Retail TouchPoints

MAY 15, 2024

Expedia Group has unveiled a series of new products and services designed to make travel planning stress free. At the company’s annual Explore conference, Expedia partners got an inside scoop on more than 40 new offerings, including its new travel media network , a shoppable storefront for content creators and new AI-powered solutions.

Travel 229

Travel Social Media Books Recommendation 229

Retail TouchPoints

MAY 27, 2024

Make sure your mobile customer experience is optimized. With 64% of online shoppers completing at least half of their customer service on mobile devices, a mobile-first experience is mandated. Given all the talk of texting and social media use, I expected more adoption on the customer service front.

Live Chat 226

Live Chat Customer Social Media eCommerce 226

Retail TouchPoints

MAY 14, 2024

Image courtesy Qurate) HSN and QVC are the indisputable OGs of live shopping, and their parent company Qurate Retail Group is making a concerted effort to bring the brands’ decades of expertise into new media channels. However, Amazon’s shift from a social media-style setting back into television is a sign of the preferences of U.S.

Social Media 286

Social Media eCommerce Channel Events 286

Retail TouchPoints

DECEMBER 16, 2022

Warner Music Group (WMG) will partner with and invest in digital fashion retailer DressX , gaining a platform for select WMG artists to design their own virtual fashion lines.

Fashion 269

Fashion Clothing Definition Consumer 269

Retail TouchPoints

APRIL 22, 2024

Imaginuity , a Dallas-based agency, tapped its AI Lab, as well as one of JLL’s preferred brand agency partners, The Dealey Group , to develop the virtual agent. In addition to spotlighting the center’s sales and deals, Cindy gives consumers details on the latest fashion trends, acting as their exclusive “shopping bestie.”

Social Media 241

Social Media Fashion Management Consumer 241

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Live Chat 228

Live Chat Social Media eCommerce Consumer 228

Retail TouchPoints

JUNE 6, 2024

By following the retailer playbook, companies with rich data sets can uncover powerful new insights that generate revenue opportunities, improve consumer understanding, deliver better customer experiences and forge new partnerships.

Retail 237

Retail Travel Customer Experience Multichannel 237

Retail TouchPoints

MARCH 17, 2023

Balireddi joins Glossier as Chief Commercial Officer after holding senior leadership roles at Chanel and The Boston Consulting Group. She will also lead omnichannel integration, customer experience and strategy and overall business execution.

Marketing 239

Marketing Omnichannel Social Media Customer Experience 239

Retail TouchPoints

MARCH 26, 2024

You may recall that last year, Target caught a lot of flak from LGBTQ+ groups for moving (and in some cases removing altogether) Pride-themed merchandise from prominent locations in its stores. But when I tried to defend Target, I got a lot of backlash myself on social media. Do you have an LGBTQ+ employee resource group?

Social Media 269

Social Media Books Magazine Retail 269

Retail TouchPoints

MARCH 9, 2023

You’ve got to have great product and a great experience.” Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Omnichannel 275

Omnichannel Social Media Mobile Fashion 275

Retail TouchPoints

AUGUST 2, 2023

Successful “challenger” offerings in just about every category under the sun rose to unprecedented heights, almost solely on the backs of social media and good branding. Three companies in the space — intimates brand ThirdLove , Shopify aggregator Win Brands Group and apparel brand U.S.

Omnichannel 233

Omnichannel Social Media Shopify Shipping Costs 233

Retail TouchPoints

DECEMBER 14, 2021

Welcome to the age of social experiential design, where the visual tactics must integrate a “pixel x frame” approach and include social media influencers on the activation team from the beginning of the experience’s concept. Not all brands, social media influencers and brand ambassadors are a good fit together.

Social Media 313

Social Media Events Document Marketing 313

Retail TouchPoints

DECEMBER 27, 2023

Global lifestyle brand Miniso has capitalized on this trend by partnering with some of the most popular IP owners to expand its blind box offering and encourage shoppers to #UnboxMagicalMoments on social media. Indonesia: Miniso opened its first dedicated blind box store on December 21 at the Kota Kasablanka mall in Jakarta.

Social Media 217

Social Media Games Events Marketing 217

lateshipment

SEPTEMBER 12, 2023

Back in the 1980s, a large group of suburban tourists would often hit Philadelphia to do their shopping on the Friday after Thanksgiving and go to an Annual Navy Football match the next day. Retailers soon utilized this unique opportunity and started giving additional discounts to keep customers coming.

Social Media 130

Social Media Multi-channel eCommerce Events 130

Retail TouchPoints

MAY 25, 2023

Target has been on the receiving end of fierce criticism from LGBTQ groups and their allies following its decision to remove selected Pride Month collection items from some stores. Target’s decision comes as a surprise from a retailer that prides itself on its commitment to communities, exemplified by the managers of its Cheektowaga, N.Y.

