Retail TouchPoints

MAY 1, 2024

With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Sensory engagement: Engaging multiple senses enhances the overall experience by triggering emotions and memories.

Technology 265

Technology Arts Payments Customer Loyalty 265

Retail TouchPoints

APRIL 9, 2024

In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the right moments. That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate.

Merchant Services 233

Merchant Services Travel Management Consumer 233

Retail TouchPoints

MAY 7, 2024

69% of consumers go straight to the search bar when they visit an ecommerce site, and their search interactions provide merchants with crucial information about their intent, preferences and needs. Alongside tracking search performance data, analyzing how shoppers use search can deliver deep customer insight for merchants.

eCommerce 229

eCommerce Improvements Information Omnichannel 229

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. However, the landscape of email marketing is constantly evolving, presenting marketers with new challenges and opportunities. and the A.I.-Powered

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

DECEMBER 18, 2023

But the advent of artificial intelligence (AI) has transformed the quest for the perfect online purchase and unleashed a remarkable evolution in ecommerce. The use of AI in ecommerce has uncovered numerous lessons about how modern businesses should operate and engage with their customers. Multiply that by the 33.4

Recommendation 250

Recommendation eCommerce Jewelry Document 250

Smile.io

OCTOBER 29, 2020

Personalized customer experience has become a must-need in the modern marketing landscape. Here are a few ways you can personalize the experience of your eCommerce customers and increase your sales. Creating a personalized experience for eCommerce has proven to be a worthwhile approach.

Customer Experience 46

Customer Experience eCommerce Customer Recommendation 46

Retail TouchPoints

APRIL 17, 2024

As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how businesses understand user intent. Consider the application in ecommerce where gen AI-powered chatbots redefine customer interactions. The demise of third-party cookies isn’t just another headline.

Social Media 272

Social Media B2C B2B Customer Data 272

Retail TouchPoints

FEBRUARY 15, 2024

With this declaration, the CDC issued a clarion call for “individuals, governments, workplaces, health systems and community organizations” to confront this growing crisis by developing ways to increase personal connection. The question remains — how do we increase that positive impact?

Live Chat 222

Live Chat Social Media eCommerce Consumer 222

Groove

JUNE 16, 2023

With new online merchants popping up every day, you should be looking to maximize the success of your eCommerce website in every way possible. If you are, you've found the experts with over 15 years of experience in helping online merchants design, build, and grow their eCommerce websites.

Merchant Services 369

Merchant Services Payment Services eCommerce Shipping Costs 369

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Mass adoption and changing customer expectations have raised the bar.

Gifts 248

Gifts eCommerce Recommendation Technology 248

Groove

MARCH 8, 2024

Both Omnisend and Klaviyo are leading options as top-tier eCommerce marketing solutions, and their offerings are similar. They also have some key differences that will help you decide which one is right for your eCommerce store. They also have some key differences that will help you decide which one is right for your eCommerce store.

Marketing 195

Marketing WooCommerce Multi-channel Social Media 195

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. For eCommerce stores specifically, studies show that 55% of online shoppers prefer to communicate with companies via email.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. We’re creating seamless, tailored experiences for our members based on their unique preferences or context,” said Barry. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 260

POS Omnichannel Mobile Improvements 260

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 222

B2B eCommerce BigCommerce Omnichannel 222

Retail TouchPoints

FEBRUARY 6, 2024

Saks , the ecommerce counterpart of Saks Fifth Avenue , has launched a new partnership with luxury electric vehicle company Lucid across its website and stores. Saks will offer exclusive demo drive experiences of the Lucid Air at select Saks Fifth Avenue locations. Chicago, Greenwich, Conn., Houston, Las Vegas and Troy, Mich.

Demo 289

Demo Jewelry Social Media Books 289

Retail TouchPoints

DECEMBER 14, 2023

When it comes to retail strategies, most brands place an emphasis on the pre-purchase experience, from crafting eye-catching ads to investing in SEO and running smart marketing campaigns. The Unseen Costs of a Poor Post-Purchase Journey Bad customer experiences can lead to shoppers leaving your business, even if they love your brand.

Customer Experience 234

Customer Experience Shopping Carts Presentation Social Media 234

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JANUARY 18, 2024

AI can be a powerful customer engagement and personalization tool. First and foremost, it has to start with how we can complement, elevate and highlight the human experiences that happen in the Ulta Beauty environment. AI requires training and accurate data for peak performance.

Merchant Services 275

Merchant Services Retail Definition Technology 275

Groove

FEBRUARY 16, 2024

To help you get started, we'll cover everything you need to know about the Shopify HubSpot integration, including the benefits that this integration offers, a step-by-step integration guide, and how Groove Commerce can help you develop a seamless integration between your HubSpot CRM and your Shopify store.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

NOVEMBER 15, 2023

Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop. It’s no secret that innovations in technology have largely been reserved for online shopping and ecommerce.

