Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

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Payment Services Omnichannel Department Stores Operations 337

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12.

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Travel Department Stores Omnichannel Games 312

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

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Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. We’ve opened 80 stores over the last year and are investing in more,” Louvet noted. We want to do it in a way that’s meaningful and aligns with our strategy and overall brand vision.

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Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

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Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

JANUARY 26, 2022

Q&A with Alec Zaballero, Managing Executive/Studio Director, TPG Architecture. What does this look like in terms of design, and how does this differ from the traditional department store? This is all magnified through store design — a key part of the brand’s omnichannel.

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Technology Multi-channel Department Stores Definition 290

Retail TouchPoints

MAY 22, 2023

Today, Curacao operates stores that are at least 100,000 square feet in size and cover four main verticals — electronics, home, fashion, kids and babies — and 17 different subcategories. We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. ‘A

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Other Payment Services Banking Department Stores 290

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. This is the second such separation made by HBC in recent months. In fact, Saks may be ahead of the curve with its spinoffs.

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Retail TouchPoints

JUNE 17, 2021

“We are excited to have a storytelling platform in the pet category that communicates Purina’s expertise and commitment to providing the leading products that keep pets safe, happy and healthy,” said Kenneth Endermuhle, Manager of Category Experience Design at Purina in a statement.

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Beauty and Health Department Stores Accessories Customer Loyalty 213

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Relieving Pressure On Stores.

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Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

JUNE 15, 2022

That is why Interstore | Schweitzer , which believes brick-and-mortar is the linchpin of the omnichannel customer experience, analyzed food stores all over the world, coming up with a list of 50 stores they believe every serious retailer (and food lover) should visit. Omnichannel and Digital Innovation.

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Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

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eCommerce Omnichannel Channel Department Stores 289

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

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Omnichannel Shipping Costs Department Stores Fulfillment 251

Pivotree Blog

OCTOBER 10, 2023

But meeting the complex demands of the modern supply chain isn’t easy, especially if you’re running a monolithic order management system. The inability of yesterday’s systems to meet tomorrow’s demands is already showing. Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate.

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Supplies Order Fulfillment Omnichannel Fulfillment 52

Kibo

OCTOBER 8, 2021

Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. However, there is one area where many retailers still fall short—order management. The importance of omnichannel fulfillment.

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eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

DECEMBER 16, 2020

As more retail chains file for bankruptcy and close more stores amidst the ongoing pandemic, Amazon is looking for opportunities among the ruins. . Walmart and Target) can push back with their own omnichannel, warehousing and delivery options, the smaller retailers are in danger of losing more ground to Amazon.

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Fulfillment Department Stores Mobile Recommendation 280

Pivotree Blog

OCTOBER 10, 2023

Target thrived through online ordering , which provided shoppers with three different delivery methods, using its stores as fulfillment centers. Walmarts’ ecommerce sales grew 74% , which was driven by offering grocery pickup and delivery. The retail, warehousing, and transport industries have managed to adjust, but it hasn’t been easy.

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Supplies Fulfillment Omnichannel Department Stores 52

Retail TouchPoints

APRIL 12, 2022

You’ll have new delivery expectations: 30-minute drone delivery will likely be available in most major cities by 2032, although curbside and the role of the physical store will, surprisingly, still be important.

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Home Furnishings Shipping Costs Apparel Clothing 358

Steve Dennis

FEBRUARY 1, 2021

The Bay has long suffered from the woes of unremarkable department stores. While the details are scarce at this point, HBC suggests that through some sort of cooperative arrangement, Saks.com and Saks’ brick-and-mortar-only company will help each other on “omnichannel” service.

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Multi-channel eCommerce Books Department Stores 174

Retail TouchPoints

SEPTEMBER 3, 2020

However, apparel and department stores are elevated. Department stores are normally at 11% , but they are currently near 14%. Mantis added that retailers should test scenarios with different customer cohorts to discover more effective ways to manage returns. “If Normally, apparel returns are roughly 7.5%

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Shipping Costs eCommerce Merchant Services Retail 334

ESW

JULY 6, 2023

Omnichannel is here to stay. From the online storefront to the app to the payments page and package tracking, brands that think omnichannel-first are better positioned to onboard new products or services that facilitate sales. If they needed a new shirt, they went to the department store. billion in sales in Q3 2020.”

