RTP blog

JUNE 1, 2018

They deliver differentiated experiences and have re-imagined the function of their physical space. Retailers are delivering differentiated customer experiences through investment in store technology, people and process. What are they getting right?

Customer Experience 150

Customer Experience Technology Customer Operations 150

Ecommerce Platforms

JULY 29, 2020

dropshipping definition) (overview). Chapter #1: What is drop shipping (dropshipping definition)? It entails you setting up your own ecommerce shop and reaching out to suppliers who take your orders and ship those orders to your customers. You outsource a big chunk of your customer satisfaction. Reserve your seat now.

Drop Ship 253

Drop Ship Shipping Costs Shipping Definition 253

Smile.io

NOVEMBER 17, 2021

The fact that Starbucks trains its baristas to leverage this information to create a better customer experience isn’t particularly surprising, especially since Starbucks has always focused on a consistent and familiar experience across their stores. Can we still deliver a wow-worthy digital customer experience?

Customer Experience 87

Customer Experience Customer Merchant Services eCommerce 87

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 298

Merchant Services Retail Definition Technology 298

Omnisend

APRIL 28, 2023

Better customer service and experience It’s easy to respond to customer feedback, improve customer experience, and tend to their queries online. Don’t forget to choose a simple, yet visually-aesthetic layout, as this improves customer experience.

Definition 88

Definition Shipping Costs Payment Services Merchant Services 88

Omnisend

APRIL 28, 2023

Better customer service and experience It’s easy to respond to customer feedback, improve customer experience, and tend to their queries online. Don’t forget to choose a simple, yet visually-aesthetic layout, as this improves customer experience.

Definition 88

Definition Shipping Costs Payment Services Merchant Services 88

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction.

Customer Experience 87

Customer Experience Improvements Customer Customer Retention 87

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. But what does this look like in practice?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Ecommerce Guru

FEBRUARY 12, 2022

What happens after a customer purchase has become just as crucial to establishing your brand as the purchasing process itself. Therefore, optimizing your post-purchase checkout process is critical for creating a positive customer experience, regardless of the stage of your Shopify store’s development.

Definition 52

Definition Shopify Customer Experience eCommerce 52

Forrester eCommerce

AUGUST 26, 2018

Talk to 10 different customer experience (CX) professionals and you may get 10 different definitions of what a CX strategy is and what it does. One CX professional from a company with more than $65 billion of funds under management confided in us, “[When we started], we didn’t even know what a CX strategy was […].

Definition 347

Definition Customer Experience Management Customer 347

Retail TouchPoints

APRIL 23, 2024

I was honored to work on such a fun project and can’t wait to see our customers interact with these larger-than-life jeans,” said Deng in a statement. This is definitely one of the most memorable items I’ve created.”

Apparel 248

Apparel Definition Consumer Retail 248

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

Kissmetrics

JUNE 14, 2018

Marketers everywhere are trying to harness social media to improve customer experience, boost brand awareness, and increase sales. That means (almost) three out of four people can potentially be reached, interacted with, and persuaded through social media. And, it’s not just for marketers.

Social Media 220

Social Media Definition B2C Food and Beverages 220

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 260

Retail Article Omnichannel Customer Experience 260

Groove

SEPTEMBER 5, 2023

Today, businesses have access to advanced AI tools and technologies that empower them to streamline operations, personalize customer experiences, and drive growth. Let’s start by setting some definitions. Let’s start by setting some definitions. Setting Definitions What is AI?

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Forrester eCommerce

MARCH 27, 2018

Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. Customers want to use chat. And it works. Forty-five percent have used it to interact with a live agent in 2017.

Definition 319

Definition Retail Customer Experience Customer 319

Retail TouchPoints

JULY 29, 2020

How will the definition of a “great customer experience” change in a post-COVID world? What will brands and retailers need to do to assess and revise their brand promises to meet new customer needs? How will technology help augment these experiences, if at all?

Retail 180

Retail Definition Customer Experience Technology 180

Sailthru

MARCH 11, 2019

Email is a catalyst to get consumers there, which is why email must exist within a holistically designed customer experience. Click here to download Increasing Revenue from Email: The Definitive Strategy Guide for Fashion, Apparel and Speciality Retail Brands. At the same time, email isn’t a standalone channel.

Specialty Retailers 68

Specialty Retailers Definition Apparel Fashion 68

Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. We worked with the local team to understand what is going to work for this young customer in Shanghai. It’s a little bit more work, but it definitely is helping us to talk to the local consumer in a different way.”. That is just the way we are.

Games 297

Games Outdoor Definition Events 297

Retail TouchPoints

APRIL 14, 2023

Express and owner WHP Global have entered a definitive agreement to acquire Bonobos from Walmart for a combined purchase price of $75 million , including $50 million for the Bonobos brand and $25 million for the operating assets and related liabilities of the Bonobos business.

