Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 267

Customer Multi-channel Channel Customer Experience 267

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. virtual reality).

Technology 276

Technology Retail Customer Experience Presentation 276

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 256

Payment Services Shipping Costs Omnichannel Fulfillment 256

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Check out the Retail Strategy & Planning Series on-demand. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

DECEMBER 15, 2022

In the current scenario, what customers expect from brands is often changing in a dynamic manner. Rise of omnichannel shopping habits: Not only are customers shopping online and offline, but they are also switching devices while shopping — moving from a mobile phone to a laptop to kiosks or more.

Multi-channel 238

Multi-channel POS Customer Data Mobile 238

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 259

ACH Multi-channel Technology Customer Retention 259

Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. The number of touch points and level of consistency shoppers expect across all departments and channels is increasing.

Payment Services 257

Payment Services Shopping Carts Omnichannel Multi-channel 257

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 225

eCommerce Order Fulfillment Fulfillment Multi-channel 225

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What is Multi-Local Commerce?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” If they’re locked into a 10-year lease, they’re screwed.

Outdoor 260

Outdoor Omnichannel Vend Multi-channel 260

Retail TouchPoints

JULY 28, 2023

To succeed in this market, retailers and brands should not overgeneralize when it comes to examining the drivers of consumer behavior,” said Jill Standish, Senior Managing Director and Global Lead for Accenture’s Retail industry practice in a statement.

Consumer 233

Consumer Leisure Multi-channel Retail 233

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. “During this extraordinary time of retail transformation, there has been no better person to partner with me on building the brand and the business. .

Multi-channel 194

Multi-channel Accessories Omnichannel Fashion 194

Retail TouchPoints

SEPTEMBER 23, 2022

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon ’s relationship with the businesses that sell on its platform has become essential to its success. But it’s not just about removing historic or retail barriers. But what Amazon is doing now with its sellers is different.

Multi-channel 189

Multi-channel Shipping Costs Payment Services Fulfillment 189

Omnisend

DECEMBER 14, 2023

Reading Time: 9 minutes Many marketers believe that multichannel selling is only for big retailers and that small retailers can’t afford it. Selling on multiple channels need not cost a fortune if you do it right. Invest in an SEO-friendly website and optimize your checkout process to make it a profitable sales channel.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Customer Multi-channel Channel 78

GetElastic

APRIL 3, 2023

Shoptalk is an annual tradeshow where thousands of retailers come together to discuss the latest trends, technology, and future of retail. Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

Retail TouchPoints

MARCH 5, 2024

The way that we assess all the opportunities that come in is thinking about how we can do something truly different,” D’Arcy said in an interview with Retail TouchPoints. Retail TouchPoints (RTP): We’ve been seeing a lot of brands try to embrace the role that commerce plays in culture.

Fashion 251

Fashion Travel Multi-channel Games 251

Retail TouchPoints

NOVEMBER 30, 2021

Customers recommend products and services to other people, casually and in-the-moment, millions of times each day on social media, in direct messages, texts, emails and so on. It’s been estimated that these casual recommendations represent trillions of dollars in retail sales each year. Omnichannel. Unobtrusive.

Social Media 242

Social Media Marketing Customer Recommendation 242

RTP blog

AUGUST 2, 2019

Summer marks the start of retailers’ holiday planning season. By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. Regardless of what you’re planning, what connects all of your holiday customer experiences is content. Absolutely.

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Retail TouchPoints

SEPTEMBER 30, 2022

With this deeper understanding, we’re going far beyond the search box to create a search experience that works more like our minds that is as multi-dimensional as people are. Earlier this year, Google introduced “multi-search,” which allows users to search using a picture and text combined. The majority of U.S.

Multi-channel 283

Multi-channel Apparel Events Information 283

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? That needs to change.

Customer 299

Customer Multi-channel B2C Omnichannel 299

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. BOPUS Provides a Better Customer Experience.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

JULY 28, 2020

The pandemic has been a punch in the jaw for many of us in retail. The pace and scope of widespread, global change is happening across the board in retail — and it is here to stay. Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk.

Retail 205

Retail Mobile Multi-channel Technology 205

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Debbie Hauss, Editor-in-Chief: The continued transformation of retail as-we-know-it is a key strategic area retailers must be sure to stay focused on.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Retail TouchPoints

FEBRUARY 9, 2023

it was a groundbreaking retail concept, in many ways heralding a new era of personal computing and electronics. But that same wave of electronic innovation that gave rise to Batteries Plus also put a drain on the retailer’s business as ecommerce began to take hold. When the first Batteries Plus opened in 1988 in Green Bay, Wis.

Customer Data 202

Customer Data Customer Omnichannel Electronics 202

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. .; Retail CX Trends 2021: New CX for a New World.

Consumer 144

Consumer Payment Services Fulfillment Multi-channel 144

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Give customers a better experience with an Omnichannnel approach.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

MAY 6, 2024

It’s all about pushing myself out of my comfort zone continuously,” she said in an interview with Retail TouchPoints. Her brother and co-founder Uri Minkoff helped bring the brand’s Store of the Future to life, which was a critical juncture for the entire retail industry. That’s where I get my adrenaline. How do you plan to celebrate?

Social Media 147

Social Media Books Fashion Consumer 147

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. At the same time, emails can also get overwhelming for customers. Dotdigital is more of a generic tool that works for all industries, such as retail, travel, finance, non-profit, education, etc.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Fabric

DECEMBER 6, 2023

Managing inventory (keeping track of what’s in stock) in real-time (instantly) is crucial for retailers to sell against their product assortment effectively. In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative.

Omnichannel 130

Omnichannel Multi-channel Retail eCommerce Platforms 130

Kibo

APRIL 26, 2022

Instead, consumers continued shopping in multiple ways using multiple channels, with online sales growth up 14% in 2021 from the previous year. A pivot to omnichannel shopping is also being adopted by consumers. Headless commerce architecture makes it much easier for retailers to adapt to changing consumer expectations and behaviors.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

retailnext

FEBRUARY 19, 2020

In the face of uprising challenges, retail brands must continue to expand the consumer base, build customer relationships, increase brand awareness, boost consumer relationships, enhance loyalty, and much more. So yeah, running a business , particularly a retail business, is not as simple and straightforward as it used to be.

Management 59

Management Retail Shipping Costs Multi-channel 59