Retail TouchPoints

MARCH 27, 2023

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We

Recommendation 316

Recommendation Technology Management Customer 316

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store.

Omnichannel 278

Omnichannel Recommendation Improvements Marketing 278

Retail TouchPoints

MARCH 24, 2023

“Now, retailers will be able to enhance their digital properties with better product discovery experiences, creating more fulfilling shopping experiences for their customers.” In just three months we’ve already seen search volume increase 48% and our bounce rate on visits has decreased three-fold.

Shopify 305

Shopify Merchant Services Recommendation eCommerce 305

Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience.

eCommerce 283

eCommerce Omnichannel Comparison Shopping Recommendation 283

Forrester eCommerce

APRIL 11, 2023

It’s hard to avoid the hype that ChatGPT and similar generative AI tools will change everything — including customer experience (CX). But scratch the surface of the click bait headlines about AI and CX and you’ll find that writers have conflated CX with customer service or marketing.

Customer Experience 368

Customer Experience Recommendation Customer Marketing 368

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S.

Customer 286

Customer Subscription Customer Experience Technology 286

Retail TouchPoints

SEPTEMBER 12, 2022

The new digital experiences have launched a little over a year after the debut of JCPenney Beauty , a reimagined in-store and online beauty experience aimed at “amplifying diverse and inclusive brands.” Visitors take or upload a selfie and answer a quick questionnaire about their skin type and concerns.

Recommendation 261

Recommendation Technology Customer eCommerce 261

Retail TouchPoints

FEBRUARY 13, 2023

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder , an interactive tool designed to help site visitors find the perfect gift for everyone — from infants to adults. The more data the engine gets, the more tailored the recommendations are.

Gifts 265

Gifts Toys eCommerce Recommendation 265

Retail TouchPoints

SEPTEMBER 13, 2021

JCPenney has implemented a new predictive shopper engagement solution from Metrical as it works to transform and improve its ecommerce experience. Since implementing the AI-based tool, the retailer has seen a 40% increase in new cart creation, an 18% reduction in cart abandonment and a 10% improvement in revenue on targeted visits.

Games 261

Games Improvements Operations eCommerce 261

Groove

FEBRUARY 21, 2019

Modern eCommerce businesses need tools to help them grow. To help, we've outlined our favorite tried-and-true eCommerce marketing tools to help businesses achieve their goals. Whether you're looking for SEO tools or a marketing automation platform, we've got you covered. eCommerce Marketing Tools. Keyword Grouper Tool.

eCommerce Marketing 284

eCommerce Marketing eCommerce Marketing PPC 284

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

MARCH 27, 2024

These tools join Google’s AI-powered image generation feature, which shows customers photorealistic images that illustrate text queries like “colorful quilted spring jacket.” Google Style Picking Tool The style ratings, currently available to U.S.

Apparel 298

Apparel Accessories Mobile Recommendation 298

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 85

Customer Experience Customer Retail Technology 85

Digital Doughnut

MAY 18, 2023

Chatbots have become increasingly popular in recent years, and have been used by many businesses as a tool for improving customer experience and brand engagement. Chatbots are capable of performing a wide range of tasks, from answering simple questions to handling complex inquiries and providing personalized recommendations.

Customer Experience 59

Customer Experience Improvements Customer Recommendation 59

GetElastic

APRIL 23, 2019

Chatbots are used for a number of different functions in today’s consumer experiences– they can act as your personal shopper, update your bank account, serve as your hotel concierge, and can even send notifications about your pizza delivery. . This is what Automabots is hoping to achieve in the real estate sector.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

Omnisend

MARCH 16, 2021

Have you ever received a product recommendation that just didn’t make sense? In ecommerce, you always want the message you send to be relevant to your customer. 4 Benefits of Personalized Product Recommendations for Ecommerce. Product recommendations are products that appear onsite, in emails, or in other marketing messages.

Recommendation 158

Recommendation Accessories eCommerce Shipping Costs 158

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Cosmetics, which is using data to create personalized customer experiences, optimize their marketing and inform their product development — helping them stay ahead of the Gen Z curve.

