RTP blog

AUGUST 30, 2019

This extreme personalization of the in-store beauty customer experience can be seemingly difficult to replicate across digital channels, where consumers are increasingly looking to be serviced to the same, if not a better, degree as they currently are in stores. And quite honestly, they have every right to that expectation.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Optimizely

DECEMBER 20, 2018

If you’re trying to stand out in fashion ecommerce , for example, it’s super tough. But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. Orchard Mile: Hyper-personalized ecommerce experience.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Algopix

APRIL 14, 2024

Tim Harpe – DSW Tim Harpe at DSW has been key in transforming the company’s digital marketing approaches, focusing on personalized customer experiences and data-driven strategies to boost online and in-store traffic. Her efforts have helped the brand maintain a dominant online presence and drive consumer loyalty.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Smile.io

APRIL 7, 2020

Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. Related Topic: How to Make the Best Customer Loyalty Experience. Read Article.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

365 Retail

JANUARY 29, 2024

Customers will feel as though their personal interests are being met and will, in turn, be more likely to increase or repeat their business. The persona touch can also work in an offline fashion as well, harking back to what some might consider a bygone age when retailers took time to interact with their customers.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

GetElastic

AUGUST 20, 2019

Statistics show 48% of shoppers abandon a brand’s website and move on to the competitor due to poor customer experience (CX). The best way to solve this problem of high abandonment rate is to develop an effective customer journey map against your brand’s story that features desired CX.

eCommerce 153

eCommerce Customer Customer Retention Information 153

Retail TouchPoints

MAY 23, 2023

Initially known for its Merino wool-crafted coasters, the brand has ventured into adjacent categories including kitchen, workspace and fashion. Menaka Gopinath, President and Chief Operating Officer of Graf Lantz, attributes this staggering growth to the brand’s focus on thoughtful category expansion and emphasis on product discovery.

Specialty Retailers 270

Specialty Retailers Consumer Social Media Accessories 270

Optimizely

JULY 31, 2018

Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? Where to start: Remembering Kate Spade — A look back on how the popular designer and trailblazer found her feet in the fashion industry. But it all starts with a great customer experience.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Smile.io

FEBRUARY 1, 2022

Here we have compiled a list of 22 Black-owned small businesses to support in 2022 from four different categories— fashion and accessories, beauty and skincare, haircare, and home and lifestyle. Fashion and accessories 1.   This bold fashion brand sells quality, trendy, African-inspired fashion at affordable prices.

Beauty and Health 70

Beauty and Health Accessories Fashion Clothing 70

Algopix

AUGUST 30, 2023

Whether you’re an entrepreneur seeking to enhance your marketing prowess, optimize your supply chain, or enhance customer experiences, podcasts offer a platform to dive deep into these areas and more. The diverse range of topics covered ensures that you’re always expanding your skill set and knowledge base.

eCommerce 108

eCommerce Shopify Information Technology 108

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

FEBRUARY 1, 2023

We have compiled a list of 23 Black-owned small businesses to support in 2023 from four different categories—fashion and accessories, beauty and skincare, haircare, home and lifestyle, and food and beverage. Fashion and accessories 1. We’re looking at the top 10 examples of CSR used as a customer retention tool.

Food and Beverages 128

Food and Beverages Beauty and Health Gifts Accessories 128

Smile.io

MARCH 1, 2023

Jungalow includes their mission in their product page What you can learn from Jungalow Include your mission through every step of the customer experience journey. This brings a more inclusive and authentic experience to your customers.

Customer Retention 95

Customer Retention Customer Apparel Clothing 95

Smile.io

SEPTEMBER 2, 2021

These recommendations provide an elevated experience by demonstrating an understanding of each customer’s purchase habits and preferred products. With features like the customized Beauty Profile, Beauty Insiders are treated to a customer experience that extends beyond the parameters of the program.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Smile.io

FEBRUARY 16, 2023

When you look at the numbers, the fashion industry is an extremely attractive market to be in (pun fully intended). This is directly related to the fact that, as a society, we love to shop for fashion. With so much money being spent every year, the fashion industry is extremely competitive.

