Retail TouchPoints

MARCH 1, 2024

Powered by Walmart GoLocal , the service was initially launched last year and is part of the retailer’s broader focus on creating a frictionless ecommerce fulfillment experience for customers across the U.S. Orders will then be picked up by a delivery driver and dropped off at the customer’s desired location.

Books 261

Books Toys Fulfillment Games 261

Ecommerce Platforms

AUGUST 6, 2022

Running an efficient online store requires seamless order fulfillment , and often that means upgrading to a 3rd-party logistics (3PL) provider. This outsourcing of the fulfillment process works by sending products to the 3PL, where they store, pick, package, and ship the items as orders come in through your store.

Fulfillment 104

Fulfillment Shipping Costs Merchant Services Shipping 104

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. The deal is expected to be completed by Q1 2023.

Hobbies 245

Hobbies Order Fulfillment Omnichannel Fulfillment 245

Retail TouchPoints

APRIL 4, 2022

As part of its new branding JCPenney has enlisted comedian and Saturday Night Live cast member Melissa Villaseñor to fulfill the role of character Penny James, a shopping and JCPenney enthusiast who is the star of the campaign. JCPenney also is launching a cross-country “Shopping is Back!” During each stop on the “Shopping is Back!”

Travel 312

Travel Department Stores Omnichannel Games 312

Steve Dennis

JANUARY 14, 2020

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. The omnichannel migration dilemma. Customers don’t care about channels.

Omnichannel 99

Omnichannel eCommerce Retail Multichannel 99

Retail TouchPoints

JULY 29, 2021

But it turned out that the emporium of toys, games and fun could not in the end withstand the relentless competition and margin hits from the internet and supermarket retailers. Games, puzzles, action figures and outdoor toys were especially popular. So now what about the ecommerce part of the omnichannel equation? and abroad.

Toys 306

Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

MARCH 18, 2021

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. In-Store Fulfillment is Now Part of the Brand, Not a Convenient Extra. Now consumers look for that.”.

Sporting Goods 299

Sporting Goods Fulfillment Demo Omnichannel 299

Pivotree Blog

NOVEMBER 23, 2022

Omnichannel is Still The Boss. It’s going to be hard to predict how these numbers will pan out in 2022, but the one thing we can be sure about is that omnichannel is going to be more important than ever in this phase. And this is why connected omnichannel experiences will be key. Smart Fulfilment to the Rescue.

Games 52

Games Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 255

Shipping Costs Improvements Live Chat Retail 255

Steve Dennis

JANUARY 4, 2019

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. The omnichannel migration dilemma.

Omnichannel 115

Omnichannel eCommerce Retail Multichannel 115

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 220

Omnichannel Department Stores eCommerce Fulfillment 220

Retail TouchPoints

APRIL 5, 2023

RTP: Have you noticed increasing demand for omnichannel fulfillment following COVID, too? That transformation was focused on how Tanger could become an omnichannel universe where customers could engage us either in the brick-and-mortar environment or online and have a similar experience regardless of their entry point.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled. For retailers, 2022 is about playing the long game.

Shipping Costs 305

Shipping Costs Gifts Fulfillment Consumer 305

Retail TouchPoints

MARCH 5, 2024

Go There is a double entendre to not only fulfill those travel fantasies, but also go there with your style and take it to the next level. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party. And now, people are traveling more.

Fashion 261

Fashion Travel Multi-channel Games 261

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

Channel 61

Channel Games Payment Services Shipping Costs 61

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. That’s when you start changing the game of what ecommerce is, how you personalize it and leverage your existing assets, including your people and stores.” ” Designing a Quick, Hassle-Free Experience.

Payment Services 312

Payment Services Shopping Carts Clothing Omnichannel 312

Retail TouchPoints

OCTOBER 13, 2020

He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. “With COVID, projects that would have taken months were suddenly being developed in weeks,” said Andrea Farris, VP of Development and Head of Solution Planning at Walgreens.

Omnichannel 264

Omnichannel Games Presentation Supplies 264

Retail TouchPoints

JANUARY 10, 2023

“This integration is the first of its kind and is a game changer for omnichannel merchant and partner growth.”

Merchant Services 298

Merchant Services Payment Services BigCommerce Payments 298

OrderDynamics

JULY 16, 2019

Did Video Games Kill the Pre-Order Star? Video games continue to be one of the hottest items for retailers to organize pre-orders for. Here, we take a look at what retailers can learn from the video game brands for their own products. Video game publishers spend a great deal of time and effort crafting their pre-order strategy.

Games 55

Games Fulfillment Shipping Costs Retail 55

Groove

DECEMBER 14, 2020

Safety has become the new customer experience in stores as merchants have stepped up their social distancing game with signage, one-way aisles, exit-only and entrance-only doors. Many omnichannel retailers have launched or dramatically improved their buy online pick up in store services and added curbside pickup to their fulfillment channels.

eCommerce 338

eCommerce Merchant Services Fulfillment Consumer 338

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 288

eCommerce Omnichannel Channel Department Stores 288

Retail TouchPoints

JULY 1, 2021

So how does NMG see these digital investments leveling up its omnichannel game? RTP: What role will these digital capabilities play in NMG’s overall omnichannel strategy? In doing so, we are able to create bespoke or tailored omnichannel journeys for our customers.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. We did, because when the pandemic hit it was game on.

