Retail TouchPoints

SEPTEMBER 9, 2022

The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience. Qualified Retail TouchPoints readers can register using the exclusive code RTP50 to get 50% off the ticket price.

Customer Loyalty 302

Customer Loyalty Consumer Goods Customer Experience Technology 302

Retail TouchPoints

DECEMBER 26, 2023

In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment. This highlights a critical issue: retailers must prioritize accurate visual representation to minimize returns and optimize the customer experience.

eCommerce 272

eCommerce Customer Loyalty Mobile Consumer 272

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 275

Shipping Costs Payment Services Banking Retail 275

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Improvements 208

Improvements Customer Social Media Retail 208

Retail TouchPoints

MAY 18, 2021

The check-in and security vestibule experience has also evolved from pawn shop glass security doors to welcoming lounges with restaurant-inspired concepts. Retailers with expedited build schedules and opening timelines will reap the rewards of location-based customer loyalty. Experience.

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. First-party data gives you a direct look into how your customers are holistically interacting with your brand.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In addition, branded apps require sizeable time commitments from developers and IT teams to ensure the app is designed well, working correctly and safe from security threats.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Retail TouchPoints

JANUARY 24, 2024

This means moving away from legacy systems that hinder growth and ROI and embracing modern, agile solutions; and Taking a customer-centric approach : Maintaining a strong focus on understanding and meeting customer needs will be paramount.

B2B 261

B2B eCommerce BigCommerce Omnichannel 261

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

retailnext

AUGUST 15, 2019

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Offering excellent delivery services is a great way to capitalize on and win customer orders, and ultimately encourage customers to return to your site or store.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Data collaboration is also much more than merely having a first-party database.

Customer 241

Customer Channel Technology Improvements 241

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. This, combined with consumers’ rising expectations, places huge pressure on retailers to implement AI and enhance the overall shopping experience, to maintain a competitive edge.

Retail 65

Retail Gifts Shipping Costs Customer Loyalty 65

365 Retail

MAY 22, 2023

This transparent, unalterable, and secure nature of blockchain positions it as an ideal solution for numerous retail challenges. This system tracks the provenance of diamonds, from the mine to the jewellery store, assuring customers of the diamond’s authenticity and ethically sound sourcing.

Payment Services 52

Payment Services Cryptocurrencies Retail Customer Loyalty 52

RTP blog

NOVEMBER 19, 2018

By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. A smarter store makes for a faster, more efficient store ecosystem for customers and associates to enjoy.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

ESW

JUNE 6, 2023

The Benefits of Offering Multiple Ecommerce Payment Options Offering multiple online payment methods benefits customers and brands. Customers get the secure and streamlined shopping experiences they want. Customers will feel good knowing their purchases will be handled safely and securely.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

Algopix

DECEMBER 26, 2023

By offering maximum protection during transit, these solutions not only minimize the risk of damage but also serve as tangible evidence of a seller’s commitment to delivering an exceptional customer experience. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. With trusted identities, organizations can keep consumers happy with safe, easy online experiences.

Merchant Services 263

Merchant Services Payment Services Payments Financial Services 263

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. Tailor promotions, recommendations, and messages based on your customers’ preferences and behaviors.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

ESW

SEPTEMBER 1, 2023

Secure Packaging Nearly 20% of all ecommerce packages arrive damaged. Consumer electronics brands can significantly reduce return rates by employing more secure packaging. Sturdy and protective materials prevent damage during transit, instilling customer confidence.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

lateshipment

MARCH 9, 2020

It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience. They make sure to provide a great checkout experience that is secure and which inspires confidence.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Housing this equipment in a secure location such as a back room or closet can disrupt signals and connections, so it often can be disguised as a wireless access point, with neutral colors and separate power supply.

Technology 150

Technology Retail Operations POS 150

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Kissmetrics

NOVEMBER 5, 2020

She’s a pro at gathering competitive intelligence and uses it wisely to reinforce the brand while cementing customer loyalty in a very competitive marketplace. The company likely has certain procedures and requirements that will be added to the mix, like cloud-based access and specific security protocols.

Customer 349

Customer Social Media Comparison Shopping Information 349

Wiser

OCTOBER 11, 2023

Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. Pros: Higher profit margins, direct relationship with customers, quicker time to market. Opting for a suitable business model not only ensures profitability but also enhances the overall customer experience.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months.

eCommerce 309

eCommerce Omnichannel Customer Loyalty Fulfillment 309

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

lateshipment

JULY 14, 2021

This is because operating on the cloud helps reduce operational costs, improves security, and boosts performance. A business that wants to improve online customer satisfaction should consider running on the cloud. Get and Act on Customer Feedback. This can help you earn fierce customer loyalty in return.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Retail TouchPoints

JANUARY 2, 2024

Another big piece of the puzzle: the lack of trust around data security and use. “This creates a catch-22 for some brands that need to deliver more personalized offerings with less consumer data.” Consumers are getting more educated in the value their personal data provides to businesses,” Stephens said. “

Consumer 307

Consumer Shipping Costs Customer Retention Information 307

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Wiser

SEPTEMBER 27, 2023

Anonymity & Confidentiality When conducting customer satisfaction surveys, maintaining the anonymity and confidentiality of respondents is paramount. This not only ensures that you comply with data protection laws but also fosters trust between your business and your customers. “What made you choose us over our competitors?

Customer 146

Customer Retail Customer Retention Improvements 146

Wiser

NOVEMBER 6, 2023

Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience. This lack of control has the potential to harm a brand’s image, particularly if misleading or inaccurate product information fails to meet customer expectations.

Payment Services 78

Payment Services eCommerce Retail Games 78