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How Will DTC Rebound After The COVID Retail Shakeup?

Retail TouchPoints

What about retail, especially the brick-and-mortar variety? While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape.

Outdoor 293
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What to Expect in 2022: 3 Strategies That Should be Top of Mind for Retailers 

Retail TouchPoints

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. One area of investment by retailers is a shift to buy online, pick up in-store (BOPIS), which was called “table stakes” by one retailer insider I talked with. Rise of Community Commerce.

Insiders

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The Retail Revolution Is Redefining Convenience

RTP blog

Competition from e-Commerce, technological innovations and new consumer expectations have triggered a revolution in retail that is redefining the shopping experience. From high-end luxury boutiques to big-box discount outlets, retailers are looking for new ways to attract and retain customers.

Retail 150
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CarParts.com Taps Former Amazon Exec as COO

Retail TouchPoints

Former Amazon Fresh Grocery VP Michael Huffaker has been appointed as Chief Operating Officer of CarParts.com as the ecommerce retailer looks to “continuously stay ahead of the curve.”. I am confident we can enhance operations, accuracy and profitability for the company today and in the years to come.” ”

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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. consumers love the USPS.

eCommerce 304
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Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce

Retail TouchPoints

We’ll be watching ASOS to see if they decide to roll out this experiment more broadly, or if they decide to delay the rollout until the benefits outweigh the operational overhead. For retail, a significant area of focus for CX innovation has been in the pre-purchase experience. Post-Order Delight. Culture Of Experimentation.

eCommerce 265
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ChannelAdvisor and CommerceHub Named Top Channel Management Providers by Digital Commerce 360

ChannelAdvisor

2 channel management providers in the 2023 Digital Commerce 360 Leading Vendors to the Top 1000 Retailers Report. In today’s uncertain economy, it’s more challenging than ever for brands and retailers to keep up with the competition and the changing behavior of consumers,” said Pete Elmgren, CommerceHub CRO. Download it now.

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