experience is Essential for Today’s Consumer. What exactly is a hybrid customer experience? This means businesses can give customers a more seamless, frictionless experience.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

This post was originally published on March 11, 2019 and has been updated for accuracy and relevancy in the market. Why a Hybrid Customer Experience is Essential for Today’s Consumer. What exactly is a hybrid customer experience? This means businesses can give customers a more seamless, frictionless experience.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retalon

FEBRUARY 14, 2024

The move toward data-driven practices is rooted deeply in understanding consumer behavior patterns, optimizing stock levels with precision, and tailoring marketing efforts to individual consumer needs—elements crucial in today’s market. This kind of personalization can increase customer loyalty significantly.

Retail 41

Retail Operations Management Improvements 41

Ecommerce Platforms

MARCH 7, 2022

ShopWired says they can ensure they’re back online within minutes in the unlikely event of a system failure. To that end, your store data is also automatically backed up throughout the day, so you should never lose your entire store! ShopWired also provides a two-stage checkout for customers. User Accounts. Stock Management.

Payment Services 104

Payment Services Shipping Costs Download Shipping 104