Fashion 60

Fashion Social Media Events Small Business Retail 60

Smile.io

NOVEMBER 4, 2021

Experiential rewards go beyond transactions to improve the larger customer experience. Experiential rewards create truly unique experiences that offer more than a few dollars off on a product. One of the best ways to help customers achieve this is through exclusivity. What can you learn?

Beauty and Health 66

Beauty and Health Events Jewelry Customer Experience 66

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

SellBrite

MAY 6, 2019

When Pinterest first launched back in 2010, it was the go-to place for women to browse and pin the latest fashion, decor, and meal planning trends. This seamless customer experience speeds up the buying process because instead of visiting multiple websites to compare products and prices, customers can comparison-shop in one place.

eCommerce 141

eCommerce Social Media Comparison Shopping SEO 141

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. What Makes for a Great Ecommerce Experience? Ecommerce brands need to achieve the same high levels of CX across all channels your customers interact with.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Smile.io

MAY 15, 2023

This makes impulse buyers particularly prone to shopping in industries that are rapidly changing, such as fashion, beauty, and technology. 7 Outstanding Examples of VIP Programs No matter the industry, VIP programs help enhance the customer experience. Learn how to build the perfect tiered program from these examples.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Ecommerce Platforms

JANUARY 13, 2022

The “try before you buy” subscription has elements of product curation involved, but it also allows customers to test out products or services and decide on whether or not they want to purchase them. Put plenty of resources into customer retention. Your current subscribers are the most important customers.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Korona

JANUARY 5, 2023

Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. eCommerce companies use many tactics to maximize their sales once they get a customer to visit their website. Just remember to do so in a tasteful and subtle fashion.

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

ecomdash

NOVEMBER 26, 2018

Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits. Better ROI.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Kissmetrics

MAY 24, 2018

Instead, rewards programs, brand reputation, and trustworthy online reviews have taken the place of good, old-fashioned word-of-mouth recommendations. But when a number of things add up to a negative customer experience, your business might suffer. Recommendations from friends and family influence only 42% of consumers.

Games 230

Games Improvements Social Media Customer 230

Demac Media

FEBRUARY 1, 2018

Showing true appreciation for your customers provides them with a better experience and 86% of American customers have said they are willing to pay more for a better customer experience. This clearly illustrates how much your customers value an emotional connection with your brand, so give it to them!

Customer 48

Customer Gifts Reference Shipping Costs 48

Retail TouchPoints

MARCH 30, 2023

Retailers will need to be able to pivot quickly to keep up with changing regulations and evolving customer expectations, which means they must develop a 360-degree view of shoppers while understanding sources, expectations and regulations around privacy as they develop a “golden record” that can automate an improved customer experience.

POS 298

POS Omnichannel Webinar Point of Sale 298

Smile.io

FEBRUARY 2, 2024

Repeat Customer Rate 💡 Repeat Customer Rate is the proportion of orders from customers placing at least their second order with a store within the year. Repeat customer rate has increased or remained constant across industries in 2023, indicating increased customer retention. YoY growth.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing.

Omnichannel 97

Omnichannel Retail Channel Customer Retention 97

BigCommerce

FEBRUARY 23, 2018

What is a Customer Loyalty Program? Customer loyalty refers to a customer’s willingness to work with or buy from a brand repeatedly as a result of positive customer experience, satisfaction, and the value the customer gets from the transaction. Measuring the Effectiveness of Your Customer Loyalty Program.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Payoneer

FEBRUARY 22, 2023

The market is comprised of five major categories: Electronics & Media, Fashion, Furniture & Appliances, Food & Personal Care, and Toys, Hobby & DIY. To ensure that customers enjoy a hassle-free experience, multiple payment options should be made available to cater to different preferences.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Ecommerce Platforms

JULY 19, 2021

As already mentioned, one of the primary reasons for companies in recent times choosing to go direct-to-consumer is that the conventional retail experience is no longer satisfactory to the modern customer. So it won't be a best practice for direct-to-consumer brands to simply replicate the current customer experience.

Consumer 197

Consumer Marketing Shipping Costs Article 197