Social Media 252

Social Media Accessories Travel Clothing 252

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. million customers across the UK and Ireland.

Customer 204

Customer Banking Customer Experience Social Media 204

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

JUNE 10, 2022

Those younger generations are very eager and willing to spend their money digitally through online platforms and social media. The metaverse holds the potential for retailers to meet their shoppers in fresh and exciting ways, and early adopters in particular are going to expect truly standout experiences from their favorite retailers.

Social Media 264

Social Media Channel Technology Travel 264

Retail TouchPoints

APRIL 20, 2022

While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers. Seeking Brick-and-Mortar Expertise in a Complex Industry.

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

MARCH 8, 2023

Another strategy for retailers to address overstock issues is by bundling popular items with items that don’t perform as well and offering the group of items at a lower price point. Grouping excess items with new – or best-selling – products is an effective way to keep the brand image intact while clearing the shelves.

Shipping Costs 241

Shipping Costs eCommerce Payment Services Customer Experience 241

Retail TouchPoints

JANUARY 4, 2023

Youthforia Founder Fiona Co Chan is featured regularly in the brand’s social content. Now in this direct-to-community era they’re really looking to their customers for feedback. Every day on platforms like Meta’s Instagram and Facebook , brands are going beyond selling by building relationships with their customers.

Social Media 279

Social Media Omnichannel Channel Information 279

Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. During this time, as a “lean and mean” team, “We didn’t really have social media, we didn’t do any marketing,” Wells explained. “We

Social Media 260

Social Media Fashion Mobile Consumer 260

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Multidev helps retailers to remain constant in this changing environment.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

Retail TouchPoints

MAY 6, 2024

Gearing up for her brand’s 20 th anniversary she, of course, isn’t looking backward; she’s thinking about what’s next for her brand and the loyal community she’s built, through a blossoming media empire that includes social media, a podcast, a best-selling book and now, even a spot on The Real Housewives of New York City franchise.

Social Media 147

Social Media Books Fashion Consumer 147

Retail TouchPoints

APRIL 10, 2023

A formal launch is expected on April 11, when Daniel Zhang, CEO of Alibaba Group, is scheduled to speak at an Alibaba Cloud event. Alibaba has not responded to media requests for comment, though a person familiar with the matter told Reuters the chatbot is a large language model (LLM) targeted at business users.

Social Media 265

Social Media Technology Events Customer 265

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 222

Shipping Costs Improvements Live Chat Retail 222

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

SEPTEMBER 16, 2021

The questions now are twofold: At what point will the ability to buy products and services on social platforms become so frictionless and ubiquitous that every new feature update is no longer noteworthy? and What do retailers, brands and social media platforms have to do to get there? Many [social] purchases are very organic.

Consumer 298

Consumer Social Media Retail Multi-channel 298

Groove

DECEMBER 7, 2023

Moving on throughout the day are networking breaks, retailer meetups, and other social activities to break up the day. Some other noteworthy Keynote panel discussions include shaping the ideal digital customer experience, the state of D2C in 2024, and melding brand and performance marketing.

Events 195

Events Social Media Workshop Download 195

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

MARCH 13, 2024

Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. He has his own built-in focus group right at home. “

Home Shopping 266

Home Shopping Consumer Toys Social Media 266

Retail TouchPoints

MARCH 30, 2022

Navigating the past two years of digital changes has been a challenging yet invigorating time for brands and social media users alike. From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space.

Payment Services 298

Payment Services eCommerce Social Media Presentation 298

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. The youngest group of consumers is Generation Z.

Merchant Services 272

Merchant Services Customer Payment Services Social Media 272

Kissmetrics

JUNE 21, 2021

You won’t gain word-of-mouth referrals if you provide a poor experience. Today, the customer experience is one of the most crucial parts of the sales process, especially when it comes to word-of-mouth recommendations and social sharing. For older age groups, Facebook could be ideal. Deliver Quality Every Time.

Social Media 285

Social Media Reference Recommendation Books 285

Retail TouchPoints

JULY 24, 2023

Shoppers are inundated with marketing information from retailers in their email inboxes, on social media, across in-store touch points and more. He is passionate about building data-driven technologies leveraging AI and machine learning to help retailers and brands elevate the customer experience.

Small Business Retail 223

Small Business Retail Marketing Retail Social Media 223

Retail TouchPoints

APRIL 25, 2023

With that in mind, retailers are always looking to get an edge on the competition and stand out in today’s saturated media and ad market. 3D and AR tech help do just that, providing new avenues for product discovery via Google or social media ads.

Technology 247

Technology eCommerce Shipping Costs Games 247

Retail TouchPoints

SEPTEMBER 30, 2021

But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more. Now as we approach a light at the end of the COVID tunnel, leading CPG brands aren’t running back to focus groups and panels.

Consumer 264

Consumer Social Media Improvements Customer Loyalty 264