Retail TouchPoints

SEPTEMBER 21, 2023

And this is where AI is poised to be a game changer. For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. But why should this matter to us as shoppers?

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 70

Customer Loyalty Customer Shipping Costs Outdoor 70

Retail TouchPoints

OCTOBER 29, 2021

As restrictions and social distancing norms were established to curb the spread of the virus, brick-and-mortar retail establishments had to pivot toward virtual stores to stay in the game. A study by Retail Dive showed that 62% of customers prefer physical stores because they can feel, touch and see the product.

Customer Loyalty 193

Customer Loyalty Recommendation Supplies POS 193

Smile.io

MARCH 7, 2023

The goal was to increase customer engagement and excitement with the new program. With competitors like Starbucks baking these gamification concepts into their program with Double Stars events and annual games, it was time for Tims to start playing the game. This shows us that building customer loyalty is a continuous process.

Games 61

Games Events Mobile Social Media 61

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? As a result, many businesses have turned their attention to a more “organic” means of reaching customers online: the influencer. So what’s the plan?

Retail 246

Retail Recommendation Games Consumer 246

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 257

Technology Retail Customer Experience Presentation 257

lateshipment

SEPTEMBER 14, 2020

This indicates that you need to bring your digital A-game to the fore in order to stand out in an already crowded online e-commerce environment. Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

Wiser

NOVEMBER 6, 2023

When customers have all the information they need at their fingertips with just a few clicks, including detailed product descriptions, high-resolution images, and customer reviews reduces uncertainty and builds trust. This not only boosts immediate sales but also fosters customer loyalty and promotes repeat business.

Payment Services 78

Payment Services eCommerce Retail Games 78

Sailthru

JUNE 23, 2023

The full Millennial Trends report highlights seven specific factors that Gen Y cite as important or critically important to maintaining their lasting loyalty. 67% of Millennials are more likely to participate in a loyalty program this year compared to last. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

365 Retail

AUGUST 25, 2021

We’re here to share a rather interesting case study from an office fruit delivery company that has bucked every trend through some of the worst business conditions in recent memory. Case Study Example: Fruitful Office was born in 2007 from one drive: to make fresh fruit a staple in every London office.

Supplies 52

Supplies Customer Loyalty Games Marketing 52

ESW

SEPTEMBER 1, 2023

Consumer Electronics Returns: The Current State of Affairs The challenge of handling online returns is nothing new, according to Chad Johnson , VP of Consumer Electronics, Digital and Gaming at ESW. Yet as return rates increase, the problem becomes more complicated. “As

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

ESW

DECEMBER 4, 2023

It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty. Benefits of Product Drops When executed properly, product drops act as a powerful marketing and DTC strategy that drives sales, builds customer loyalty and helps brands maintain a competitive edge.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Dynamic Action

MARCH 8, 2024

The Importance of Integrated Retail Data Integrating data into retail strategies is a game changer for businesses. We use EDITED to study our competitors and benchmark how their collections are structured… All of this data is available instantly.” So, why haven’t all retailers and brands gotten on board?

Retail 48

Retail Technology Operations Demo 48

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase. 1) Makes Customer Support Reps Efficient.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

RTP blog

AUGUST 23, 2019

BOPIS is happening now, and they need to get in the game. Even better, customers who pick up an item in-store usually go on to make an additional purchase once there. Communicate with customers to keep them updated and provide clear instructions on where to pick-up their merchandise. Why are they standing on the sidelines?

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Smile.io

FEBRUARY 28, 2024

It's fast, straightforward, dependable, and both our team and customers rave about its user-friendliness and simplicity. It's been a game-changer for enhancing our customer experience and loyalty.” Loyalty & Reward Program Insights from Smile.io here at Diamond Art Club.

Arts 77

Arts Social Media Customer Loyalty Hobbies 77

UpSellIt

MARCH 22, 2023

Upselling involves persuading customers to buy more by offering them a better version of what they already want. It’s easier to sell to an existing customer than it is to acquire a new one. Studies show that the probability of selling to an existing customer is 50% to 80% higher than attracting a new one.

Payment Services 78

Payment Services Payments Recommendation Customer Loyalty 78

BigCommerce

SEPTEMBER 14, 2018

In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Possibly, but price is a really dangerous game to play, as you might upset your historical business if you start pricing more cheaply. You have to think about customer loyalty.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Smile.io

DECEMBER 4, 2023

To capitalize on this shift and compete with larger businesses, smaller companies can employ an effective (and often overlooked) strategy of custom, sustainable branded packaging. This is a game-changer for small brands looking to "play big" and make a lasting impression on both the gifter and receiver over the holiday season.

