Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

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Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

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RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. However, don’t be afraid to leap forward with your associate mobile strategy.

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RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

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Customer Experience Customer Mobile Article 150

Groove

NOVEMBER 10, 2020

B2B eCommerce businesses require a platform that allows for a positive user experience, taking into consideration factors like fast site speed and mobile optimization. Before working with our team, Perform Group, the parent company to Curtain Call, hosted the site on Magento. The Solution.

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Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Jason Pavona serves as the Division Executive of the North America Payments group.

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Payment Services Merchant Services Retail Customer Experience 340

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

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Retail TouchPoints

APRIL 5, 2024

The companies are working with a select group of merchants that include local favorites like Princess Pita, Filiberto’s and BoSa Donuts. Customers using the Uber Eats app will be alerted that “autonomous vehicles may deliver your order,” and they will be given the opportunity to opt out at checkout if they prefer to have a human driver. “The

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Retail TouchPoints

APRIL 5, 2022

FARFETCH and Neiman Marcus Group (NMG) have entered a global strategic partnership that includes FARFETCH making a minority common equity investment of up to $200 million in NMG. The partnership aims to simultaneously build up FARFETCH’s Luxury New Retail vision and advance NMG’s effort to expand its integrated luxury retail offerings.

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365 Retail

NOVEMBER 28, 2022

They have legitimized one-to-one selling through social and/or mobile applications. Many brands have taken one step further to focus on clienteling services to offer personalized experiences. Retail formats in an omnichannel context ensure a seamless experience . An array of forms and formats. What lessons can be learned?

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Retail TouchPoints

FEBRUARY 14, 2023

UK-based digital retailer Very has partnered with AI-powered product search and discovery platform Constructor to transform its product discovery experience across online and mobile channels. Very offers products across fashion, tech, homeware, toys, sports equipment and other categories from more than 2,000 brands.

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Toys Fashion Customer Experience Channel 218

Retail TouchPoints

DECEMBER 26, 2023

This highlights a critical issue: retailers must prioritize accurate visual representation to minimize returns and optimize the customer experience. Baby boomers are a critical consumer group for brands and retailers, and their expectations for high-quality product imagery online cannot be ignored.

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Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. million customers across the UK and Ireland.

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Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. Mobile search optimization. Mobile commerce is the future of ecommerce.

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MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

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Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Retail TouchPoints

JULY 20, 2022

The report also identified four broad areas that would benefit the most from focused retailer investment: • The mobile experience; • Search as a branded discovery vehicle; • Social proof for products; and. These key investments and opportunities include: Mobile experience. Loyalty programs.

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Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. Retailers had wanted to do this before as a way to save on labor costs.”.

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Retail TouchPoints

SEPTEMBER 15, 2023

Over the past year, True Religion has embarked on several growth initiatives, including an expansion into home goods and a partnership with Aurorae Group that sparked an aggressive entry into the Chinese market.

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Forrester eCommerce

MARCH 13, 2020

Mobile messaging on both the iOS and Android platforms offers a phenomenally rich feature set today that includes group messaging, rich media, presence information, applications, interactivity and more. People ask me, “why would I use SMS? It’s a featureless boring technology.”

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Retail TouchPoints

DECEMBER 16, 2021

Mobile filters. Mobile commerce sales are projected to reach a staggering $3.5 Whichever direction you choose, designing for mobile will include a decision on how to integrate filters into the search experience. The Nielsen Norman Group has shown that ?when trillion in 2021.

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eCommerce Mobile Presentation Customer Experience 276

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

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Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up.

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Retail TouchPoints

FEBRUARY 27, 2024

Wawa has launched Goose Media Network, the c-store chain’s retail media network (RMN), to give brands the opportunity to reach Wawa customers online as well as via the mobile app and videos played at the gas pump. Wawa worked with Publicis Groupe’s Publicis Sapient , Epsilon and CitrusAd to create the new offering.

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Retail TouchPoints

AUGUST 7, 2023

To get treatment, consumers can visit the Amazon Clinic web page or access it on the Amazon mobile app; compare response times and prices from multiple telehealth provider groups; complete an intake form; and connect with their chosen provider.

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Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Ben Schein has 20 years of experience leading business intelligence (BI), analytics and finance teams.

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Retail TouchPoints

DECEMBER 13, 2023

They also need to support a more mobile-enabled workforce that might need smaller, roller-cart type stations, rather than so much emphasis on fixed till cash wraps. Technology is going to be central [to the store experience] — it has to be. customer experience). However, sometimes the success of one area (i.e.

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Sporting Goods Technology Omnichannel Operations 295

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S.,

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eCommerce Omnichannel Comparison Shopping Recommendation 277

Retail TouchPoints

JULY 16, 2021

The NYC-based women’s denim brand has experienced 200% growth in sales over the past year, according to Tanya Zrebiec, VP of Strategy and Innovation at A3 Apparel Group, parent of 1822 Denim. Zrebiec attributes this success to the company’s focus on “ redefining how the customer shops for denim online.”.

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Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. More than a century on, the company still sees high-touch “style interactions” as its key differentiator. REGISTER NOW. “

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Recommendation Technology Mobile Customer Experience 297

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Zurich Insurance Group. Bank of America.

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Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

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Retail TouchPoints

JUNE 27, 2023

Carrefour Group and The Publicis Groupe also launched their retail media joint venture , aimed at the European and LatAm markets, a mere six months after it was first announced with 13 retailers already on board. Indeed, customer experience considerations will be paramount for these kinds of in-store activations.

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Retail TouchPoints

MARCH 13, 2024

Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. He has his own built-in focus group right at home. “

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Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. But it’s True Religion’s mobile app that aims to bring this love to the next level by offering more exclusive experiences.

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Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. Cashierless experiences started picking up speed even prior to the pandemic, with retailers such as Amazon Go , 7-Eleven and other c-stores pioneering the space.

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Retail TouchPoints

AUGUST 23, 2023

Brands that stay nimble and ready to adapt to changing consumer habits and expectations have an advantage in earning customer loyalty. Brands can cultivate consumer devotion by offering a mix of emotional and rational benefits and a personalized customer experience that is seamlessly efficient and enjoyable across all channels.

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