Payment Services 250

Payment Services Retail Mobile Payments Recommendation 250

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. It’s the most important weapon for success in your arsenal.

Social Media 261

Social Media Consumer Information Marketing 261

Retail TouchPoints

MARCH 21, 2023

And these technologies, when applied strategically (and not just for the sake of saying “me too!”), are going to change the future of ecommerce product discovery. There are three disruptors tied to ChatGPT in the market today that have the biggest potential for ecommerce.

eCommerce 274

eCommerce Technology Document Recommendation 274

Retail TouchPoints

APRIL 20, 2023

Digital luxury platform Saks is doubling down on the success of its exclusive Limitless membership program for top clients with expanded services and benefits, including access to members-only experiences and one-of-a-kind merchandise. The AspenX Beach Club at the Saks Aspen Limitless Weekend.

Jewelry 307

Jewelry Events Travel eCommerce 307

Retail TouchPoints

JANUARY 15, 2024

January is a unique moment for ecommerce retailers and brands to use inspiration to bring shoppers back for more than just returns and clearance items post-holiday. January is a unique moment for ecommerce retailers and brands to use inspiration to bring shoppers back for more than just returns and clearance items post-holiday.

Marketing 252

Marketing Fashion Shipping Costs Consumer 252

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Keep visiting this hub to get the latest and greatest content related to the show!

Retail 208

Retail Article Omnichannel Customer Experience 208

Retail TouchPoints

FEBRUARY 6, 2024

Of course, to any ecommerce veteran the inevitable deflation was visible from a mile away. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. But the form that deflation has taken is still fairly surprising. What’s behind this skepticism?

Recommendation 267

Recommendation Customer Hobbies Technology 267

Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Bringing Luxury Online.

eCommerce 252

eCommerce Omnichannel Comparison Shopping Recommendation 252

Retail TouchPoints

MAY 5, 2023

Few purchases need to be as tailored to an individual shopper’s needs as beauty products, and this need for granular personalization extends beyond the products themselves to the type of experience the shopper wants. Beauty and beauty brands are very personal. Beautyque keeps up with its customers’ demands in multiple ways.

Technology 277

Technology Events Games Customer 277

Retail TouchPoints

JANUARY 11, 2024

Just as with the acceleration of digital in the dawn of ecommerce, and again during the early days of COVID when companies that took a “wait and see approach” were left far behind, we’re again at a pivotal moment. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk.

Retail 231

Retail eCommerce Technology Social Media 231

Retail TouchPoints

APRIL 6, 2022

The ecommerce surge generated by COVID-19 fueled a long-standing debate within the retail industry regarding the role of brick-and-mortar. Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer.

eCommerce 294

eCommerce Arts Department Stores Shipping Costs 294

Groove

MAY 12, 2021

That's half of the global population, which means that eCommerce email marketing is a huge opportunity for businesses capitalize on. As a 14-year full-service eCommerce agency, the Groove Commerce team has used numerous marketing tools to help a variety of clients jumpstart website traffic, generate leads and increase revenue.

eCommerce 370

eCommerce Marketing Merchant Services Recommendation 370

Groove

DECEMBER 9, 2020

Looking to drive conversions with eCommerce marketing software ? Whether your goal is to build customer relationships or drive revenue, the features and functionality of both Klaviyo and Bronto will allow your online business to do just that. Also, Klaviyo offers forms and pop-ups that are easy to personalize. Drive Growth.

Marketing 370

Marketing Recommendation eCommerce Magento 370

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 200

eCommerce Order Fulfillment Fulfillment Multi-channel 200

Groove

MARCH 11, 2024

It takes a lot of work to get customers to your eCommerce store. Whether you use SEO best practices, social media, or your customer email list, once a customer arrives at your online storefront, you want them to convert and not leave a Klaviyo abandoned cart. According to Hubspot, 73.9%

Shipping Costs 195

Shipping Costs Payments Shopping Carts Shipping 195

Groove

JULY 21, 2020

Choosing which eCommerce marketing tool to invest your time and money into is not an easy decision. Klaviyo is an email marketing tool designed specifically for eCommerce businesses. From small businesses to iconic brands, Klaviyo helps companies deliver unique and engaging experiences across email and other owned channels.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Groove

NOVEMBER 12, 2020

A customer's first impression — better yet, first experience — with a brand often makes or breaks their purchasing decision. Make a great first impression and create a positive experience for your customers by catering to their unique needs. How To Improve Customer Experience: 5 Tips.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356