Groove

JANUARY 23, 2019

Personal connections are at the core of every positive customer experience. Here at Groove Commerce, we think of customer experience like an umbrella covers the entire purchase cycle. Underneath it, your website, marketing, shipping and customer service create micro-moments that influence customer sentiment.

Customer Experience 250

Customer Experience Improvements Customer Live Chat 250

Ecommerce Platforms

MARCH 6, 2020

Do you want to increase your Shopify sales and make it easier for your customers to buy your online products? If your answer is yes, then investing in an artificial intelligence (AI) product recommender, like the AI Product Recommendations by EPICA, is the way to go. Make it easier for customers to find what they like.

Recommendation 104

Recommendation Shopify Merchant Services eCommerce 104

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 280

Retail Customer Loyalty Games Reference 280

Groove

FEBRUARY 27, 2019

Although many online retailers consider factors like checkout page design, some overlook customer accounts and guest checkout during the purchase process. Deciding whether to include customer accounts and guest checkout on your online store is a big decision, so let's start with the basics. Benefits of Customer Accounts.

Customer 253

Customer BigCommerce Information Customer Loyalty 253

Groove

JANUARY 30, 2019

eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Every time a customer makes a purchase, they will earn points. Point Program. Spend Program.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

Retail TouchPoints

JULY 1, 2021

Yet despite this upward movement towards acceptance, something still feels off, and we are not referring to the stench of a good Sativa. No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights.

Customer Loyalty 178

Customer Loyalty Customer X-cart Customer Retention 178

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. Say I’m a customer of a general sports apparel and outdoor store, and I’m planning for my upcoming annual winter ski trip. And what could that look like in this new world of AI?

Customer 74

Customer Outdoor Customer Data Customer Experience 74

Kissmetrics

JUNE 20, 2018

Your customers are your greatest asset. The one thing shared across all great ecommerce companies is a large, loyal customer base. The keys to building that kickass cusotmer base are well known, but easier said than done: Getting new customers. Turning each new customer into a high LTV fanatic. That’s the 1-2 punch.

Customer 201

Customer Reference Recommendation Shopify 201

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Smile.io

JANUARY 12, 2023

Once you’ve decided how to value your referral rewards to make them motivating for both the referring and referred customers, it’s time to get into the nitty gritty details. And one of the most important details is where customers end up after they click on the referral link.

Customer 67

Customer Reference Customer Experience Apparel 67

Retail TouchPoints

JUNE 20, 2023

Indeed, Amazon takes search seriously and has an entire subsidiary called A9, referring to the nine letters in the word ‘algorithm,’ focused on building leading ecommerce search technology. ChatGPT needs access to proprietary platform data from retailers in order to make product-level personalized recommendations.

Books 284

Books Recommendation Toys eCommerce 284

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 144

Customer Payment Services Payments Other 144

Groove

APRIL 6, 2018

Developers can find this tool within a Code Editor to add more advanced customizations and features. As a HubSpot Diamond Agency Partner , our development team has helped multiple clients create custom COS templates for their brands. According to the HubL Syntax Reference Doc : “ Templates contain tokens and tags. And so forth.

Customer 218

Customer Reference Document Blog 218

Groove

JULY 21, 2020

We recommend leveraging the tool when preparing for the holidays , as it helps to drive more online revenue with much less effort. Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Create an account, important and sync data, and customize templates and emails for free. Conclusion.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Kissmetrics

JUNE 21, 2021

After all, why wouldn’t you want customers to rave about your business to friends and family? From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though.

Social Media 285

Social Media Reference Recommendation Books 285

Retail TouchPoints

DECEMBER 27, 2023

Most refer to the process as a sprint, and it is — except it’s the distance of a marathon. Retailers can consider solution partners that help cut through the noise, aggregate consumer sentiment and recommend attributes, like ingredients or marketing themes that could become a part of the core product, thereby shortening the innovation cycle.

Improvements 219

Improvements Supplies Consumer Operations 219

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

SellBrite

JANUARY 4, 2019

Customers are social beings that are heavily influenced through their friends, family and the testimony of others. The three main types of social proof that will drive customers to purchase a product or service include reviews and testimonials, referrals, and other customers also viewed suggestions. “What is social proof?

Customer 131

Customer Social Media Recommendation Reference 131

Retail TouchPoints

DECEMBER 21, 2023

Instead, it’s the combination of conversion, average order value and customer lifetime value that matters. By knowing their customers and where they’re coming from, companies can determine when a speedy, conversion-focused checkout should be the priority — and when they should focus on maximizing customers’ cart size or lifetime value.

