Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. US consumers spent 32.4

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eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 210

Retail TouchPoints

NOVEMBER 11, 2022

During his 35-year career, Sichel served as the Chief Marketing Officer at Burlington Stores for eight years , from 2011 to 2019, with a focus on ecommerce and strategy.

Marketing 216

Marketing Department Stores Omnichannel eCommerce 216

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. Just as that started to stabilize somewhat, Amazon and other e-commerce pure-plays began chipping away at the sector’s once dominant position in apparel, accessories and home products. And on and on. Major space rationalization/consolidation. Stay tuned.

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Department Stores Accessories Apparel eCommerce 89

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Amazon’s disruption to commerce has been so profound, there is a term for it: The Amazon Effect. Omnichannel is here to stay. billion in sales in Q3 2020.”

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eCommerce Payment Services Customer Shipping Costs 139

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. What is Ecommerce? How Does Ecommerce Work?

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eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

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Payment Services Omnichannel Department Stores Operations 275

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

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Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

JUNE 22, 2023

We’re trying to keep that customer over 40, but we’re trying to go back to our younger customer as well,” Preis said during her session at CommerceNext’s Ecommerce Growth Show , held June 20-21 in New York City. We are not a department store, so we’re not forced into merchandising certain product categories together,” Preis explained.

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Customer Clothing Consumer Fashion 246

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Omnichannel Department Stores Operations Retail 303

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

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Omnichannel Technology Channel Department Stores 258

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Relieving Pressure On Stores.

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Fulfillment Department Stores Shipping Costs eCommerce 298

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

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Omnichannel Department Stores Consumer Banking 282

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

Omnichannel 189

Omnichannel Department Stores eCommerce Fulfillment 189

Retail TouchPoints

MAY 29, 2020

jump in e-Commerce sales. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%. Costco posted a 7.3%

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eCommerce Department Stores Retail Apparel 151

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements.

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Retail TouchPoints

JANUARY 20, 2022

The King of Ecommerce is no stranger to brick-and-mortar — far from it. In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Here are five things to know about Amazon’s latest move into brick-and-mortar: 1.

Clothing 211

Clothing Payment Services Apparel Department Stores 211

Retail TouchPoints

MAY 22, 2023

Today, Curacao operates stores that are at least 100,000 square feet in size and cover four main verticals — electronics, home, fashion, kids and babies — and 17 different subcategories. We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay.

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Other Payment Services Banking Department Stores 274

Steve Dennis

FEBRUARY 1, 2021

The Bay has long suffered from the woes of unremarkable department stores. While the details are scarce at this point, HBC suggests that through some sort of cooperative arrangement, Saks.com and Saks’ brick-and-mortar-only company will help each other on “omnichannel” service.

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Multi-channel eCommerce Books Department Stores 174

PFS

JANUARY 22, 2020

In fact, eCommerce sales continue to drive retail forward, with recent reports suggesting sectors such as Health & Beauty continuing to see growth despite challenges in the marketplace. The rise of social commerce. The demand for omnichannel fulfilment. But, the outlook for retailers is not entirely bleak.

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eCommerce Beauty and Health Fulfillment Order Fulfillment 52

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. How can a brand master the omnichannel experience? Leader brands are lauded for making discovery effortless and sync local store inventories to checkout pages.

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Omnichannel Social Media Retail Shipping Costs 60

ChannelAdvisor

APRIL 11, 2022

Watch them on demand ( Emerging Marketplaces: Optimize Your E-Commerce Strategy for North America or Europe ) or review the marketplace profiles below to get started today. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Missed the webinars?

Beauty and Health 95

Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

Watch them on demand ( Emerging Marketplaces: Optimize Your E-Commerce Strategy for North America or Europe ) or review the marketplace profiles below to get started today. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Missed the webinars?

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94

Retail TouchPoints

DECEMBER 1, 2020

This partnership also shows our confidence in the future of omnichannel retail and ideally positions both Kohl’s and Sephora to seize tomorrow’s opportunities, today.”. With Kohl’s, we will be able to bring Sephora closer to where our customers want us to be.

Department Stores 190

Department Stores Omnichannel Customer Operations 190

Steve Dennis

APRIL 9, 2017

While it remains to be seen whether retail traffic declines will last forever , most traditional retailers will struggle to grow physical store sales in the face of the significant and inexorable shift to online shopping. The mostly moribund department store sector points to this new reality.

eCommerce 104

eCommerce Department Stores Channel Omnichannel 104

Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Home Furnishings Shipping Costs Apparel Clothing 338

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 238

Department Stores Operations Consumer Channel 238

Retail TouchPoints

MARCH 10, 2021

But in-person shopping shouldn’t become too complacent, because the ecommerce technology experts in their Seattle basements are working on how to replicate and improve this “dullness” and replace it with another altogether more convenient one.

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Retail Department Stores Improvements eCommerce Technology 289

Retail TouchPoints

MAY 27, 2021

They join a growing roster of retailers that are expanding their online reach by allowing third-party brands to sell directly through their ecommerce sites , bypassing traditional wholesale relationships. Google’s recent partnership with Shopify was referred to by analysts as “pivotal” in its efforts to compete with Amazon.

Retail 212

Retail Fulfillment eCommerce Department Stores 212

Steve Dennis

JUNE 12, 2018

A typical story or opinion piece warns of the “death of the mall,” points out how “e-commerce is eating the world,” and generally suggests that “traditional” retailers are toast. Same with Ulta , the beauty brand that is opening 100 new stores this year. And struggling brands need to hurry.

eCommerce 106

eCommerce Retail Workshop Department Stores 106

Steve Dennis

APRIL 17, 2017

An unprecedented number of retail store locations are closing this year and more announcements are surely coming–though perhaps not quite as many as I suggested in my April Fool’s post. Yet much of the way the investor community sees the need for even more aggressive store closings is wrong and, one could argue, pretty dangerous.

eCommerce 104

eCommerce Retail Department Stores Operations 104

Retail TouchPoints

JULY 27, 2021

Rising ecommerce sales and the power of social networks empowered customers to discover new, cutting-edge brands, which meant many (especially millennials and Gen Z) spent less time in the beloved department stores that had long served as anchor tenants. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

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Events Food and Beverages Beauty and Health Small Business Retail 278

Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

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Shipping Costs Payment Services Merchant Services Payments 234

lateshipment

OCTOBER 16, 2020

And one of the ways to do that would be by analyzing the performance of eCommerce and retail businesses. Online and other non-store sales were up 14.6 With consumers expected to browse and shop eCommerce stores in the comfort of their homes, it would be unsurprising to see these numbers much higher this year.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

DECEMBER 16, 2020

As more retail chains file for bankruptcy and close more stores amidst the ongoing pandemic, Amazon is looking for opportunities among the ruins. . Amazon had already been converting large malls, which were shut down prior to the pandemic due to offline demand shifting to ecommerce, into full-fledged warehouses.

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Fulfillment Department Stores Mobile Recommendation 212

Pivotree Blog

OCTOBER 10, 2023

An integrated supply chain ecosystem When modernizing, it’s important to address the end-to-end supply chain so that all systems work together, including ecommerce, omnichannel, order management, warehouse management, transport management, and other platforms that are critical to order fulfillment.

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Supplies Order Fulfillment Omnichannel Fulfillment 52