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Post-Purchase Experience: Building brand trust and customer loyalty

Fabric

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. Feedback and engagement : includes product reviews and customer satisfaction surveys.

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Give the Gift of a Hyper-Personalized Shopping Experience this Holiday Season

Retail TouchPoints

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte.

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Top 10 Customer Loyalty Programs of 2023

Smile.io

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

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Promotions – a holiday gift for shopper and retailer

iVend

Learn more about our integrated retail technology platform. This gives retailers the opportunity to win new customers over the gift-giving season and then convert them to becoming repeat shoppers. Step 3 – Information The most direct way to let customers know about a promotion is to send the offer to them as a digital coupon.

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The Power of POS Gift Cards: A Guide for Retailers

Korona

Gift cards can be a powerful marketing and sales tool for retailers. And when you combine them with point of sale (POS) technology, their potential is even greater. But how exactly do POS gift cards work, and what are their associated challenges? When it comes to POS gift cards, retailers can benefit in several ways.

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Wicked tips for keeping customer loyalty strong this ‘spooky season’

365 Retail

Customers always love a discount, but, with so much competition, incentives need to go further than simple price drops. We know from our recent BFCM research that for 75 per cent of consumers free gifts would influence a purchase, and 80 per cent say that free or discounted shipping would make them more likely to spend.

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Returns Management – Use technology to boost customer satisfaction and reduce costs

iVend

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Capture an alternative sale or additional sale, by bringing customers back into the brick and mortar store. References:-. * [link]. ** [link]. + [link]. ++ [link]. ¶¶ [link].