RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels.

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RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

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RTP blog

APRIL 27, 2018

By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming. Staying ahead of market trends and customer behavior is critical for any business to survive and thrive.

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Retail TouchPoints

APRIL 5, 2022

The companies will initially focus on re-platforming the Bergdorf Goodman website and mobile application in order to expand its global capabilities and services using FARFETCH Platform Solutions (FPS). I believe the U.S. luxury market is at a pivotal point,” said José Neves, Founder, Chairman and CEO of FARFETCH in a statement.

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Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

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Retail Article Omnichannel Customer Experience 225

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

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Supplies Customer Experience Technology Omnichannel 238

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

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Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

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Retail TouchPoints

JULY 1, 2021

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.

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Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

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Sporting Goods Technology Omnichannel Operations 287

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

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Customer Experience Customer Multichannel Social Media 150

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

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Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

FEBRUARY 7, 2023

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail industry. It’s no surprise then that Gen Z and Gen Alpha’s spending power in the luxury market will grow 3X faster than other generations’ through 2030. At Alibaba’s recent 11.11

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Payments Omnichannel Payment Services Consumer 287

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

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Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. billion in 2020, up 32.4%

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Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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Retail TouchPoints

JULY 19, 2023

In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience.

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Technology Mobile Customer Experience Consumer Goods 184

Retail TouchPoints

DECEMBER 21, 2023

After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry. What device they’re on : Mobile? There’s no limit to the extent that retailers can tailor their checkout experiences. Member or non-member? B2B or B2C? What they’re buying : One or 10 items? High or low price?

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Payments Retail Shipping Costs Social Media 259

GetElastic

APRIL 11, 2023

With headless commerce, the front-end and back-end of an eCommerce platform are separated, allowing businesses to customize the presentation layer and integrate with other technologies more easily. They also play well with headless commerce setups and facilitate the building of complex omnichannel systems.

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Payment Services Payments Social Media Mobile 147

Retail TouchPoints

OCTOBER 25, 2021

The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience. By dramatically accelerating the speed of mobile networks, it paves the way for a dazzling array of innovations. By creating deeper, personalized experiences, retailers will be able to increase sales.

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Retail TouchPoints

OCTOBER 6, 2022

Harness the Power of Location to Deliver Contextual Shopping Experiences. Luckily, retailers can harness the power of location to make their mobile applications and, in turn, their brand experiences, more seamless than ever. During the holiday season, consumers are particularly strapped for time and resources.

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Shipping Costs Payment Services Merchant Services Payments 261

365 Retail

MARCH 15, 2024

Taking place at London Olympia on the 24 and 25 April 2024, RTS brings the industries brightest minds to the stage and Beighton joins fellow headliners, including founder of Not On The High Street, Holly Tucker MBE, and Google DeepMind’s Dex Hunter-Torricke, who will deliver seminal sessions at the 2024 event.

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Technology Fashion eCommerce Retail 57

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

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Payments Payment Services Customer Experience Social Media 234

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category. Unfortunately, our industry is not looked at favorably in some ways when it comes to salespeople,” said Williams. “We

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Automotive Customer Mobile Recommendation 258

Retail TouchPoints

FEBRUARY 2, 2021

Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp. For perspective, only 20% of Americans have WhatsApp on their mobile devices, compared to 93% of Brazilians actively using the app.

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Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. However, realizing the store of the future means that the physical store needs to be a whole lot more connected, mobile and smarter.

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Payment Services Payments Retail Social Media 184

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

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Customer Experience eCommerce Customer Social Media 53

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

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Telecommunications Payment Services Omnichannel Customer Experience 167

Retail TouchPoints

JUNE 25, 2021

In 2019, Verizon was the first in the world to offer commercial 5G mobile service, and consumers today have many choices of 5G-enabled devices, offering retailers an opportunity to accelerate potential use cases. One of the rising trends in the retail industry today is the changing nature of retail stores and inventory management.

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Customer Retail Customer Experience Technology 132

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. But what’s new in omnichannel commerce in 2023?

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eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do Do retailers have interest in technologies that garner a lot of attention and PR?

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Technology Consumer Mobile Operations 264

Retail TouchPoints

MARCH 23, 2023

Popelka is currently building a global team that will span strategy, customer experience, sales, product, product marketing, customer support and ecosystem development to offer ARES customers a full suite of professional services.

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Apparel Retail Fashion Recommendation 162

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Kissmetrics

SEPTEMBER 14, 2020

Furthermore, there are specific CRM solutions for particular industries. And you may benefit from choosing a CRM that offers something specific to your industry. The idea is that streamlining your operational processes helps your business provide better customer experiences. Basic CRM features. Advanced CRM features.

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Small Business Retail Document Operations Management 310

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. The combined 81%.

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Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy.

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