Improvements 256

Improvements Retail Mobile Customer Experience 256

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. This type of multifaceted approach helps build a retail environment where AI is a tool for business growth and a means to foster trust and ethical engagement with customers.

Retail 337

Retail Customer Experience Technology Customer Data 337

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 264

Mobile Recommendation Technology Customer Experience 264

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

Live Chat 218

Live Chat Merchant Services Recommendation Customer Experience 218

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Retail 311

Retail Customer Experience Technology Operations 311

lateshipment

OCTOBER 1, 2021

From optimizing their website and checkout experience, making use of marketing tools to enable product discovery and customer engagement, etc. However, the grim reality is that most businesses today are ready to invest in pre-purchase and purchase phases of the customer journey, but often oversee the post-purchase phase.

Shipping Costs 130

Shipping Costs Shipping eCommerce Social Media 130

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 244

Shipping Costs eCommerce Customer Experience Recommendation 244

Retail TouchPoints

AUGUST 9, 2023

“This launch marks a significant milestone for Square sellers and their customers as we continue investing in software that equips businesses with powerful omnichannel tools,” said Alyssa Henry, CEO of Square in a statement. “We

Books 233

Books Merchant Services Payment Services Customer 233

Retail TouchPoints

DECEMBER 18, 2023

From its first rudimentary keyword-based tools to today’s ability to decipher intent and deliver personalized results, the evolution of AI in ecommerce has been nothing short of revolutionary. Beyond ecommerce, these recommendations can be used to personalize user experience, understand intent and offer context-based recommendations.

Recommendation 263

Recommendation eCommerce Jewelry Document 263

Retail TouchPoints

MARCH 20, 2024

Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. Improving the Consumer Experience with Conversational Commerce Consumers no longer want to wait on hold or email customer support and wait days for a reply.

Small Business Retail 267

Small Business Retail Recommendation Consumer Customer Data 267

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Artificial intelligence (AI) is reshaping the way brands connect with their customers. This allows businesses to respond quickly and effectively to the customer.

eCommerce 230

eCommerce Order Fulfillment Fulfillment Multi-channel 230

Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings.

Omnichannel 325

Omnichannel Customer Customer Experience Recommendation 325

Groove

AUGUST 18, 2020

Many successful online businesses today leverage eCommerce marketing tools to grow their brand and achieve their business goals. Choosing a tool to invest your time and hard-earned money in can be a tough decision, so we're here to help you evaluate Klaviyo vs. MailChimp. Real-Time Customer Data. Klaviyo vs. MailChimp.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

JANUARY 5, 2024

The New Year saw a key step in the coming deprecation of third-party cookies, which have been one of marketers’ most powerful tools for tracking online activity for many years. Being hyper-personalized is about making the right recommendations at the right time.” Personalization is at something of a crossroads.

Recommendation 303

Recommendation Consumer Information Customer 303

Retail TouchPoints

JULY 11, 2022

The locations feature diagnostic tools such as advanced LED technology from SkinScope and ModiFace ’s Derm Skin analyzer to address the specific skincare needs of each customer. Customers will also be able to make purchases on the spot through the deployment of a mobile POS solution within the shop-in-shops.

Beauty and Health 286

Beauty and Health POS Customer Experience Mobile 286

Retail TouchPoints

JUNE 7, 2022

Instead, we might input a broader category — “sweaters,” “coffee table,” “gardening tools” — and expect that the search engine will do the work for us, ultimately providing us with relevant items that we might not have even known existed. Implicit in this shift is the rise of personalization in the customer experience (CX).

Recommendation 286

Recommendation Arts Retail Consumer 286

Groove

OCTOBER 22, 2020

Though there are a ton of features available to help customers search within a site, we recommend choosing a platform with these three features as they help convert high-intent customers. We also recommend displaying product images with the phrases, so shoppers are more likely to click and land on your product or category pages.

eCommerce 352

eCommerce Recommendation Improvements Fashion 352

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore!

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52