Shipping Costs 81

Shipping Costs Gifts eCommerce Shipping 81

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Optimizely

JULY 31, 2018

Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand. But it all starts with a great customer experience. In this episode, find out why the first 100 days of the customer relationship are the most crucial. The Amazing Seller Podcast.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

lateshipment

AUGUST 13, 2021

This shows how holiday season purchases still hold immense value despite the pandemic and can be a game-changer for your dropshipping store. You can also use data from your previous sales and festive store surges to study customer behavior and see how you should optimize and organize the store for more sales.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Algopix

AUGUST 14, 2023

Choosing the Right Book at the Right Moment Selecting the right book to read at any given time can be a game-changer. Marketing and Branding: These books provide actionable advice on building compelling brands, crafting engaging narratives, and driving customer loyalty. Financial Literacy : Managing finances is integral.

Books 101

Books eCommerce Arts Webinar 101

Kissmetrics

MARCH 23, 2018

This might mean that you focus on curating products that meet customer demands rather than trying to be ultra-competitive on product pricing. Studies show that after customer experience, the second biggest reason a customer will ditch your brand is dissatisfaction with the product itself. Your goal is to stay in the game.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

BigCommerce

FEBRUARY 1, 2018

Here is what they read to help them stay on top of their game. These guys have been in the game a long time, have a ton of great content, and, very important for me, great visuals, which helps to illustrate the results of their recommendations. Customer loyalty is driven by engaging storytelling.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retalon

FEBRUARY 14, 2024

With evidence pointing towards increased customer loyalty and spending triggered by personalized experiences, it’s clear that data insights hold the key to unlocking new levels of engagement and satisfaction among consumers. This kind of personalization can increase customer loyalty significantly.

Retail 41

Retail Operations Management Improvements 41

Omnisend

JUNE 15, 2021

With the right marketing and engagement, these customers could become lifelong, loyal customers. Methods like reaching out with customer loyalty programs help to nurture these customers. Champions/loyalists: These are the customers that consistently bring in the bucks.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

BigCommerce

DECEMBER 5, 2017

As we approach crunch time in the world of online shopping, now seems like as good a time as any to review the best tools and techniques for acquiring new customers, increasing repeat business, and minimizing loss. The whole ecommerce game boils down to getting people to buy your product. Customer loyalty program activity.

Customer 381

Customer Live Chat Social Media BigCommerce 381

Kissmetrics

MARCH 12, 2018

Personalization and customization are frequent topics in conversion optimization. Simply put, customers are more likely to make a purchase from you when they feel like a brand better understands what it is they want. In fact, one study from Janrain found that 73% of customers are fed up with being shown irrelevant content.

eCommerce 185

eCommerce Shipping Costs Payment Services Conversion Optimization 185

Kissmetrics

SEPTEMBER 30, 2020

In addition to this, you should ask to see a list of samples, references, reviews, and case studies to determine their competency. Chalking Out the Final Game Plan. Your brand is necessary for building customer loyalty, creating a competitive advantage, and just… long-term survival.

Social Media 265

Social Media SEO Technology Marketing 265

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. These personalized incentives encourage repeat purchases and strengthen customer loyalty.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

FastSpring

OCTOBER 3, 2019

Whether you sell them a higher-quality/more comprehensive version of the product or an add-on to complement their purchase, both your customers and your bottom line come out ahead of the game. 3-year contract at a 15% discount), you increase both the purchase amount and customer loyalty. Cons of Cross-Selling.

Subscription 71

Subscription Shopping Carts Demo Customer Loyalty 71

retailnext

MARCH 10, 2020

There are plenty of social media demographic studies, like from SproutSocial , to help make this decision. Organic social media is when a business operates an account in the same way an individual would, with regular posts and engaging with followers and customers. Organic vs Paid Social Media. Email Marketing.

Channel 64

Channel Small Business Retail Social Media Marketing 64

RetailMinded

FEBRUARY 20, 2023

Take it a step further: Add a customer loyalty program at the counter that’s easy for shoppers to sign up for, ideally just requiring a phone number. Plan a Shoppertainment Calendar “Shoppertainment” is a quippy term that simply means making your online store more engaging for customers.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52