Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. Expectations for delivery times continue to shrink. According to McKinsey & Co.,

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. According to the survey , 45% of respondents listed customer experience as their number one priority. According to the survey , 45% of respondents listed customer experience as their number one priority.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

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Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Specialty Retailers 159

Specialty Retailers Other Apparel Department Stores 159

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

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Omnichannel Technology Channel Department Stores 262

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

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Clothing Payment Services Apparel Department Stores 221

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

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Omnichannel Department Stores eCommerce Fulfillment 192

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

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Omnichannel Department Stores Consumer Banking 291

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. If this were to materialize, then they could use the space for their grocery stores.

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Fulfillment Department Stores Recommendation Mobile 220

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 263

eCommerce Omnichannel Channel Department Stores 263

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. Cardmembers in select markets will have access to free two-day shipping.

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Gifts Department Stores Shipping Events 195

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

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Omnichannel Shipping Costs Department Stores Fulfillment 222

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. It’s also helpful to be able to customize your ecosystem to meet unique requirements that may not be built into a solution. The inability of yesterday’s systems to meet tomorrow’s demands is already showing.

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

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Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

JULY 27, 2021

With this two-part series, we’ll investigate some of the trends that accelerated during the pandemic, and how developers are adapting investments and strategies to align with new customer needs. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix. Finding New Opportunities in Shopper ‘Adjacencies’.

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Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

MAY 27, 2021

An added bonus is the opportunity to gather data from potential new customers as well as explore possible category expansions with less downside risk. Private labels offer the advantage of higher margins but come with the logistical burden of manufacturing and fulfillment.

Retail 220

Retail Fulfillment eCommerce Department Stores 220

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. ’ ” said Anderson. One of the key answers is convenience.

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Electronics Apparel Retail Supplies 229

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. Costco posted a 7.3%

eCommerce 152

eCommerce Department Stores Retail Apparel 152

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Today, supply chains continue to be the weak link in the retail and fulfillment chain.

Supplies 52

Supplies Fulfillment Omnichannel Department Stores 52

Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

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Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 328

Shipping Costs eCommerce Merchant Services Retail 328

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience. Former Apple exec Bob Kupbens will join as EVP, Chief Product and Technology Officer, effective Feb.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. Shopping centers are perfectly positioned to meet this demand for socialization, provided they have the right experiences in place to welcome customers back.

Outdoor 246

Outdoor Fulfillment Events Department Stores 246

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur.

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eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

OCTOBER 21, 2020

In its latest US & UK Store Openings & Closures report, Coresight Research reported that U.S. With the rise of ecommerce, traditional tenants like department stores and apparel stores were struggling, and consumers were increasingly craving experiences in their shopping trips,” said Cody in an interview with Retail TouchPoints.

Sporting Goods 163

Sporting Goods Retail Omnichannel Consumer 163

ChannelAdvisor

APRIL 11, 2022

Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Why Partner? Kaufland.de.

Beauty and Health 95

Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

Simply provide a product feed, fulfill orders and ship to a facility in Sarasota, Florida, where they handle the international packaging, export documentation and shipping. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Why Partner? Kaufland.de.

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94

PFS

JANUARY 22, 2020

2019 certainly came with its challenges – from ongoing political turbulence to the evolving demands of today’s customer. Learning: In order to overcome potential Brexit disruption in 2020, without the need for permanent investment, temporary distribution solutions will be a crucial and cost-effective tool for reaching customers across seas.

eCommerce 52

eCommerce Beauty and Health Fulfillment Order Fulfillment 52

lateshipment

OCTOBER 16, 2020

With consumers expected to browse and shop eCommerce stores in the comfort of their homes, it would be unsurprising to see these numbers much higher this year. According to Deloitte’s 2019 holiday survey , customers planned to spend over 74% of their holiday budget on retail for clothing, home furnishing, gifts, etc.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 52

Jewelry eCommerce Platforms Point of Sale Gifts 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 52

Jewelry eCommerce Platforms Gifts Point of Sale 52

Retail TouchPoints

JULY 16, 2020

No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. However, these retailers still have ways to draw customers back.

Retail 242

Retail Apparel Clothing Specialty Retailers 242

Steve Dennis

APRIL 17, 2017

The fact is that many stores with below average productivity are still quite profitable, particularly department stores, given their low rent factors. A given store’s productivity can be below average and decline yet still contribute to a retailer’s overall success, particularly online.

eCommerce 104

eCommerce Retail Department Stores Operations 104

Retail TouchPoints

JANUARY 13, 2021

Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. and narrowed it down to 28 and then 12 outstanding omnichannel companies. 5, below Nordstrom , Target, Home Depot and Staples , due to mixed results in key areas.

Other 248

Other Customer Experience Omnichannel Customer 248

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 40

Jewelry eCommerce Platforms Gifts Point of Sale 40