Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 226

Improvements Retail Mobile Customer Experience 226

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Mobile search optimization.

Mobile 317

Mobile Customer Data Recommendation Fashion 317

Retail TouchPoints

MARCH 5, 2024

First-party customer data. The most important component of building an RMN is first-party data — a dataset of all your customers’ shopping habits and preferences. The first step on the path to building your own RMN is to establish mature systems for collecting, segmenting and utilizing your data.

Retail 253

Retail Customer Data Channel Arts 253

UpSellIt

MARCH 13, 2024

Understanding Seasonal Trends Ecommerce operates within the broader context of seasonal cycles, with certain times of the year experiencing heightened consumer spending and engagement. While historical data provides valuable insights, brands must also stay ahead of the curve by predicting upcoming seasonal trends.

Marketing 128

Marketing Gifts Recommendation Clothing 128

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

This is the time for retailers to look at where they stand and decide how to optimize all of these changes to be in the best position possible to retain customers and be ready to pivot to more digital and customer-friendly experiences. You can use it to personalize the omnichannel customer experience accurately.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. Take a customer who browses through the men’s shirts category for a red-checked shirt.

Multi-channel 219

Multi-channel POS Customer Data Mobile 219

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We

POS 260

POS Omnichannel Mobile Improvements 260

Retail TouchPoints

AUGUST 1, 2023

This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability. Simply reviewing historical and present sales data won’t cut it. In 2019, it declined to 6.7%

Retail 241

Retail Shipping Costs eCommerce Consumer 241

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further. Click here to register to attend the Aug. 12 webinar.

Webinar 211

Webinar Consumer Marketing Consumer Goods 211

Retail TouchPoints

MAY 8, 2024

Success lies in understanding customer data and using digital experience insights to improve CX across the board. But there’s also the elephant in the room, which is that traffic continues to shift to mobile and those experiences are less likely to convert. Mobile delivered 77% of traffic, but only 56% of revenue.

Merchant Services 202

Merchant Services eCommerce Channel Mobile 202

365 Retail

DECEMBER 7, 2021

Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Creating a mobile-friendly online shopping experience is vital for retailers in 2022, particularly for retailers who solely sell products and services on the internet.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Retail TouchPoints

JANUARY 12, 2023

Inspired by his own experience — starting Chobani as a Turkish immigrant who himself hired refugees and found they were among his best employees — Ulukaya founded Tent Partnership for Refugees in 2016 to mobilize businesses to hire, train and mentor refugees. Get the Skinny on 2023 Trends.

Consumer 265

Consumer Food and Beverages Beauty and Health Toys 265

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. By simply uncovering a trend, the brand was able to capture more sales by capitalizing on an otherwise unseen potential revenue stream.

Retail 294

Retail Customer Data Customer Experience Social Media 294

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

FastSpring

SEPTEMBER 18, 2018

So it’s been a few months, and we’ve all had some time to process the details of Mary Meeker’s latest Internet Trends report. years before, and a significant portion of the time spent online has been via mobile. Data-driven personalization is driving customer engagement and satisfaction. Consumer Data Sharing Preferences.

Payments 65

Payments Payment Services Mobile Payments Mobile 65

Sailthru

DECEMBER 4, 2018

Here are five of the major shopping trends: The rise of mobile commerce on Cyber Monday… Smartphones and tablets accounted for more than 65% of retail site traffic. That’s slightly above average for November, though mobile traffic outperformed desktop all month. EST, pointing to an increase in in-bed shopping.

Mobile 60

Mobile Definition eCommerce Improvements 60

365 Retail

APRIL 20, 2024

The result – retailers spend money re-acquiring the same customers repeatedly and lose margins on one-size-fits-all sales.” This approach not only enhances customer data collection but also enriches the shopping experience with personalised interactions. Identify and react to emerging trends.

Technology 57

Technology Retail Customer Retention Customer Data 57

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Companies with loyal customers understand their customers’ needs and deliver personalized experiences.

Shipping Costs 217

Shipping Costs Improvements Live Chat Retail 217

MagentoBrain

FEBRUARY 21, 2023

The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore! This blog will take you to discuss the latest digital and online marketing trends in 2023, and how marketers can prepare and respond to these market trends.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

MAY 3, 2023

As we all know, in marketing, the main goal is to know the customer. “By By understanding what customers value accurately, we can recommend products that match individual needs, improve our stores, and use customer data to support manufacturers’ product development and promotion activities,” said Mr. Kobayashi of Lawson.

