Retail TouchPoints

SEPTEMBER 19, 2023

At the same time, global consumption of fashion has increased by 400%, while overall usage of products has dropped by about 40%. These are all realities that Coach has had to face head on as one of the top fashion and leather goods brands in the world. In the U.S.

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Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Download the original guide here.

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Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz. The entire Go There campaign was fashioned around consumer insights.

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Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

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Fabric

MARCH 14, 2023

Welcome to The Modern Retailer’s Guide To Dropshipping Fashion and Apparel. In Part 1 of this two-part series, we’ll cover the basics of dropshipping and explore the reasons why every fashion retailer should consider switching from a traditional retail model to an asset-light dropship model. Let’s dive in!

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Ecommerce Platforms

NOVEMBER 2, 2022

Customers to contact. But unless you have the store set up to handle every aspect of modern online selling, your fashion store isn’t going to make it. Using Shopify opens up an entire marketplace of ecommerce apps that can give you everything you need to build a fashion store online. What are The Best Shopify Apps for Fashion?

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365 Retail

MAY 8, 2024

Frasers Group is embarking on a transformative journey to overhaul its digital landscape, focusing on enhancing operational efficiency and the ecommerce experience for customers. Enhancements to the customer digital experience are central to this investment.

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365 Retail

MAY 23, 2022

The upgraded store comes as the retailer steps up investment in both its physical and digital stores, with a renewed focus on the integrated customer experience, as well as sustainability. This allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store.

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Retail TouchPoints

SEPTEMBER 25, 2023

We’re excited to open this up to our Shein X designers and beyond, and to hopefully inspire the next generation of sustainability-conscious fashion creators.” The designers, all from the Shein X Designer Incubator Program , are Alexandria Carroll, Anke Wonder, Farah Naz, Jacqueline City, Lauren Flagg and Lillian Butterworth.

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Retail TouchPoints

JULY 17, 2023

Stylitics has purchased Barcelona-based Wide Eyes , a visual AI solution for fashion and retail, to enhance its digital merchandising platform with image recognition and AI tech designed to drive easier product discovery and faster conversion. Terms of the deal were not announced. Stylitics raised $80 million in funding in March 2022.

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iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

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Retail TouchPoints

MAY 9, 2024

Operating 14 omnichannel fulfillment centers nationwide, Cart.com provides brands and retailers with third-party logistics (3PL) solutions and proprietary software such as its Constellation Order Management System (OMS) and warehouse management technology, designed to get products to customers as quickly and efficiently as possible.

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365 Retail

APRIL 15, 2024

Unibail-Rodamco-Westfield (URW) today announced a series of new signings at Westfield London, enhancing its offerings in beauty and wellness, fashion, leisure, and food & beverage sectors. ” The fashion and footwear sectors are also seeing expansion with new upsizes.

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BigCommerce

JUNE 20, 2017

The fashion and apparel industry has one major negative associated with it: there’s so much competition. Here’s how 15 of the best of the best fashion and apparel ecommerce sites are designed to win. Leading fashion & apparel brands choose BigCommerce. Our new stencil store is getting great attention from our customers!

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Fabric

MARCH 14, 2023

Welcome to Part 2 of The Modern Retailer’s Guide To Dropshipping Fashion and Apparel. In Part 1, we covered the basics of dropshipping and explored the reasons why every fashion retailer should switch from a traditional retail model to an asset-light dropship model. 5 Tips and Strategies for Dropshipping Fashion and Apparel 1.

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Retail TouchPoints

JULY 22, 2022

ShopStyle launched in 2007 with an innovative idea: creating a search engine focused solely on fashion. ShopStyle’s continuing dominance in the fashion realm demonstrates its ability to evolve with the needs of its clients. We’re really focused on curating the best-of-the-best in fashion and home.

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Retail TouchPoints

APRIL 9, 2024

Minecraft and Fortnite also are raising their profiles because they empower customers to express themselves and connect with the world around them. Consumers are constantly eager to discover “the next big thing,” whether that is the next big song, TV show, internet meme or fashion trend.

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Retail TouchPoints

OCTOBER 31, 2023

This transition from remote work to returning to the office brings new opportunities for luxury retailers as their customers now begin revisiting their wardrobe choices. Whether individuals are returning on a hybrid basis or going fully back in the office, work wardrobes are due for a refresh for most returning employees.

