Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience.

Customer 130

Customer Retail eCommerce Subscription 130

Groove

JANUARY 31, 2022

With over 377 million users, PayPal oversaw nearly $1 trillion in payment volume in 2020 - according to Forbes Magazine. This technology is optimized for mobile devices and their screens, which helps to create a great mobile eCommerce experience. PayPal securely transfers each customer’s personal information to the merchant.

Merchant Services 195

Merchant Services Payment Services Payments Mobile 195

Retail TouchPoints

MAY 14, 2024

“To create successful live shopping experiences, retailers must first understand their customers’ behavior, preferences and motivations,” said Joe Kwong, Head of Business Development at Agora in a statement. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams, according to Amazon.

Social Media 274

Social Media eCommerce Channel Events 274

RTP blog

DECEMBER 19, 2017

In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP). By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

DECEMBER 2, 2021

Seamless integration of technology helps create a more inclusive shopping experience. For many, engaging with technology is common. By taking advantage of the personal devices we carry daily, retailers can better support individuals with communication barriers or hearing-impaired customers to help guide them through the store.

Retail 283

Retail Clothing Magazine Technology 283

Retail TouchPoints

JULY 6, 2020

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and practiced across many industries, particularly businesses where customers routinely have face-to-face interactions with employees. What Can Be Done?

Customer 147

Customer Magazine Channel Customer Loyalty 147

365 Retail

NOVEMBER 20, 2023

Whether you’re launching a new pop-up, e-commerce activation, social media campaign, or looking to re-imagine in-store experiences, immersive technology and interactive experiences can help spotlight your brand and drive deeper consumer engagement.

eCommerce 109

eCommerce Magazine Retail Social Media 109

Retail TouchPoints

SEPTEMBER 20, 2021

Experiential retail, in its most nascent form, is when retailers implement immersive, interactive, technology-enhanced shopping experiences. Let’s take a look at a technology that has emerged to enhance experiential retail. It has quickly become an essential technology for retailers to utilize.

Retail 266

Retail Food and Beverages Magazine Technology 266

Retail TouchPoints

NOVEMBER 18, 2022

Keeping Staff, Customers, and Bystanders Safe. How are retailers protecting their employees, customers and merchandise against these kinds of threats? ALPR technology has become not only more powerful but also less expensive and easier to install. Your physical security technology can play a critical role in this.

Retail 256

Retail Operations Magazine Shopping Carts 256

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Your customers are on Amazon. 97% of U.S.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

FEBRUARY 21, 2024

Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

Gifts 215

Gifts Beauty and Health Payment Services Payments 215

Retail TouchPoints

JUNE 1, 2022

Our research shows 95% of shoppers actively use a retailer’s app for things like customized offers and content, checking inventory, pricing, wayfinding and list customization while shopping. This changes how retailers and CPGs think about sales of impulse items (candy, chips, beverages, magazines, etc.) The bad news?

Retail 292

Retail Games Magazine Demo 292

Kissmetrics

APRIL 23, 2021

There are many different ways this plays out, but as the technology develops, the opportunities explode. The technology that allows for these immersive reality experiences is constantly evolving, bringing our reality closer to the virtual experience. Arm your sales team with tools to connect customers with the best options.

Technology 264

Technology Reference Definition Other 264

Kissmetrics

MARCH 3, 2021

With technologies like GPS and radio frequency identifiers, marketers can specify a perimeter or boundary based on a real-world location. Target competitors’ customers: Businesses can set up a geofence within a competitors’ location to draw more customers into their shops. Let’s start by discussing the basics.

Marketing 315

Marketing Outdoor Consumer Mobile 315

GetElastic

AUGUST 27, 2021

The subscription model is common for all types of digital content - software, gaming, news, magazine, telco services, and streaming video and music content (Netflix, Hulu, Spotify). Another differentiator is its own proprietary audio recognition technology (similar to Shazam) that verifies a user is watching a program. Subscriptions.

Payments 147

Payments Magazine Subscription Games 147

RTP blog

SEPTEMBER 28, 2017

By Klaudia Tirico, Features Editor I recently had the opportunity to get a sneak peek into a new pop-up in New York City, presented by Marie Claire magazine and Mastercard. Leveraging technology, digital signage and engaging experiences in the store is the perfect answer to bridging this gap between physical and digital shopping.

Merchant Services 150

Merchant Services Magazine Outdoor Social Media 150

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom AS400 Integration to help the company modernize their website and upgrade the user experience. Prior to enlisting our team's help, Perform Group used outdated technology, managed their own servers in Magento, and needed a better platform to run their eCommerce solution on.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. Magazine called a business must-read: The Definitive Guide to Amazon. . From changes in technology to pending legislative issues, these are the top items to keep an eye on in 2018 and beyond. Don’t miss a post. Sign up for our weekly newsletter. Amazon Growth Highlights.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

SEPTEMBER 8, 2021

If smaller brands and third-party sellers can get creative and replicate the same customer-focused digital experience, there is an opportunity to find a balance between competing with the giant and succeeding despite it. It’s not just possible but inevitable that retailers can thrive on Amazon and compete with it at the same time.