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eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

MAY 27, 2021

It’s true that some of this marketplace momentum can be attributed to retailers looking to take a bite out of Amazon’s pie by launching their own “Everything Stores” (Walmart and Target in particular come to mind). In practice, however , most of the new third-party marketplaces being launched don’t look anything like Amazon.

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Retail Fulfillment eCommerce Department Stores 280

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. YOY growth this holiday season, whereas department stores will only see a 0.3%

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Shipping Costs Payment Services Merchant Services Payments 287

Ecommerce Platforms

MARCH 18, 2023

Competitive edge : Having a retail store can sometimes give sellers a competitive advantage over other companies who only have an online presence. You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences.

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eCommerce Shipping Costs Payment Services Small Business Retail 104

365 Retail

MAY 22, 2023

We are excited to have reached a stage in our growth where we can deploy this omnichannel strategy which increases convenience and further improves the Cowboy experience for all our customers.” – Adrien Roose, Cowboy, CEO and Co-Founder. Those interested in joining Cowboy can contact Cowboy via Cowboy.com/partners.

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Retail TouchPoints

MARCH 11, 2021

Retailers closed a record 12,200 stores in 2020, with an outsize share coming from malls and one-third of the total from department stores specifically, according to data from CoStar Group. Empty Mall Space Makes the Perfect Home for New Experiences. I practice what I preach,” said Lanier. I want that data as well.

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Outdoor Fulfillment Events Department Stores 308

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 52

Jewelry eCommerce Platforms Point of Sale Gifts 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 52

Jewelry eCommerce Platforms Gifts Point of Sale 52

Retail TouchPoints

JANUARY 28, 2021

Kupbens will partner with David Goubert, President and Chief Customer Officer of Neiman Marcus; Darcy Penick, President of Bergdorf Goodman; and Lana Todorovich, President and Chief Merchandising Officer of Neiman Marcus, to develop new digital products and capabilities that enhance store, online and omnichannel experiences at both brands.

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Supplies Customer Experience Technology Omnichannel 147

Omnisend

AUGUST 19, 2021

They are able to sift through institutional messages, to filter out excess noise, and to identify voices they can trust,” says Steph Wissink, managing director and consumer research analyst at Jefferies, going on to say that this generation of consumers is calling on brands to be transparent. Then they’re going into the department store.

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Social Media Definition Recommendation Department Stores 148

Steve Dennis

APRIL 9, 2017

While it remains to be seen whether retail traffic declines will last forever , most traditional retailers will struggle to grow physical store sales in the face of the significant and inexorable shift to online shopping. The mostly moribund department store sector points to this new reality.

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eCommerce Department Stores Channel Omnichannel 104

ChannelAdvisor

APRIL 11, 2022

We recently hosted two webinars detailing six emerging marketplaces in North America and Europe that offer simple setup, manageable partner requirements and immense potential. The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Missed the webinars?

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Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

We recently hosted two webinars detailing six emerging marketplaces in North America and Europe that offer simple setup, manageable partner requirements and immense potential. The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Missed the webinars?

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.

Jewelry 40

Jewelry eCommerce Platforms Gifts Point of Sale 40

Kibo

MARCH 17, 2023

The goal of flexible fulfillment is to provide customers with a seamless and convenient shopping experience while optimizing inventory management, preserving order value, enhancing product margin, and maintaining the total cost to serve. They can also choose to source products based on factors like labor costs.

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Fulfillment Operations Shipping Costs Merchant Services 62

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 9, 2021

Products are sourced from sporting goods manufacturers, distributors and wholesalers and then sold to the general public via retail stores. Department stores, mass merchandisers and retailers that exclusively sell apparel are not included in this category. How to recover stronger than ever: The Good & The Fortunate.

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Sporting Goods Outdoor Marketing Accessories 52