Payments 232

Payments Retail Shipping Costs Social Media 232

Groove

JANUARY 3, 2020

Turn shoppers into customers with great product photography. And remember that when photographing your products, customers are looking for quality and value before making a purchase decision. But despite your choice of technology, we recommend using a solid colored background, like white or black. Natural Light.

Reference 351

Reference Jewelry eCommerce Recommendation 351

Optimizely

MAY 31, 2017

Despite the fact that customers are window-shopping more than ever, browse abandonment campaigns are still being treated as little more than a nice-to-have – which is unfortunate, because product browsing behavior provides marketers with a window into each shopper’s desires, preferences, and intentions.

Customer 150

Customer Shipping Costs Shopping Carts Shipping 150

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Groove

APRIL 9, 2019

This approach ultimately starts by determining the keywords your customers search for the most. However in general, we recommend Keyword Keg, MOZ and Google Keyword Planner to help identify keywords that make sense for your business. When incorporating keywords into your website, we recommend only optimizing one keyword per page.

SEO 285

SEO Live Chat Mobile Blog 285

Groove

FEBRUARY 11, 2022

You don’t want to prompt potential customers who are ready to checkout with an offer to subscribe to your newsletter or blog. When building your mobile site, we recommend implementing various breakpoints for all content pieces. Another example of streamlining the user interface is keeping the checkout page to a minimum.

Mobile 370

Mobile Web Design eCommerce Recommendation 370

Optimizely

FEBRUARY 10, 2021

With an activated Customer Data Platform, like Zaius, brands have the ability to capture all the historical browsing and abandonment behavior of their shoppers and act on these behaviors with true 1:1 personalization. Click into the dynamic grid and update its Source to Zaius Recommendations and apply a Product Filter for Women’s products.

Gifts 195

Gifts Recommendation Shopify Reference 195

ChannelAdvisor

AUGUST 24, 2017

For manufacturing brands, drop shipping allows them to reach more customers and open up potential new revenue streams. Drop shipping is a viable way for retailers to expand product selection and reduce many costs associated with traditional fulfillment processes.

Drop Ship 65

Drop Ship Shipping Costs Reference Shipping 65

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

Groove

JUNE 9, 2021

With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. We recommend building various lists to segment subscribers based on their interests and demographics. Delighting Customers. Use A Customer Loyalty Program. no longer needs to be!

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Groove

OCTOBER 27, 2020

To help you get started, we're sharing 5 website design best practices to help you create a unique and engaging shopping experience for your customers. Attract first-time visitors and engage existing customers by displaying a unique value proposition (UVP) on your home page. How much will it cost customers? Conclusion.

Improvements 363

Improvements Mobile Web Design Shopping Carts 363

Omnisend

APRIL 23, 2021

Bringing new customers to the checkout is a difficult challenge for most ecommerce merchants, but keeping them coming back is another challenge altogether. Once you have a first-time buyer as a customer, you should strive to upgrade them to a repeat customer. The customer isn’t satisfied by the quality of the product.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Retail TouchPoints

FEBRUARY 2, 2022

If you’re in doubt, read along as I share the top five questions I receive from retailers on data and pricing and how I recommend each question is approached. I recommend to first test a business unit, a region or a category to see what insights can be derived from the data you have. Take the crawl, walk, run approach as you begin.

Retail 212

Retail Recommendation Outdoor Customer Data 212

Kibo

APRIL 19, 2022

They create (or source), market, and sell their products directly to customers. D2C brands connect with customers using primarily digital channels and touchpoints like social media, eCommerce websites, mobile apps, SEO/paid search and email. The D2C Customer Journey. The D2C model supports customers by fully understanding them.

Payment Services 127

Payment Services Customer B2C Social Media 127

RETAIL MANAGEMENT SOFTWARE

JUNE 12, 2023

With the rise of e-commerce, traditional brick-and-mortar stores are finding it increasingly difficult to engage customers and boost sales. Effective digital merchandising can increase sales, boost customer engagement, and enhance the customer experience. That’s why digital merchandising is more important than ever.

Customer 83

Customer Social Media Mobile eCommerce 83

Retail TouchPoints

JULY 16, 2021

This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Zrebiec attributes this success to the company’s focus on “ redefining how the customer shops for denim online.”. In Q1 2021, 1822 Denim also found that average order values increased by 23%.

Technology 264

Technology Apparel Mobile Customer Experience 264

Smile.io

SEPTEMBER 11, 2023

“Our community has steadily grown over the years, and we receive messages from customers all the time to say how much they love and appreciate our products,” shares Sophie Coleman, Marketing Director of Oatopia. One of the best ways to increase purchase frequency is by giving your customers a reason to come back sooner.

Customer 46

Customer Shipping Costs Events Reference 46

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78