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Retail TouchPoints

JUNE 9, 2023

Sustainability has become more important than ever in the retail industry, and within the supply chain, retailers now have access to technology that provides them with a 360-degree picture of their inventories and customer preferences. There is also a significant intersection of sustainability with customer preference data.

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365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

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Retail TouchPoints

SEPTEMBER 29, 2020

Having recently expanded its lines to include knitwear and footwear, Italian luxury outerwear brand Herno has invested in a fashion-specific PLM solution from Centric Software in order to enrich its product collections while also closely controlling product quality.

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RTP blog

OCTOBER 12, 2018

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience.

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Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. According to Shopify’s Fashion Industry Report , the fashion industry will reach a whopping $713 billion by next year. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista.

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Retail TouchPoints

JANUARY 23, 2023

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse creates compelling opportunities for the retail industry to engage with customers. Create superior customer experiences.

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RIS News

OCTOBER 11, 2023

In this conversation with RIS News, AllSaints CIO, James Reid, outlines how the fashion brand is taking a unified commerce approach to digital transformation and improving both employee and shopper experience alike through strategic tech investments.

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iVend

MARCH 9, 2022

iVend Retail for Footwear and Apparel iVend helps retailers offer a differentiated shopping experience. This puts a golden opportunity into fashion retailers’ laps – if they’re ready to make the most of it. The (re-)rise of brick and mortar shopping When online shopping was the only option, fashion consumers made the best of it.

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Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. The Problem With Fashion Etail. Fashion comprises the largest segment of ecommerce retail, with a market size of over $500 billion in 2019.

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Fashion Retail Shipping Costs Clothing 187

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. What Makes for a Great Ecommerce Experience? Ecommerce brands need to achieve the same high levels of CX across all channels your customers interact with.

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365 Retail

MAY 19, 2021

Cleverly, the display of images highlighted the special bond between the brand and its customers throughout time. The more the Internet and e-commerce develop, the more customers will seek real physical and sensory encounters with brands and their products. Nostalgia allows experiences that provoke an emotional reaction.

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Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do.

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Retail TouchPoints

MAY 25, 2022

Chanel plans to deliver personalized experiences to top-purchasing clients through dedicated boutiques as it builds upon strong FY2021 earnings of $15.6 Our biggest preoccupation is to protect our customers and in particular our pre-existing customers,” Philippe Blondiaux, Global CFO of Chanel told Business of Fashion.

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SellBrite

APRIL 3, 2019

Customers can ask about product features, sizes, and more. And to cap off their shopping experience, when customers finish checking out, they get the customary, “Thanks for shopping with us today.” This simple acknowledgment makes customers feel good and leaves them open to going back and shopping at these stores again.

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Retail TouchPoints

SEPTEMBER 8, 2023

Fashion retailer Rue21 is bringing a new CIO on to its revamped leadership team. Rue21 also has made several executive appointments to strengthen its leadership team and stay at the forefront of change within the affordable fashion industry. Scott Saeger, who will take on the role starting Sept.

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Fashion B2C B2B Customer Experience 223

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. We think of it as a way to deepen the relationship with our customers and get them into new categories.” But you can’t get lazy.

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Retail TouchPoints

FEBRUARY 28, 2024

However, she has a rich history in fashion and retail, including successful tenures at BooHoo Group PLC , Coach and Alexander Wang. We are focused on supercharging our market share by creating emotional and lasting connections with our core customers — and reaching net-new audiences. She started her career at Net-a-Porter. million. “We

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Retail TouchPoints

MARCH 12, 2024

The launch of our new retail media network demonstrates Shop Premium Outlets’ commitment to an exceptional experience, not just for our customers, but for the hundreds of curated brands we partner with on our ecommerce marketplace,” said Neel Grover, CEO of Shop Premium Outlets in a statement.

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Retail TouchPoints

AUGUST 4, 2022

“My expertise is deeply rooted in consumer marketing and merchandising, while my passion closely aligns with sustainability and reducing fashion waste. As a ThredUP customer, I’m thrilled to have the opportunity to use my marketing expertise to drive awareness of the mission and enhance the customer experience and build brand loyalty.”.

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