lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends. That’s not all! That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

AUGUST 1, 2022

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of just how engaging augmented reality experiences could be — and brands took notice. These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person.

Customer Experience 309

Customer Experience Customer Clothing Gifts 309

lateshipment

SEPTEMBER 4, 2020

An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

MagentoBrain

JUNE 1, 2023

Mobile optimization is crucial for the success of any e-commerce website in today's digital landscape. With the majority of online shoppers using their smartphones to browse and purchase products, having a mobile-friendly user interface is no longer a luxury but a necessity. But why is mobile optimization so important?

eCommerce 52

eCommerce Mobile Payments Payment Services 52

Forrester eCommerce

OCTOBER 3, 2023

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

Banking 444

Banking Mobile Channel Customer 444

RTP blog

JANUARY 17, 2018

E-Commerce sales in the third quarter of 2017 only accounted for. More and more retailers are creating new kinds of shopping experiences — mostly by converging the physical space with digital tools and technologies — to win over customers. The benefits extend beyond the sales associate too.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. GNC also announced that it would deploy e-Spirit’s FirstSpirit Digital Experience Platform. . GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S.,

eCommerce 182

eCommerce Beauty and Health Customer Loyalty Customer Experience 182

Retail TouchPoints

NOVEMBER 2, 2021

It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection.

Point of Sale 286

Point of Sale Mobile Customer Marketing 286

lateshipment

OCTOBER 2, 2023

Did you know that, Nearly 84% of e-commerce brands don’t actively optimize or measure their on-site search. adsearch.com) Site search is a very important feature of an e-commerce store. It helps customers find the products that they are looking for efficiently and quickly. Make sure your search bar is visible, Duh!

eCommerce 130

eCommerce Mobile Social Media Recommendation 130

Retail TouchPoints

MARCH 30, 2021

Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points on its customers’ digital journey, including search, content, browse and product recommendations.

Mobile 244

Mobile eCommerce Accessories Apparel 244

BigCommerce

DECEMBER 18, 2019

When Exxel Outdoors’ mobile traffic started really taking off, they noticed that the revenue wasn’t following. The amount of effort it…

Customer Experience 403

Customer Experience Outdoor Customer eCommerce 403

365 Retail

JUNE 8, 2023

Adobe and Stellantis have a longstanding relationship: Stellantis uses Adobe Creative Cloud and Adobe Experience Cloud applications to design, deliver, and personalize beautiful and inspiring content for its websites, digital channels, and user interfaces of in-car displays, across their automotive brands.

Automotive 116

Automotive Customer Experience eCommerce Customer 116

Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 379

Banking Mobile Consumer Financial Services 379

Retail TouchPoints

AUGUST 17, 2020

In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used.

eCommerce Platforms 190

eCommerce Platforms eCommerce Omnichannel Fulfillment 190

lateshipment

SEPTEMBER 4, 2020

An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Here's What You Need to Do to Piece Together Better On-Site eCommerce Customer Experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% The ultimate approach that smart ecommerce companies follow in that regard is automation. The power of ecommerce automation is typically two-fold.

eCommerce 359

eCommerce Payment Services Channel Social Media 359

Retail TouchPoints

AUGUST 4, 2022

While bad bots cause disruption across all industries, retailers are a prime target because of the valuable personal data they store behind user login portals on their websites and mobile apps. Malicious traffic on a website impairs user experiences for legitimate shoppers. A Roadmap to a Bad Bot-Free Holiday Shopping Experience.

Customer Experience 260

Customer Experience Customer Gifts Management 260

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. 7-Eleven has increasingly been branding its offerings to consumers.

Mobile 189

Mobile Apparel Improvements Customer Experience 189

365 Retail

MARCH 5, 2024

In an age where digital storefronts are as prevalent as their brick-and-mortar counterparts, the strategic application of advanced technology has become the linchpin for achieving e-commerce supremacy. This not only democratises innovation but also enables smaller e-commerce providers to compete on a global stage.

eCommerce 52

eCommerce Technology Arts Online Retail 52

lateshipment

OCTOBER 20, 2021

We spoke to the CEO of Nexbelt, Tom Hunsucker to know more about how they grew to become a differentiator in the adventure apparel industry in the US, and what it means to be in e-commerce to make it big. None of this would be possible without the mobility that tech innovations like yours provide. We loved hearing that from you.

eCommerce 130

eCommerce Payment Services Mobile Operations 130

Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers.

eCommerce 227

eCommerce Customer Loyalty Mobile Consumer 227

Forrester eCommerce

DECEMBER 8, 2019

It made me realize Forrester no longer publish dedicated “mobile” predictions. Because, mobile has simply become a key driver and enabler of business transformation. Mobile is embedded everywhere. However, many brands wrongly think they have ticked the mobile box and […].

Mobile 380

Mobile Marketing Customer Experience B2C 380

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. More Customers Will Embrace Connected Experiences.

Mobile 280

Mobile Vend Customer Experience Technology 280

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Kissmetrics

MARCH 30, 2018

E-commerce is growing at a meteoric pace, and there is no doubt about it. According to a recent study by Statista , retail e-commerce sales worldwide reached $2.4 In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 Offer in-store redeemable mobile promotions. trillion in 2021.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” Yelloh is now tapping into AWS’ logistics, distribution and home delivery expertise to enhance the customer experience, optimize delivery times and personalize product recommendations.

Mobile 253

Mobile Retail Customer Experience Improvements 253

Groove

JANUARY 6, 2020

Ranking on a search engine results page (SERP) is crucial if you want searchers to find your eCommerce site. So, we put together a complete guide to ranking in search , and we're here to provide you with useful eCommerce SEO tips so that your eCommerce website can gain more exposure, leads, and conversions. Optimize for mobile.

SEO 362

SEO eCommerce Mobile Shipping 362

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 220

B2B eCommerce BigCommerce Omnichannel 220

Groove

MAY 20, 2020

During the process of building, designing and launching an eCommerce website, businesses must decide how to inspire customers to make a purchase. To be successful in the competitive eCommerce world, there are strategies to follow and activities to avoid. 10 Tips to Increase eCommerce Conversion Rate. Use CTAs Moderately.

eCommerce 370

eCommerce Payment Services BigCommerce Mobile 370

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Pay And Benefits Increased For Permanent And Temp Workers.

Supplies 153

Supplies Mobile eCommerce Technology 153

Groove

APRIL 15, 2024

ECommerce is always changing so that it can cater to the needs of wholesale businesses. What Are the Four Factors Driving B2B to Shift to eCommerce? They can also leverage pricing strategies and increase customer experiences. BigCommerce has a solution to that never-ending problem: BigCommerce B2B Edition.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Forrester eCommerce

JULY 7, 2021

Is Mobile Still A Thing? Where Is Mobile Headed In 2021 And Beyond? Mobile is everywhere. Yet many brands are still wondering, “What is the future of mobile?” We use it to send texts to friends, send emails to colleagues, tune in to watch our favorite sports teams, and much more.

Mobile 312

Mobile Customer Experience Technology Customer 312

Retail TouchPoints

FEBRUARY 9, 2022

From social media integrations and dynamic content to increased personalization and artificial intelligence, these advancements are revolutionizing ecommerce experiences around the world. Waiting in lines, traveling to the store and being around crowds seem less appealing once you’ve had a taste of the convenience of ecommerce.

eCommerce Design 300

eCommerce Design eCommerce Travel Mobile 300

Retail TouchPoints

AUGUST 17, 2023

Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 232

Mobile Toys Payment Services Omnichannel 232

Forrester eCommerce

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.

Banking 353

Banking Mobile Financial Services Customer Experience 353