POS 231

POS Customer Experience Customer Technology 231

ROI Revolution

MARCH 1, 2018

Over the past several months, we’ve compiled the top trends and recommendations that brands and retailers like you can leverage to get a leg up on the competition in 2018 and beyond. Without further ado, here are the first three trends that will define paid search in 2018. Maintaining Mobile Momentum.

Search Marketing 60

Search Marketing Marketing Mobile Article 60

Algopix

NOVEMBER 12, 2023

From their benefits to businesses and consumers, to their integration into business strategies, and the challenges they present, we will provide a comprehensive overview of how real-time alerts are not just a trend but a critical component of a successful eCommerce strategy.

Information 93

Information Customer Experience Technology eCommerce 93

Retail TouchPoints

JUNE 29, 2022

Similarly, physical security measures can help protect areas where computers and customer data are stored. Consider a mobile POS system: Retail cybersecurity should protect your business’ valuable data and transactions.

Small Business Retail 259

Small Business Retail Payment Services Retail POS 259

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”.

Omnichannel 260

Omnichannel eCommerce POS Operations 260

UpSellIt

AUGUST 23, 2023

Omnichannel Ecommerce Personalization The goal of omnichannel ecommerce personalization is to establish a unified and consistent experience across multiple channels, allowing businesses to interact with shoppers at various points in the customer journey. Urgency Messaging 8.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

POS 105

POS Payment Services Payments Omnichannel 105

Ecommerce Platforms

FEBRUARY 15, 2023

For example, info from your website, eCommerce stores, social media, search engines, public data, and much more. For example, you can retrieve public data on the following: Amazon – i.e., product reviews, best-selling products, and other sellers. Instagram – i.e., trends, sentiment, influencers.

Social Media 183

Social Media Mobile Management Information 183

Retail TouchPoints

AUGUST 9, 2021

Focusing resources appropriately requires fluency in sophisticated customer analytics that can identify a brand’s most valuable customers, while also helping marketers understand the right target acquisition costs based on projected lifetime value.

Customer 298

Customer Multi-channel B2C Omnichannel 298

365 Retail

APRIL 19, 2024

In the rapidly evolving world of global e-commerce, operational efficiency and superior customer service are paramount. As businesses strive to streamline operations and enhance customer engagement, the strategic selection of outsourcing partners becomes critical.

eCommerce 52

eCommerce Games Retail Operations 52

Retail TouchPoints

JANUARY 26, 2022

According to Salesforce’s Small and Medium Business Trends Report , 71% of SMBs say they navigated the pandemic through digitization. Concurrently, the summer of 2020 brought the highest number of new business applications in the past 15 years, and this trend has continued, with Americans filing a record 1.4

Merchant Services 255

Merchant Services Payment Services Payments Shipping Costs 255

Retail TouchPoints

AUGUST 14, 2020

Mobile phones are still the number-one device for driving traffic, which requires retailers to embed “intelligent experiences throughout the journey, including checkout,” Schwartz noted. We also see mobile messaging continue to rise and be an important channel, as well as influencer marketing. Currently, only 35%.

Webinar 258

Webinar Consumer Payments Marketing 258

Retail TouchPoints

JANUARY 27, 2021

During the recent holiday season, most countries have experienced a second wave of the pandemic, and it was crunch time for retailers that aimed to win back profits lost and capitalize on the largest trends that defined 2020: Challenge 1: Slow Economic Growth. According to IMF , the global economy contracted by 4.9%

Retail 279

Retail Social Media Channel Multichannel 279

GetElastic

MAY 24, 2023

However, with so many payment methods and processors available, and so many new payment trends , it can be overwhelming to know where to start. eCommerce payment processing is now crucial for any online business, as it allows merchants to accept payments from customers worldwide. What is a Payment Gateway?

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

Optimizely

JUNE 6, 2019

But now that digital marketing and mobile shopping are more popular, these brands had to adapt or die. It’s likely that Sephora dug into their customer data to find the average time between repeat purchases of the same product, to get precise insights into the timing of the send. Target’s Data-Driven Decision Making.

Beauty and Health 150

Beauty and Health Marketing Retail Customer Data 150

GetElastic

NOVEMBER 26, 2018

   Here are three emerging tech trends B2B organizations need to include in their 2019 plans if they want even a sliver of the B2B ecommerce market in 2021.      Mobile   B2B buyers are spending more time on mobile devices, both personally and professionally. Plus,

B2B 136

B2B B2C Mobile Social Media 136

iVend

OCTOBER 10, 2023

Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Technology 105

Technology POS Retail Gifts 105