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Data Shows Customers Might be Resistant to AI Shopping Recommendations — Here’s what C-Suite Executives Should Know

Retail TouchPoints

For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle: expectations just kept on inflating. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations.

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Using AI to Build a More Creative, Strategic Future for Marketers

Retail TouchPoints

Retail marketers stand to gain much-needed support and time from AI in a sector fueled by creativity and innovation. For example, on Instagram, 40% of the content people see comes from recommendations that are powered by AI. We know that AI can help build more meaningful connections between people and content.

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Navigate a Shifting Market with Industry Insights

Optimizely

Our goal is to help marketers take charge and feel in control of their brand, even while so much happening in the world is outside of their control. We are sharing these trends on regular intervals, to help marketers continue doing what they do best. We’re always on the lookout for new ideas and new ways to help marketers.

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Digital Wallets: What’s Good for the Payments Industry is Good for Retailers…Right?

Retail TouchPoints

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. We also recommend surveying customers to help prioritize.

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Retail's Next Frontier: Exploring and Proving the Value of AI

It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. Then, explore use cases of AI in various industries and how it can quickly impact sales, conversions, and customer experience. AI is everywhere. But not every use of AI provides the same value to your brand.

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Navigating the Digital Automotive Industry

Pivotree Blog

By Sam Russo, Pivotree and Felix Bühner, Spryker While the state of the automotive industry has been status quo for the past few decades, change is running at Formula 1 speeds. From sci-fi to reality: Technology is transforming the automotive industry The vehicles of tomorrow will bear little resemblance to those of today.

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Retail is the Number-One Industry Targeted by ADA Website Lawsuits

Retail TouchPoints

There are 54 million disabled Americans, making up the third-largest market segment. Ecommerce websites are among the hardest hit, making up 79% of all cases, surpassing all other industries. There is also a practical reason ecommerce is targeted more than other industries. No ecommerce company, no matter the size, is immune.

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