Retail TouchPoints

SEPTEMBER 21, 2023

And this is where AI is poised to be a game changer. For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. But why should this matter to us as shoppers?

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party. Why do you think the brand resonates so much?

Fashion 264

Fashion Travel Multi-channel Games 264

Retail TouchPoints

JUNE 8, 2023

Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty. Some brands, such as Starbucks and Nike , are using Web3 as a vehicle to reimagine their loyalty strategies. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 287

Technology Customer Loyalty Omnichannel Consumer 287

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. When merchants stop obsessing over the perpetual cat-and-mouse game with bad actors and instead start looking for trust, they open up a whole new world of potential value. The result?

Merchant Services 264

Merchant Services Payment Services Payments Financial Services 264

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. RTP: Sephora is known for having a rich customer experience. How does the loyalty program support or even expand on that? .

Consumer 268

Consumer Gifts Events Customer Experience 268

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Prisync

JANUARY 24, 2018

If you’ve achieved to attract visitors to your store and gained a sustainable traffic, then you should think the next step which will be about converting visitors to actual customers and keep them loyal to your store. That’s why you should think customer loyalty like a puzzle.

Customer Loyalty 40

Customer Loyalty Improvements Customer eCommerce 40

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

Algopix

OCTOBER 15, 2023

Improved Customer Experience Customer experience is a critical factor in eCommerce success. Customers are more likely to make repeat purchases and become loyal advocates when they have positive experiences. Cross-channel tracking allows businesses to personalize their marketing efforts at scale.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. 10 Ways AI is Reshaping Retail & CPG Marketing Here are some key ways AI is changing the retail and CPG game.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

OCTOBER 29, 2021

As restrictions and social distancing norms were established to curb the spread of the virus, brick-and-mortar retail establishments had to pivot toward virtual stores to stay in the game. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations.

Customer Loyalty 257

Customer Loyalty Recommendation Supplies POS 257

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

MARCH 15, 2022

“The whole thing comes down to the fairness perception of what consumers think about the prices you’re charging.”.

Retail 276

Retail Customer Loyalty Consumer Supplies 276

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

POS 232

POS Retail Information Customer Loyalty 232

Smile.io

MAY 22, 2020

With an immeasurable number of categories falling under the umbrella of “beauty” and large established retailers wanting a piece of the cosmetic pie, there are more players in the game than ever before. The Psychology Behind a Tiered VIP Program VIP programs have become extremely popular with many of the world’s largest brands.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Smile.io

NOVEMBER 21, 2019

If you’re not already playing games with your customers, it’s time to press start. Millions of brands are increasing their customer engagement and optimizing their customer experience with gamification. Rajat Paharia, author of Loyalty 3.0. Interactive promotions and missions.

Games 36

Games Mobile Social Media Beauty and Health 36

Wiser

NOVEMBER 6, 2023

Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience. This lack of control has the potential to harm a brand’s image, particularly if misleading or inaccurate product information fails to meet customer expectations.

Payment Services 78

Payment Services eCommerce Retail Games 78

UpSellIt

MARCH 22, 2023

If you’re looking to build stronger relationships with your customers, it’s not just about selling them a product. What really sets your business apart is delivering a great customer experience. And personalized experiences build customer loyalty.

Payment Services 78

Payment Services Payments Recommendation Customer Loyalty 78

Forrester eCommerce

OCTOBER 11, 2021

When Valve Software had to deal with consumers hacking into the encrypted software of its popular game “Half-Life,” the company took a bold, overt decision to release the code to the community. The result?

Consumer 195

Consumer Games Customer Loyalty Customer Experience 195

Optimizely

AUGUST 23, 2018

But it’s no longer the only game in town. While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. Control the customer experience and build loyalty. Amazon doesn’t care about your brand at all.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Retail TouchPoints

AUGUST 8, 2023

Starbucks is among the top-trending examples, thanks to the hype surrounding Starbucks Odyssey , which offers both associates and Starbucks Rewards members the opportunity to earn and purchase digital collectible assets that unlock access to new benefits and immersive coffee experiences.

Travel 241

Travel Events Consumer Games 241

Wiser

OCTOBER 11, 2023

Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. Pros: Higher profit margins, direct relationship with customers, quicker time to market. Opting for a suitable business model not only ensures profitability but also enhances the overall customer experience.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Smile.io

MAY 1, 2023

Customer satisfaction Customer satisfaction is simply how happy (or unhappy) a customer was throughout the interaction with your ecommerce business. It can also be the entire customer experience whether they’re shopping in-store or online. This is the most common form of retention. more per order.

Customer Retention 59

Customer Retention Customer Customer Loyalty Merchant Services 59

lateshipment

SEPTEMBER 14, 2020

This indicates that you need to bring your digital A-game to the fore in order to stand out in an already crowded online e-commerce environment. Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

lateshipment

MAY 21, 2021

Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Such offers also help you give a much-needed nudge to customers sitting on the fence. Create a customer loyalty program. Wrapping Up!

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 71

Marketing Customer Loyalty Customer Retention Social Media 71

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

OCTOBER 5, 2020

Shoppers value personalization just as much (if not more so) than merchants, and will happily tell brands what they want to know if it results in a better experience. The Foundation of the Experience Economy. Information allows organizations to personalize the shopping journey, which creates positive experiences and builds loyalty.

Customer 161

Customer Retail Automotive Customer Data 161

365 Retail

FEBRUARY 23, 2022

The brands who were already offering subscription services for beauty, grooming, food and more prior to the pandemic found themselves ahead of the game when lockdown started. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty. The subscription phenomenon.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 180

Consumer Payment Services Fulfillment Multi-channel 180

ESW

SEPTEMBER 1, 2023

Consumer Electronics Returns: The Current State of Affairs The challenge of handling online returns is nothing new, according to Chad Johnson , VP of Consumer Electronics, Digital and Gaming at ESW. With quicker issue resolution and enhanced customer experience, returns decrease, brands save money and customers become more brand loyal.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Groove

FEBRUARY 11, 2019

Although discounts and promotions help increase customer acquisition and drive customer loyalty, overusing discounts can reduce profitability. We recommend building custom promotional offers based on your business, customers and goals. Segmented Personalized Website Experiences. Product Page SEO.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

lateshipment

SEPTEMBER 21, 2021

Customer Support Challenges During the Holiday Season. My son is very disappointed that you can’t deliver his jersey on-time for his first @NHLFlyers game, even though I paid for 2-Day shipping. Customers during the Holiday season anticipate their orders with extra diligence. Provide 24/7 customer support.

Customer 130

Customer Shipping Costs Shipping Social Media 130

lateshipment

FEBRUARY 26, 2021

FAQs from customers during their post-purchase journey. #1: Add a delivery satisfaction rating at your order tracking page or ‘order delivered’ notification and capture your customers’ feedback after each delivery which can be done with the help of a delivery management software. Here’s how we elevate the game for your business.

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130