Merchant Services 210

Merchant Services Shipping Costs Payment Services Fulfillment 210

Ecommerce Platforms

JANUARY 4, 2019

Personalization and Customer Engagement. Expect more brands to follow suit as personalization technology becomes easier to integrate into ecommerce sites. For instance, chatbots can fulfill a number of customer service needs, from answering questions about a product to discussing a complaint. Image source: Chatbots Magazine.

eCommerce 223

eCommerce Payment Services B2B BigCommerce 223

Retail TouchPoints

AUGUST 12, 2020

But Hightimes Holdings President Paul Henderson is always on the lookout for more and better ways to connect customers with cannabis, so in recent months the company has focused on expanding its brick-and-mortar store footprint and launching a delivery network that will serve multiple California markets.

eCommerce 242

eCommerce eCommerce Platforms Magazine Operations 242

Mi9

JANUARY 10, 2022

NEW YORK and MIAMI, January 7, 2022 – Mi9 Retail has been recognized by Retail Today magazine as a leader in the Merchandising category in Retail CIO Radar 2022, a first-of-its kind annual list of the most innovative and transformative retail technology solution providers. Mi9 cloud-based solutions are scalable, reliable and secure.

Magazine 40

Magazine Retail Multi-channel Point of Sale 40

GetElastic

MARCH 9, 2022

The subscription model is common for all types of digital content - software, gaming, e-newspapers, e-magazines, telco services and streaming content (Netflix, Hulu, Spotify). Curated news is gaining popularity, but it threatens the appeal of subscribing to individual publications while at the same time potentially drawing in new customers.

Payments 78

Payments Magazine Micropayment Games 78

365 Retail

SEPTEMBER 27, 2022

It was named a TIME Magazine invention of the year. Fashion and apparel brands make up 20% of the list – showing how customers increasingly shop for clothes online – and health and beauty brands were well represented. It is a fantastic achievement to not only be recognised in the top 50, but also top this list.

Online Retail 135

Online Retail eCommerce Clothing Retail 135

Retail TouchPoints

AUGUST 24, 2021

Our research shows that their customer lifetime value (LTV) is likely to be 1.3X He has been featured in The New York Times, Forbes and Time magazines and holds a Bachelor’s Degree in Chemical Engineering from the Indian Institute of Technology, Delhi. to 2X higher than the average LTV.

Retail 261

Retail Definition Magazine Supplies 261

Retail TouchPoints

DECEMBER 25, 2020

Another reason your labor costs keep increasing is because of time spent helping customers finding products. A 2008 study found that stores spend about $785 per week helping customers find products or checking to see if inventory is available in the backroom for a product that the customer wants but is not on the shelf.

Books 201

Books Magazine Management Customer 201

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Mi9

JUNE 8, 2023

The full story can be read here: Mi9 Retail is named a Top 10 Retail Software Solution Provider Eugene Voronov, EVP & GM at Mi9 Retail, remarked “While having a strong culture, vision, mission, and strategy is paramount for any successful business; the battle for the customers’ loyalty happens at the front lines and not in the corner office.

Retail 40

Retail Point of Sale Magazine eCommerce 40

Retail TouchPoints

JANUARY 28, 2021

Socially-Conscious Sally is not interested in purchasing from brands that engage in lip service or performative allyship — posting a “black box” on Instagram or circulating a carefully crafted PR statement to customers and stakeholders is simply not enough in her eyes. According to an Edelman survey in June 2020, 60% of the U.S.

Consumer 250

Consumer Magazine Search Marketing Marketing 250

iVend

AUGUST 10, 2021

According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers. Learn how our retail technology drives process transformation in grocery. Brick and mortar stores – the customer experience.

Payment Services 104

Payment Services Retail Magazine Customer Experience 104

RTP blog

AUGUST 2, 2019

By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. Regardless of what you’re planning, what connects all of your holiday customer experiences is content. The challenge is unlocking its value by making it scale across channels.

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

365 Retail

JUNE 16, 2022

The partnership — which marks InPost’s first national indoor proposition — will see InPost Lockers deployed in WHSmith High Street stores across the UK, complementing the brand’s existing range of services on offer to customers. In fact, 50% of InPost users go on to visit nearby shops and the majority (86%) of these, make a purchase.

Magazine 57

Magazine Books eCommerce Technology 57

Smile.io

SEPTEMBER 8, 2021

For individuals in countries where technology is not easily accessible, this limits their opportunities even more. UK-based brand, The Book Bundle allows its customers to purchase collections or “bundles” of books at a discounted rate. This allows customers to gain other people’s perspectives to influence their decision.

Books 82

Books Magazine Gifts Accessories 82

Kissmetrics

JANUARY 5, 2022

As digital and technological advances evolve consumer behavior, the opportunities continue to grow. Technology growth is a big driver for the rise of marketing jobs. To sum these up, the five Cs are “Company, Collaborators, Customers, Competitors, and Climate,” which help to guide and frame strategic decisions in marketing.

Marketing 249

Marketing Social Media Channel Magazine 249

ItemMaster

OCTOBER 8, 2018

Humanity has entered a technological age. An ecommerce management system that displays product attributes and is loaded with brand verified product content is expected, so printed catalogs and magazines tend to put people off, ending the potential of a sale right then and there. With so much at stake, it’s worth investing in.

Technology 26

Technology Magazine Information eCommerce 26

Retail TouchPoints

MARCH 9, 2021

These sessions encourage interaction and dialogue between the influencers and their unique communities, which allows brands to join the conversation in an organic way that ultimately drives customer acquisition. We believe this shows our customers that we’re here for more than just selling — we’re here for the community.”.

Small Business Retail 304

Small Business Retail Marketing Retail Fashion 304

GetElastic

FEBRUARY 26, 2019

Zak Edwards, MD at Prezzybox.com explains that auto-replenishment technology really could work to provide a faultless in-store experience for consumers. “On Is the customer always right? The most successful retailers will be those that think like their customers, connecting the dots to create a seamless retail experience.”.

Retail 141

Retail Subscription Technology Magazine 141