Omnichannel 274

Omnichannel Customer Loyalty Operations Definition 274

Retail TouchPoints

JULY 27, 2022

Using] first- and third-party data, retailers understand what customer activity was like online and mapping that to what’s happening in the store. There’s definitely a gap there. And if we give transparency into why we’re collecting data as we’re building up these solutions, customers will be a lot more accepting of it.

Consumer 263

Consumer Customer Experience Outdoor Information 263

Retail TouchPoints

OCTOBER 1, 2022

The trend we’ve seen over the past five or six years is that mainstream companies are increasingly coming into the industry, and they are definitely eyeing it ,” said Chris Walsh, CEO of MJBizDaily in an interview with Retail TouchPoints. “I We also have an unmatched consumer experience in the store so that folks will select us.”.

Banking 328

Banking Retail Definition Customer Experience 328

lateshipment

NOVEMBER 8, 2023

Website design Your website or your social media may be the first thing that a customer sees which sets a definitive image in the customer’s mind. Especially during the holiday season when the customers are in a rush? This not only increases conversion rates but also establishes a good customer experience.

eCommerce 130

eCommerce Social Media Gifts Definition 130

Forrester eCommerce

MARCH 22, 2023

While each theme deserves its own analysis, the sum of these events provides a crisp example of how the bank undermined the very definition of trust that ultimately caused its collapse. Here, we discuss the implications of the “rescue” of Credit Suisse by UBS.

Banking 195

Banking Definition Events Management 195

Steve Dennis

JULY 12, 2017

Some need to transform the customer experience fundamentally. It’s obvious that many retailers spent more time defending the status quo and burying their heads in the sand during the past decade than they did understanding the consumer and being committed to innovation. Some retailers need to adapt. Others just need to go away.

Definition 106

Definition eCommerce Retail Department Stores 106

Retail TouchPoints

FEBRUARY 22, 2021

The Columbus College of Art & Design (CCAD) is launching a new nine-part online lecture series, CCAD Knows Retail , featuring industry leaders sharing insights on everything from physical-world storytelling to solving the customer experience equation. All events are free, but registration is required. The series kicked off Feb.

Retail 147

Retail Arts Presentation Customer Experience 147

Retail TouchPoints

DECEMBER 25, 2023

Understanding the products shoppers tend to buy in a single basket can lead to co-merchandising opportunities that not only drive incremental sales, but also increase convenience for customers by reminding them of complimentary items they may otherwise forget to buy. Most retailers can name their top selling items.

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

OCTOBER 17, 2023

Founding Coalition members Amazon , Booking.com, Expedia Group, Glassdoor, Tripadvisor and Trustpilot met in San Francisco in October 2022 at the first-ever Fake Reviews Conference, organized by Tripadvisor, where they heard from government, academic and industry professionals about the challenges and potential mitigation approaches for dealing with (..)

Definition 278

Definition Games Information Operations 278

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”. 22, 2022.

Social Media 278

Social Media Shipping Costs Customer Experience Consumer 278

Retail TouchPoints

JANUARY 11, 2024

Generative AI is poised to help retailers deliver on these expectations while also providing internal benefits like productivity gains and a better employee experience. In fact, nearly all (95%) of retail decision makers in our recent research say that generative AI will have an impact on customer experience.

Retail 276

Retail eCommerce Technology Social Media 276

Retail TouchPoints

MARCH 6, 2024

Photo credit: Dolphin Centre Ibrahim is adamant that The Dolphin isn’t really a “shopping center” anymore, but that’s definitely what it was more than three years ago when he started his tenure at LGIM. They also wanted to “go beyond just buying products on shelves and reframing the customer experience.

Small Business Retail 264

Small Business Retail Events Merchant Services Consumer 264

Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses.

Supplies 264

Supplies Customer Omnichannel Shipping 264

Retail TouchPoints

OCTOBER 26, 2021

Customer experience personalization is at a turning point. Consumers have come to expect personalized online experiences, but many companies still think of personalization as aspirational, something that they can focus on later. Are you struggling to get customers to join your loyalty program?

Customer Experience 260

Customer Experience Clothing Definition Channel 260

Forrester eCommerce

JULY 18, 2019

found that even in a difficult market, a well-established business can uncover opportunities for cost-saving efficiencies that also contribute to delighting the customer. Their approach was to create: Alignment on definitions of the customer and the customer’s experience. But HP Inc. Governance that […].

Customer 353

Customer Definition Marketing Customer Experience 353

Retail TouchPoints

NOVEMBER 1, 2022

VS&Co) has signed a definitive agreement to acquire digitally native intimates brand Adore Me for an initial upfront $400 million cash payment plus further cash consideration. Victoria’s Secret & Co. (VS&Co) The retailer saw sales drop from $7.5 billion in 2019 to $6.6

Fashion 162

Fashion Technology Definition Customer Experience 162

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

JANUARY 16, 2023

Saks OFF 5TH has invested in a number of customer experience improvements , most notably in ecommerce, which the company expects will eventually become a larger piece of the business than its stores. And then as quickly as it dropped, it came back, so that is definitely a category we’re chasing [right now].”

Customer Experience 147

Customer Experience eCommerce Social Media Consumer 147