Management 278

Management Payment Services Payments Operations 278

Retail TouchPoints

APRIL 22, 2024

This way the ecommerce team focuses on revenue management, generating orders, bringing volume to our stores, and our store side is more fulfillment-based. Introducing new price points also has been a game changer when it comes to introducing the brand to new audiences. And we went from a logo with five colors to a logo with one color.

Food and Beverages 252

Food and Beverages Gifts eCommerce Fulfillment 252

Retail TouchPoints

OCTOBER 10, 2023

As part of the virtual shopping experience, visitors can turn themselves into realistic 3D avatars to shop and interact with other fans in a space designed to replicate game-day energy. The Hornets Virtual Fan Shop allows fans to enjoy the game-day shopping experience from anywhere.”

Accessories 253

Accessories Games Apparel Shipping 253

Retail TouchPoints

SEPTEMBER 16, 2022

“Gen Z has been involved with every aspect of the brand, from packaging to branding to experience,” said Shai Eisenman, Founder and CEO of Bubble, a skincare brand that recently shifted from DTC to omnichannel. These are games, but they’re also places where Gen Z are just being and spending time with friends.”.

Social Media 328

Social Media Retail Games Consumer 328

OrderDynamics

SEPTEMBER 12, 2018

Your Next Big Target in Omnichannel: Lapsed Click and Collect Consumers. In the grand scheme of retail, omnichannel is relatively young. So, it’s not surprising that while doing our latest research into Click and Collect consumers, noticed one of the greatest opportunities in omnichannel today, the Lapsed omnichannel consumer group.

Omnichannel 50

Omnichannel Consumer Magazine Fulfillment 50

Retail TouchPoints

JANUARY 24, 2022

Omnichannel will continue being a top priority for both retailers and shoppers in 2022, which is going to lead to heavy investment on the digital side. Sides noted that his oldest son has become a gun buff, not by building out a real-life gun collection but by learning about the weapons he uses in WW2 video games.

Retail 264

Retail X-cart Omnichannel Supplies 264

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. So, the ability to implement and scale omnichannel capabilities is top of mind for many. The business case for OMS Order management systems (OMS) are the new delivery system for omnichannel capabilities. But omnichannel demand has changed the game. They’re expected.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. We’re playing the long game by co-creating with them,” Gomez added. The retailer was rewarded with double-digit sales growth in 2020 and again in 2021.

Food and Beverages 270

Food and Beverages Omnichannel Fulfillment Retail 270

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. Best Buy hadn’t released its Q1 results as of publication time, but Anderson expected the retailer’s product mix, digital investments and omnichannel focus to pay off once more.

Electronics 255

Electronics Apparel Retail Supplies 255

Retail TouchPoints

FEBRUARY 1, 2021

Omnichannel shopping. In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. Retailers will invest in back-end systems to ensure a seamless experience and holistic customer view. Personalization and changing customer journeys.

Customer Experience 319

Customer Experience Customer Omnichannel Social Media 319

Retail TouchPoints

JUNE 22, 2021

Yes, the rules of retail are changing, but the human needs and desires that retail fulfils are not. From ecommerce to in-store to social media, consumers expect a fully blended omnichannel experience. Humans have an inherent desire to come together and connect in social settings.

Social Media 207

Social Media Retail Automotive Consumer 207

BigCommerce

MAY 15, 2018

Time to decide whether you’re going to use an old self-hosted platform and business model that holds you back, or make a game-changing decision to use cloud and SaaS to take your business into the future. I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies.

Merchant Services 419

Merchant Services Payment Services eCommerce Platforms Technology 419

Retail TouchPoints

AUGUST 3, 2020

Jeff Orschell: The big thing for me is that we all need to stop thinking about selling something to somebody, and think about how we can fulfill and enrich the lives of the people we’re serving. Some retailers were slow to build out an omnichannel infrastructure because that takes capital.

Consumer 279

Consumer eCommerce Omnichannel Fulfillment 279

Retail TouchPoints

MAY 27, 2021

I call it attention commerce — if you have people’s eyeballs, you don’t want them to leave you,” said Sharon Gee, Senior Director and General Manager of Omnichannel at SaaS ecommerce platform BigCommerce in an interview with Retail TouchPoints. It may cannibalize a little bit, but it’s not a zero-sum game,” said Gervet. “In

Retail 263

Retail Fulfillment eCommerce Department Stores 263

Retail TouchPoints

JUNE 26, 2023

Now it’s becoming truly omnichannel, and it’s about being at your best wherever you met the customer in their digital journey. Most people don’t remember the name of the last wine brand they drank, because they don’t see it in enough places,” she added.

Food and Beverages 277

Food and Beverages eCommerce Fashion Information 277